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REMINDER - 32-bit Windows OS Support will end this Thursday, July 18!

32-Bit Windows OS Support

nitocris83nitocris83 Posts: 2,354Member, Administrator Community Manager
Greetings Adventurers,

As of July 18th, 2019, Neverwinter will no longer support any 32-Bit Microsoft Windows Operating System. This decision was made in order to improve game performance and to optimize the player experience. In order to make this transition as smooth as possible, we have put together a quick FAQ.

What is the timeline for these changes?
You will have plenty of time to upgrade!
After May 21st, 2019, if you are running on any 32-bit Microsoft Windows Operating System, the launcher will inform you of that fact.
As of July 18th, 2019, Neverwinter will no longer support any 32-Bit Microsoft Windows Operating System.

What Operating System should I be upgrading to?
For the best play experience, Cryptic Studios recommends Windows 10.

The game will run on Windows Vista Service Pack 2 64-Bit or better, or Windows 7 or 8 as well. Be aware that Microsoft has discontinued support for Windows Vista as of April 2017, although we continue to support it, for now.

Please feel free to discuss this change in this thread, and let us know any further questions. We will be updating this thread with any additional notices or clarifications as needed.
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Comments

  • cilginordekcilginordek Posts: 438Member Arc User
    Linux support when?
  • kartoniumkartonium Posts: 1Member New User
    edited May 22
    Well. Another game which i'm gladly drop in trash can after another update. But who cares my opinion?
    That's right! No one.
    It was fun to play in this f2p p2w mmo. glhf
    P.S. Pls fix already reward bug problem.
    P.P.S. And yeah. A lot of good work was made from CBT, which i just missed. (but i've had the CBT key. Yay)
    P.P.P.S. Remember only minigame in browser for player pets.
    😏
  • hoveristhoverist Posts: 15Member Arc User
    and support DX12 will be?
  • mcguyber#2934 mcguyber Posts: 2Member Arc User
    I have been using 64 bit for a long time...good to see the change :)
  • mcguyber#2934 mcguyber Posts: 2Member Arc User
    have seen players with companion and 2 "Pets"....how does one get those ?
  • deadfighters#8866 deadfighters Posts: 2Member Arc User
    edited May 22

    lowjohn said:

    I mean, optimization of the game be damned, but like, not all of us have the opportunity to upgrade their machines.

    If this affects you: you're running an operating system FROM 2003 that reached end of life in April 2015.

    And they're still supporting the version *after* the one you're running, which also is well past end of life.

    It's not unreasonable to ask people to use computers manufactured "sometime in the previous decade and a half" to play your online game.
    ok but hang on im running windows 10 on a 32bit cause mines a work pc and it aint 16 years old heck its only about 3 years old and the laptop cant run it well unless u fork out like a grand or more for a "gaming one" with higher graphic specs so please spare us the " ohh look at all u ppl who cant afford new things " stick they lost a lot of players cause of mod 16 and them cutting 32bit will hurt them even more

    also mircosoft windows 10 has a 32 bit version they released it for ppl who are upgrading from windows 7 and 8 ,, so why would you get rid of support for it
  • cherryman1cherryman1 Posts: 210Member Arc User
    edited May 23
    Does the 64 bit client still have the issue with causing the sounds in the game to stop playing in content like craddle?

    This is annoying as queues to dungeons are sound driven in game and I use them to know when I need to do certain parts of the event.

    FYI, the 32 bit client doesn't have this issue.
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  • silvergryphsilvergryph Posts: 735Member, NW M9 Playtest Arc User
    FYI - if you have a licensed copy of Windows 10 32-bit you can upgrade it to 64-bit for free. I would strongly recommend linking it to a Microsoft account first so that the license is stored there.

    See this article for some info on upgrading to 64 bit: https://www.windowscentral.com/how-upgrade-32-bit-64-bit-version-windows-10
  • b0rkch0pb0rkch0p Posts: 233Member Arc User
    Does this mean that the actual NW Client is going to be x64 based? or is it going to still be x32 running on x64 hardware in 32bit mode...
  • wintersmokewintersmoke Posts: 1,335Member Arc User

    have seen players with companion and 2 "Pets"....how does one get those ?

    Be a Warlock...
  • santralafaxsantralafax Posts: 2,860Member, NW M9 Playtest Arc User

    have seen players with companion and 2 "Pets"....how does one get those ?

