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Sound Disappearing Issue - Info Needed

nitocris83nitocris83 Posts: 2,719Member, Administrator Community Manager
We have received numerous reports from players whose sound will suddendly disappaer but have been unable to locate the source of this issue. This thread is being created to centralize available information so, if you have experienced this issue, please provide the following info:
  • Platform
  • Location in-game where sound disappeared
  • Date and time when this happened
  • How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know
  • How often has this happened?
  • If you have experienced this multiple times, has been in the same location or in different locations?
Thank you!
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Comments

  • jaraxellejaraxelle Posts: 28Member, NW M9 Playtest Arc User
    I always lose sound in Well of Dragons during the 'dragon runs' We start at green dragon and move clockwise on the map (green, blue, red, white then black). Once the green dragon is killed... I lose all sound and I must exit the game to get it back. Only sometimes can I hear just background ambient songs but ZERO effects sounds. Every :45 of the hour in WoD.
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  • silverrrrrrrsilverrrrrrr Posts: 99Member Arc User
    edited June 2018
    • PC
    • No specific location, although most recently I was in Cradle of the Death God
    • Multiple times throughout the past couple weeks, no specific time of day
    • Had to restart the game. I've heard that switching from 64 to 32 bit fixed the issue entirely for some users.
    • It has only happened to me a handful of times, but some friends have experienced it up to a few times a day
    • Different locations
    Also notable - I've noticed that sometimes the sound fades before cutting out completely. It gets very quiet, or I can only hear certain sounds (for example, enemy/environment noises disappearing, but I can still hear my own powers). I have also had it cut out, then return on its own a minute later, and then cut out again a bit later (at that point I had to restart the game).

    From the scenarios I've experienced/seen mentioned, it seems that sound cuts out the most when around numerous other players. Perhaps the sound system/driver/whatever its called gets overloaded on the 64 bit version. (I don't know anything about how that works, but it's just a theory.)
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  • cerealkiller0txcerealkiller0tx Posts: 13Member, NW M9 Playtest Arc User
    Happens to me during trials mostly- 10+ players in a queued instance. Third party voice comms sound is unaffected, but have to restart the gameclient to get game sound back. Occasionally happens in 5 player dungeon when lots of adds are engaged. Seems to be related to the number of sound sources present.
  • fjdkslsfjdksls Posts: 36Member Arc User
    Just happened to me about 15 minutes ago.

    - PC
    - Tyrant BHE in Omu
    - 6/4/18; ~3:45PM PST
    - Hasn't come back yet
    - First time experiencing this
  • bemery#9836 bemery Posts: 18Member Arc User
    Happens to me during bhe in omu .... pc
  • hustin1hustin1 Posts: 2,999Member, NW M9 Playtest Arc User
    Every time I do the Tyrant HE in Omu, and only restarting the client has ever fixed it. It also often happens when I do a bunch of demonic HE's in Well of Dragons. Usually the sound drops out in stages: effects are always the first to go, then usually music, then finally ambient sounds. I've also noticed that when the sound starts to go, it's not sudden: for a few seconds, sounds from effects will drop out, start up again, drop out, etc. before vanishing completely. Also, when this happens, it's always all sounds from all effects at once, not just certain effects. Once, after a marathon of demonic HEs in WoD I kept playing after the sound died, and the client eventually crashed during an HE. It was the first crash I'd experienced in ages.

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  • malignantmind#3340 malignantmind Posts: 73Member Arc User
    Playing on PC

    Omu Tyrannt BHE, Bickering Beholders, No Sympathy BHEs and Dragonflight in stronghold. King of Spines BHE. All of the dragon BHEs in the siege of neverwinter event. Dragon BHEs in Well of Dragons.

    No specific date/time. Happens any time of day that I've done any of those.

    Only way I've gotten sound back is by completely logging out and restarting the client.

    It's been happening pretty consistently for the past couple weeks. Seems to be a problem when there's just a bunch of players in the same area using lots of powers. But I never had this problem until recently. So my guess is a recent patch broke something.
  • vorphiedvorphied Posts: 1,780Member Arc User
    edited June 2018
    Platform

    - PC

    Location in-game where sound disappeared

    - Cradle of the Death God

    Date and time when this happened

    - No timestamp handy, but almost every time this instance is entered; character and environmental sounds usually begin to stutter each time monsters are spawned, and these sounds often stop before the elevator phase is over. Music will continue until completion of current track and then stop.

    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know

    - Sound did not return until client was closed out and relaunched.

    How often has this happened?

    - At least 3/4 runs in Cradle. IOW, very frequently.

    If you have experienced this multiple times, has been in the same location or in different locations?

