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Unable to authenticate: Connection to the account server timed out



  • yatzolyatzol Member Posts: 33 Arc User
    Ya games broke proxy settings have no effect
  • kinpyrekinpyre Member Posts: 17 Arc User
    over 2 hours cmon fix this bad coding
  • lupoxxbglupoxxbg Member Posts: 1 Arc User
    so... how "not wide" is the problem ?? i see ppl from different sides of the world using different ISP having the problem? will we be able to play soon or naw?
  • tomerin#3121 tomerin Member Posts: 1 Arc User
    Pacific Northwest. bought zen tried to login got authentication error server timed out
  • arailem#1581 arailem Member Posts: 37 Arc User
    Spectrum - Louisville, Kentucky

    This whole server disconnect and unable to authenticate the server has been intermittent (for me at least) since the extended maintenance occurred on May 29th. I let it slide because well, while being disconnected doing literally anything is bloody annoying, i could usually log back in.

    Now.......we can't.
  • dadreenajewelldadreenajewell Member Posts: 9 Arc User

    server issues? anyone else having this trouble?

    Yes, I've been trying all day and it's not letting me in either.
  • faredawg1faredawg1 Member Posts: 75 Arc User
    Same thing here. Turned off to reset after playing for hours. Spectrum Cable, Southern California.
  • sandukutupusandukutupu Member Posts: 1,905 Arc User
    Broken again? Maybe you should consider making off-line games, as online does not seem to be the company's specialty? Just an observation. Well I am under Spectrum in Bay City, Michigan. I will try again later tonight. Hope you get it up and running for the 6th anniversary, best wishes.
  • auroncrow#9796 auroncrow Member Posts: 3 New User
    that's getting annoying, was working 10 minutes ago, now issues again... i'm a new player, started few days ago and that's making me hate the game already. nice job
  • ahliyahdreams#9290 ahliyahdreams Member Posts: 2 Arc User
    Same here
  • kristykay69kristykay69 Member Posts: 15 Arc User
    southern u.s. at&t
  • ahliyahdreams#9290 ahliyahdreams Member Posts: 2 Arc User
    seems like this is a lot bigger than you all originally thought its all over the U.S. and overseas any time frame?
  • tribbulatertribbulater Member Posts: 163 Arc User
    edited June 2019
    Ontario Canada, Cogeco.

    Game proxy already set to none. "Unable to authenticate: Connection to the account server timed out." error for 2 hours now roughly. 6 attempts to log into NW, 4 attempts on STO, all get same.

    >tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com []
    over a maximum of 30 hops:

    1 3 ms 2 ms 2 ms xxxxxxxx[HAMSTER]
    2 11 ms 10 ms 9 ms
    3 20 ms 20 ms 20 ms
    4 16 ms 17 ms 17 ms
    5 16 ms 16 ms 16 ms toro-b1-link.telia.net []
    6 26 ms 26 ms 26 ms chi-b21-link.telia.net []
    7 27 ms 27 ms 27 ms akamai-ic-326536-chi-b21.c.telia.net []
    8 26 ms 26 ms 26 ms po110.bs-a.sech-ord.netarch.akamai.com []
    9 26 ms 29 ms 27 ms a72-52-1-137.deploy.static.akamaitechnologies.com []
    10 27 ms 26 ms 26 ms ae120.access-a.sech-ord.netarch.akamai.com []
    11 39 ms 40 ms 39 ms
    12 51 ms 51 ms 50 ms a72-52-27-212.deploy.static.akamaitechnologies.com []
    13 56 ms 56 ms 50 ms
    14 47 ms 47 ms 47 ms patchserver.crypticstudios.com []

    Trace complete.
  • terramakterramak Member, Cryptic Developer Posts: 961 Cryptic Developer
    edited June 2019
    Belatedly - The tracerts in this thread helped us track down the issue (thanks a ton!), and we think it's resolved on the back-end as of ~5 minutes ago. There are DNS shenanigans involved, so it may take a little bit for the fix to propagate.
  • mysty#4057 mysty Member Posts: 42 Arc User
    It's fixed for me =) Thank you!
  • sandukutupusandukutupu Member Posts: 1,905 Arc User
    Working again here, you forgot to feed the hamsters?
  • nikatron#4557 nikatron Member Posts: 14 Arc User
    not sure if this is related but i logged in this morning (australia) and the game was jerky like it had a bigger delay then the usual aussie lag, ISP is telstra :)
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