    Be a Warlock...
    Used to fool me, early on.
  • lowjohnlowjohn Posts: 1,009Member, NW M9 Playtest Arc User

    lowjohn said:

    I mean, optimization of the game be damned, but like, not all of us have the opportunity to upgrade their machines.

    If this affects you: you're running an operating system FROM 2003 that reached end of life in April 2015.

    And they're still supporting the version *after* the one you're running, which also is well past end of life.

    It's not unreasonable to ask people to use computers manufactured "sometime in the previous decade and a half" to play your online game.
    Do you want a gold star sticker for being way off the mark? Windows 10 Home is an x86 (32 bit) compatible operating system, which is what I have been using since 2014.
    There is a 32-bit version of Windows 10. It's for people who were running the 32-bit version of Win7, which was the backwards-compatible version for people running XP who still needed to run *16-bit* programs on hardware long into obsolescence.

    Unless you're still running stuff written for Win95, or running a computer from before 64-bit processors became standard (so, *2004*), you should just apply the free upgrade to Win10 x64 using the assistant (In fact, you should have done that years ago). If you're still running Win95 programs, or on hardware from 2003 or earlier, you should probably just accept that you can't run a 2019 MMO on the same computer.

    And if you purchased that computer in 2014, I would be *shocked* if it doesn't have a 64-bit architecture underneath, even if you're running the 32-bit version of the OS for some reason.

    Clearly you really have no knowledge in computers, otherwise you'd know that 32 bit and 64 bit have nothing to do with the operating system and more to do with the chipset architecture your CPU and motherboard run on, and that the 32 bit architecture has no end of life.

    32-bit desktop/laptop processors have been obsolete since the mid-2000s. They're a special order. 32-bit versions of desktop OSes have been obsolete since 2009, and the last "32-bit preferred" OS hit hard EoL in 2014.

    The 32-bit architecture is obsolete, antiquated, rare, and only for hobbyists and specialised applications. Neverwinter is neither of those things. If you're running x86 Windows in 2019, you either have a good reason for it and you should know enough to expect modern programs to not always behave properly, or you don't have a good reason for it and should just do the (free) upgrade to Win10 x64.

    I never said it was unreasonable to use a newer system, so don't put words in my mouth. I said some players will not have the opportunity to upgrade their machines by then.

    And I'm saying that "your machine to run Neverwinter is something that was reasonably current at some point in the last decade" isn't an unreasonable expectation from the Neverwinter team.


    ok but hang on im running windows 10 on a 32bit cause mines a work pc and it aint 16 years old heck its only about 3 years old and the laptop cant run it well unless u fork out like a grand or more for a "gaming one" with higher graphic specs so please spare us the " ohh look at all u ppl who cant afford new things " stick they lost a lot of players cause of mod 16 and them cutting 32bit will hurt them even more

    Your workplace is providing 32-bit OSes (presumably for backwards compatibility with "enterprise-critical" obsolete software, which is usually a sign of a big company), but they're okay with you playing an MMO on it?

    And: a laptop from 10 years ago will need to be a fairly expensive one to run Neverwinter well, sure. Modern laptops not so much - Neverwinter's requirements are low, as video games go. A Dell Inspiron will run you $600 right now and give perfectly acceptable performance, with way over the minimum specs. Used/Refurbs are even better for the same price. Desktops give you much better performance/dollar, as well - a Lenovo Thinkcentre with SSD, 16GB RAM, i5 processor, Win10 x64, and Intel HD 630 is only about $600 and it will run Neverwinter perfectly on all but the highest graphics settings. A refurb desktop from a few years ago can go as low as $200 and get you good performance on medium-low settings. All of those are commercial, of course - buying a used PC from someone who's upgrading can get you even better, for cheaper.

    (There's a lower limit to how cheap computers get, unfortunately: You can't pay *only* for "what you need to run Neverwinter", you need to pay more than that because your computer will be able to do many other things too.)

    also mircosoft windows 10 has a 32 bit version they released it for ppl who are upgrading from windows 7 and 8 ,, so why would you get rid of support for it

    Because it's obsolete and it takes time and resources to support, for a vanishingly small percentage of users. Some of those users have a free upgrade available to a supported OS, others are using a machine that can't get into support because it's ancient or because they have other concerns (eg, "work") that prevent them from upgrading, and will be stuck needing to spend money.