    - Same location for me. Have not experienced it so severely elsewhere.



    Note: I had not experienced this issue until recently. I want to say it began for me with or shortly after the 64-bit client patch.
    Post edited by vorphied on
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  • demolitioninc#2453 demolitioninc Posts: 108Member Arc User
    edited June 2018
    Platform: PC 64bit HP Omen 870-090nz
    Location: Playing from Switzerland
    Timestamp: not handy but happens every time of the day, all day long last weekend

    Sound: only happening in large groups, not 5 men dungeons. First combat sounds disappear, toggle in and out several times. When I leave direct combat sound may come back, but I soon as I get back into range it disappears. Background music stays, but not for long. It will disappear latest 30 sec after combat sounds are gone. Maybe there is a loop playing for the background music and after it expired, it does not refresh.

    Getting sound back: Relog/Swapping chars is not enough, I have to close the NWO completely and restart.
    How often: 3/4 of my CoDG runs and Tyrannt BHE's
    Location: CoDG and Tyrannts. I did not run many KOS lately, so no information there.

    My gut feeling: When there is too much "combat" sounds going on from powers and enemy attacks, the sound just gives up, maybe an overflow in the sound card/file from too much data to process.
    Post edited by demolitioninc#2453 on
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  • ptasiex#7033 ptasiex Posts: 1Member Arc User
    • Platform: PC
    • Location in-game: mainly in CoDG & during BHE in Omu (Tyrant)
    • Date and time: It's happening on different times during a day (morning, evening and night)
    • How often: It's totally random, sometimes w few times a day, sometimes 0
    • How/when did sound come back: The sound comes back after restarting the game
    I've managed to deal with this problem on my computer by switching from 64 to 32 bit in launcher options. Since then, the sound have never disappeared. However, when I play on my laptop the sound disappears randomly in CoDG and during Tyrant BHE. Unfortunately, I'm not able to switch to 32 bit on my laptop (I don't have that option available).

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  • muratttimurattti Posts: 417Member, NW M9 Playtest Arc User
    pc server 64 bit clients
    codg starting mobs kill sounds gone.
  • volkihar#6493 volkihar Posts: 36Member Arc User
    Platform: PC
    Location: Well Of Dragons.
    Date and time when this happened: June 5th 10:50 AM GMT-3
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know: Restarting the game.
    How often has this happened?: Almost everytime that i'm in a BHE or Trial ( Heralds of Tiamat, Demogorgon and its Epic version, Rise of Tiamat, Tyrant BHE.
    Multiple times.
  • kaudilhokaudilho Posts: 68Member Arc User
    Platform:PC
    Location:Any Bhe location, Omu, WoD, new trial Cradle of the Death God.
    Date and time: doesn't depend on time, heppens pretty often.
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know
    How often has this happened?
    : Sound comeback only after restart the game.
    If you have experienced this multiple times, has been in the same location or in different locations?
    Thank you!
    : Mostly happens to me in Cradle, at first some effects disappaer and only music stays, in a minute or smth music goes off too.
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  • sandukutupusandukutupu Posts: 1,339Member Arc User
    • Platform: PC Windows 7 (my husband ran a test and happens in Linux too!)
    • Location: Well of the Dragons
    • Date and time: Too numerous and varied. Always and only on a dragon run.
    • How/when did sound come back? Shut down and restart of game. Not related to PC as it still has sound.
    • How often has this happened? Almost every time during a dragon run, multiple players in chat would also comment they lost sound too.
    It happened to me once while sorting through sound FX on the Foundry. I tried to make it happen again but it didn't work. Both my husband and I conclude there is something wrong in your sound FX that kills the audio. A few times in the Well of Dragons I only lost the sound FX and still could hear the music playing. Sometimes the FX cut out first followed by the music. But I never had the music stop first.

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  • penandpaper#5623 penandpaper Posts: 8Member Arc User
    I too had sound disappearing issues. Following a guildmates advice I switched to the 32 bit client and like him have had zero issues in 3+ weeks. I strongly believe the issue is tied to the 64 bit client

    [For other players - Click the options link before you click PLAY and change to 32 bit client to test if it helps you]
  • ilithynilithyn Posts: 452Member Arc User
    Platform: PC, Windows 10. Currently 64-bit client, but it's happened with 32-bit too only a little less often.
    Location in-game where sound disappeared: Omu during Tyrant HE, Well of Dragons during a Dragon Run.
    Date and time when this happened: In the evening Central European Timezone. Next time it happens I'll make a more specific report.
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know: Sometimes the sound only disappears for a second or two then comes back, but if it's not back within two seconds it completely disappears and does not come back. I've once for the hell of it waited for ten minutes in game to see if it would come back, it didn't. Only solution is to close the game down and restart it, that has so far solved the issue with a 100% success rate.
    How often has this happened? Hmmm, I'd say about 95% of my Tyrant runs (maybe 75% in the 32-bit client) and about 50% of my DR runs.
    If you have experienced this multiple times, has been in the same location or in different locations? Yes, see above.
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  • demenoss#9306 demenoss Posts: 93Member Arc User
    PC, Windows 10 (64-bit).
    Today 6/5 at 19:50 (local) during Tyrant HE (#7). Had to reload game to get sound back.

