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What is the Arc Client?
Install Arc
Options
Preservation wards not working
1. Log in as level 80 assassin rogue
2. Make sure you have "require wards" option on
3. Go to slotted rank 10 bonding runestones, refine while slotted
4. Put preservation wards in intended slot
5. Select "try once"
6. Watch as the preservation wards are not consumed and the upgrade tries 5 times consuming all reagents
7. Have support tell you the "require wards" option was off, despite it being on, then completely ignore that it is beside the point because the preservation wards were slotted (regardless of require wards option) during attempted upgrade that was only supposed to be attempted once, but instead tried 5 times consuming all Mark of Potency Rank 5s
8. Support tells you to make bug report on forums
Known variables at time of bug: Server not responding messages throughout the day, and longer than usual load times between instances
Observed result: Wards were slotted and used, yet did not function in preventing reagents from being consumed, and auto tried multiple times despite selecting the option "try once"
Expected Result: Wards that were slotted function properly, not consume reagents upon failure, and upgrade only attempts once when the option "try once" is selected
2. Make sure you have "require wards" option on
3. Go to slotted rank 10 bonding runestones, refine while slotted
4. Put preservation wards in intended slot
5. Select "try once"
6. Watch as the preservation wards are not consumed and the upgrade tries 5 times consuming all reagents
7. Have support tell you the "require wards" option was off, despite it being on, then completely ignore that it is beside the point because the preservation wards were slotted (regardless of require wards option) during attempted upgrade that was only supposed to be attempted once, but instead tried 5 times consuming all Mark of Potency Rank 5s
8. Support tells you to make bug report on forums
Known variables at time of bug: Server not responding messages throughout the day, and longer than usual load times between instances
Observed result: Wards were slotted and used, yet did not function in preventing reagents from being consumed, and auto tried multiple times despite selecting the option "try once"
Expected Result: Wards that were slotted function properly, not consume reagents upon failure, and upgrade only attempts once when the option "try once" is selected
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Comments
What did you lose anyways?
I lost 18 R6 Enchanted stones, and 12 R6 Marks of Potency, when trying to upgrade an Empowered runestone from R13 to R14, before I ran out of stones in my characters inventory.
I had 70+ wards in my inventory, and yes, I made sure that the ward was slotted, and used the auto upgrade option, and was very surprised when it gave a the message that refinement failed, due to running out of stones.
This was just when the Lliira celebration had started, and the server was laggging badly, so I think that might have something to do with it.
I never bothered putting in a ticket, since I knew they were just going to go to #7 on your list, but if this has happened to others, there might be something that needs to be looked into.
Thanks!