  • malheur2080malheur2080 Posts: 100Member Arc User
    It's up to the company, if they decide to stop the support for x86 OS. The good thing is, there are enough other companies in the market, which will go on with the support to keep their playerbase as huge as they can.
    Win 7 Ultimate 32-bit was the best buy i ever made, when i assembled my computer 10 years ago and it is still running. I will put another one together, when this one is completly irreparable and switch back to linux based OS, because win 10 is one of the worst OS i ever worked with. Ofc it's up to me, how i handle things and i don't really like the consumer and throwaway society. So, there is only one way for me and it's switching to another mmorpg after July 18th and i am okay with this.
  • robai#6206 robai Posts: 226Member Arc User
    The solution for my 32-bit Laptop is simple: I'll play a different game.
  • auron#6793 auron Posts: 230Member Arc User
    edited June 2

    Linux support when?

    apperently compatable with wine
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  • huijianhuijian Posts: 41Member Arc User
    edited June 4
    Does this also mean a graphics/texture/lighting update is coming down the pipes?


  • sandukutupusandukutupu Posts: 1,054Member Arc User

    Linux support when?

    I am running and have been running this on Ubuntu 14.04 64 bit, if anyone needs the setup, I am more than happy to share it. At present, I have no issues other than what the game itself presents. The OS is free to download and install, it require less drive space and memory than Windows 10. Drivers for both Radeon and Nvidia are available. If you are running a 32 bit system, this will not emulate a 64 bit system, but it will save you on the cost of upgrading your OS.
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  • groo#6243 groo Posts: 37Member Arc User
    Regarding Linux, did you set Neverwinter up directly with Wine or are you using PlayOnLinux, Litrus or Steam? I have just replaced the hard drive with an SSD in my old laptop (because it died). Unfortunately, it had Windows 7 on an OEM license and I don't seem to be able to get hold of a legit ISO. For the time being I've dropped Linux Mint on it and was interested in seeing if Neverwinter might run. To be fair, it isn't a gaming machine so I'm not really expecting much, but has a core i5 processor and a Radeon series 5000 graphics chipset, so it would be theoretically possible. It's more the challenge of trying that appeals to be honest.
  • cabar1cabar1 Posts: 124Member, NW M9 Playtest Arc User
    > @cherryman1 said:
    > Does the 64 bit client still have the issue with causing the sounds in the game to stop playing in content
    >

    yes

    >
    > FYI, the 32 bit client doesn't have this issue.

    ohh
    99 lines of code on the wall, 99 lines of code, add one line, compile it again....... 113 lines on code on the wall
    113 lines of code on the wall, 113 lines of code, rewrite one line, compile it again.......
    Wait For It
  • flambda#7559 flambda Posts: 3Member Arc User


    Win 7 Ultimate 32-bit was the best buy i ever made, when i assembled my computer 10 years ago and it is still running.

    I'm pretty sure the license reads "Win 7 Ultimate", full stop. You can choose whichever architecture you wish, the license works for both.

  • sandukutupusandukutupu Posts: 1,054Member Arc User
    groo#6243 said:

    Regarding Linux, did you set Neverwinter up directly with Wine or are you using PlayOnLinux, Litrus or Steam? I have just replaced the hard drive with an SSD in my old laptop (because it died). Unfortunately, it had Windows 7 on an OEM license and I don't seem to be able to get hold of a legit ISO. For the time being I've dropped Linux Mint on it and was interested in seeing if Neverwinter might run. To be fair, it isn't a gaming machine so I'm not really expecting much, but has a core i5 processor and a Radeon series 5000 graphics chipset, so it would be theoretically possible. It's more the challenge of trying that appeals to be honest.

    You can download Play on Linux (easier to use) but my husband loaded this PC with Wine 4.0 and it runs direct from a small script;
    #!/bin/bash rm *.log export WINEPREFIX="$HOME/.Wine64" export WINESERVER="$HOME/.wine-current/bin/wineserver" export WINELOADER="$HOME/.wine-current/bin/wine" export WINEDEBUG="-all" export WINEDLLPATH="$HOME/.wine-current/lib/wine" $WINELOADER Neverwinter.exe

    That first line is optional, a lot of small .log files seem to build up over time. The virtual drive is called Wine64 and Debugger is turned off to allow the game to run better.
    My husband suggests you try several Linux distributions as they can be burned to a DVD and booted for trial prior to installation. Mint is very popular with former Windows users, Ubuntu has a flavor called Kubuntu which is the K desktop environment (similar to Windows) or Debian with the Gnome desktop. Find out which OS distribution feels right for you.
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  • groo#6243 groo Posts: 37Member Arc User

    groo#6243 said:

