> @varistras said: > Greetings adventurers, > > I’m Varistras from the CS team to answer your question. > We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation. > > We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed. > > We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible. > > Regards, > Varistras
> @varistras said: > Greetings adventurers, > > I’m Varistras from the CS team to answer your question. > We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation. > > We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed. > > We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible. > > Regards, > Varistras
I’m Varistras from the CS team to answer your question. We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation.
We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed.
We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible.
Regards, Varistras
Thank you this was the type of answer I think all of us were looking for.
I’m Varistras from the CS team to answer your question. We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation.
We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed.
We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible.
Regards, Varistras
good news for those who bought zen during the "worng" time.....bravo
Wasn't sure if this would be an appropriate place to ask, but I'm wondering if this event will be put into place properly? Its nowhere on the calendar now & I was really excited about it. So I'm wondering if a REAL start date has been decided or was this promotion taken away completely? Really just trying to figure out if I should hold onto my cash til the promo starts or not.
I did not get the items !!! The answer to my ticket was that this event was in calendar just for 3 hours in 1th of June (from 7,30 AM to 11,30 AM). So only those who made the charge in those hours have been rewarded with the items. Because of I made the payment later (when the event was removed from the calendar) I have no right to receive rewards. This is the answer from the GM to my ticket. But its not true. The event was in calendar from many weeks (2 or 3, please confirm). And when I did my payment I didn't check the calendar if the event was still there or not. I didn't imagine that a calendar event could disappear. So THEY ARE NOY MAKING GOOD. I do disagree.
Laksmi ---> splendid DC Purple Knight ---> scoundrel TR Surya Namaskar ---> strong GWF Golia ---> fair GF Nausicaa ---> dark SW Pallyda ---> growing up OP
" Please note that promos do not typically begin on a weekend date. " Translation: We rely on the customers to know when we aren't doing our job right. For shame.
Apology later on in the comments noted. Still.. Remember when responding to work, its work related and if you're not prepared to be on call for that duty, take the time off.
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demonmongerMember, NW M9 PlaytestPosts: 3,350Arc User
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> Greetings adventurers,
>
> I’m Varistras from the CS team to answer your question.
> We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation.
>
> We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed.
>
> We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible.
>
> Regards,
> Varistras
Good news. Thank you.
> Greetings adventurers,
>
> I’m Varistras from the CS team to answer your question.
> We are fully aware of the impact this mistake has caused and in the name of the entire team here, we sincerely apologize for this misleading situation.
>
> We are currently putting on hold all tickets regarding this issue until we find a satisfying solution for everyone, with the combined efforts of Cryptic and PWE team. While we have not communicated our plan of action yet, we still want to inform you that we have no intention to let down anyone that purchased ZEN during the specific timeframe this event was wrongfully displayed.
>
> We shall ask you a little bit more patience while we are working on that issue, we will get back to you as soon as possible.
>
> Regards,
> Varistras
This was all we were asking for.
Purple Knight ---> scoundrel TR
Surya Namaskar ---> strong GWF
Golia ---> fair GF
Nausicaa ---> dark SW
Pallyda ---> growing up OP
Translation: We rely on the customers to know when we aren't doing our job right. For shame.
Apology later on in the comments noted. Still.. Remember when responding to work, its work related and if you're not prepared to be on call for that duty, take the time off.
The way of the future