We have taken additional steps that should be stopping the recent connectivity problems. If you continue to experience the same issue, please submit a ticket to support so they can investigate your individual case.
***** We are aware that players have been experiencing intermittent connectivity issues since yesterday, February 6. This is impacting all games, not just Neverwinter, and we are working closely with the pertinent engineering and ops teams to obtain the most up-to-date information. Unfortunately we do not have an ETA on when the situation will be fully resolved. We will be providing updates as they become available. Thank you for your patience.