    Regarding Linux, did you set Neverwinter up directly with Wine or are you using PlayOnLinux, Litrus or Steam? I have just replaced the hard drive with an SSD in my old laptop (because it died). Unfortunately, it had Windows 7 on an OEM license and I don't seem to be able to get hold of a legit ISO. For the time being I've dropped Linux Mint on it and was interested in seeing if Neverwinter might run. To be fair, it isn't a gaming machine so I'm not really expecting much, but has a core i5 processor and a Radeon series 5000 graphics chipset, so it would be theoretically possible. It's more the challenge of trying that appeals to be honest.

    You can download Play on Linux (easier to use) but my husband loaded this PC with Wine 4.0 and it runs direct from a small script;
    #!/bin/bash rm *.log export WINEPREFIX="$HOME/.Wine64" export WINESERVER="$HOME/.wine-current/bin/wineserver" export WINELOADER="$HOME/.wine-current/bin/wine" export WINEDEBUG="-all" export WINEDLLPATH="$HOME/.wine-current/lib/wine" $WINELOADER Neverwinter.exe

    That first line is optional, a lot of small .log files seem to build up over time. The virtual drive is called Wine64 and Debugger is turned off to allow the game to run better.
    My husband suggests you try several Linux distributions as they can be burned to a DVD and booted for trial prior to installation. Mint is very popular with former Windows users, Ubuntu has a flavor called Kubuntu which is the K desktop environment (similar to Windows) or Debian with the Gnome desktop. Find out which OS distribution feels right for you.

    Cool, thanks. I'll give it a go over the weekend. I've used different Linux distros, off an on, in the past (mainly to get the most out of older hardware). I picked Mint because it has a familiar interface (not looking to get all geeky over using it), is well supported and has the choice to install propriety drivers right off the bat. Although to be fair, I've rarely had issues with hardware compatibility in the past and where I have, there was always enough help online to get past it (I'm no Linux guru, but am reasonably competent around computers).

    Anyway, this is Neverwinter forum, so will drop the OS discussion. Thanks again for the info!
  • adinosiiadinosii Posts: 3,819Member, NW M9 Playtest Arc User
    edited June 6
    regarding the whole 64/32 issue, my guess is that things went something like this:

    "The majority of our users are using a 64-bit OS on a 64-bit platform. A good chunk of the others are running a 32-bit OS on a 64-bit platform. We can just tell them to upgrade their OS.

    Of those running a 32-bit OS on a 32-bit platform, most will probably upgrade soon anyhow, but some cannot afford to do do, but their Zen purchases are tiny anyhow, so our loss from having them leave will be insignificant.

    The savings from not having to build and test a 32-bit version are considerable."

    So, just a simple, cold business decision.
    Make NWO great again, please....
  • sandukutupusandukutupu Posts: 1,054Member Arc User
    My husband passed this on to the community; he seriously doubts there will be anything "changed" on that level right away. However they might have the client perform a simple check on the CPU kernel for 32 versus 64. Unless they plan to do an actual software upgrade, on the same date, it would be pretty lame to exclude the 32 bit users just because they haven't upgraded their OS. To put it another way, although the game would still run on 32 bit OS, we are just going to close the gate with a security guard checking CPU's. He would like to know what 64 bit kernel optimizations are being implemented on July 18th? Users deserve to know, if this is an actual use of their 64 bit OS, or just another elitist filter.

    My husband Brian, is a firmware designer and makes all his software with backwards compatibility. Many companies come to him for this very reason, as these manufactures are not ready to spend millions on OS upgrades. When he writes his programs, he tells you, while they will run on the current OS, it will probably run on a microwave oven from 1978 with a Commodore 64 duct-taped to it.
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  • rangerreekrangerreek Posts: 16Member Arc User
    Please excuse my ignorance on the subject but I need a little help. I am running Win 64 bit OS but when I launch my game it says Arc 32 bit, is it just the OS that is affected or do I have to update the Arc launcher as well?
    Fight with honor, die with glory!
  • groo#6243 groo Posts: 37Member Arc User
    I wouldn't have thought you'd need to update the Arc launcher as it is independent to the game itself (in fact, I discovered through running Neverwinter on Linux (thanks for info Sandukutupu) that you don't need the Arc launcher at all.
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