    I have had this happen during Marauders HE in my guild's SH. I do not have the time/date, but it would seem it has to do with groups.
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  • defygravity#9947 defygravity Posts: 6Member Arc User
    For me it always happens when doing a dragon run in Well of Dragons. I can be grouped up or not, it doesn't matter. If I keep my distance and just use my rogue's throw it seems to be fine. If I get close in order to use other abilities I lose sound. The only way to get it back is to restart the game.

    PC/Windows 10

    Something I noticed today (sorry, not connected to the sound bug) is that my utility key, shift, is bringing up the arc client streaming beta instead of activating the ability, ie my rogue's dodge. I asked the guild about it, and the only way people have fixed it is to reset keybinding to defult and then redo them to how you want. I do that later but wanted to mention it. If it happens on the frequency the sound bug does, resetting and redoing will get tedious.
  • ilithynilithyn Posts: 452Member Arc User

    If I keep my distance and just use my rogue's throw it seems to be fine. If I get close in order to use other abilities I lose sound. The only way to get it back is to restart the game.

    Now that you mention it, same hat. Every instance I can recall of my sound going awol for more than a second or two, I've been right in the middle of the fight to use some abilities that doesn't have a great range. If I dodged away quickly the sound would usually come back after a second, but if I stayed it'd go awol and stay away.
    Will test this next time I do BHEs in Omu.
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  • darken#7826 darken Posts: 2Member Arc User
    Platform : PC
    using 64 bit client

    I too am losing sound each and every time in WoD during "dragon runs". Also have lost sound during Tiamat instance and Tyrant BHE in Omu. Seems like only when large groups of players are in same area or instance. This has been happening since after maintenance approximately 5 weeks ago or perhaps six. I have submitted bug reports to no avail.

    Only way to regain sound is to completely exit client and restart client. Simply logging out or changing characters does not correct the issue. Seems I am not alone on this one, I hear complaints about it almost daily during WoD dragon runs.

    Hope you get it fixed! Good luck and be well.
  • milamber#1380 milamber Posts: 4Member Arc User
    Sound gone entirely
    PC
    TIA
    about 10 min ago. (14:06 GMT+2)
    restart client to fix.
    has happened before in CODG & Maurauders
  • jarob33jarob33 Posts: 1Member Arc User
    Platform: Windows 10
    Location in-game where sound disappeared: Fighting tyrant in Omu
    Date and time when this happened 10-06-2018 about 13:00ish GMT
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know: It didnt, had to restart game
    How often has this happened? Every now and then, especially with new players. When it goes, it seems to start struggling for a few secs, getting less and less sound channels until none
    If you have experienced this multiple times, has been in the same location or in different locations? Multiple times before, different locations, but does seem to be more common when there's more people around.
  • ilithynilithyn Posts: 452Member Arc User
    ilithyn said:

    If I keep my distance and just use my rogue's throw it seems to be fine. If I get close in order to use other abilities I lose sound. The only way to get it back is to restart the game.

    Now that you mention it, same hat. Every instance I can recall of my sound going awol for more than a second or two, I've been right in the middle of the fight to use some abilities that doesn't have a great range. If I dodged away quickly the sound would usually come back after a second, but if I stayed it'd go awol and stay away.
    Will test this next time I do BHEs in Omu.
    So I've done quite a few BHEs both in Omu and in WoD this week and I think this might have something on it. Because every single time I went in close with my CW the sound went awol within seconds. If I dodge away to a distance quickly, like right after the sound started cutting out, it would sometimes come back. Sometimes.
    I have not in this testing period had the sound cut out at all as long as I stayed well away from the center of the fighting.

    So to everyone else, what class(es) are you playing when this happens and how close are you to the thick of the fighting when it does?
    While my main is a CW I use some encounter powers that often depends on being pretty close, so often I'm in the thick of it.
    I've yet to experience the sound cutting out on my DC but then she's always far away from the fighting as I can keep her.
    My OP is still wee and have only really done Demonic HEs in Dread Ring and Icewind Dale. So far nothing there, but then there's rarely more than a handful of people involved. Number of people fighting does seem to have an effect too.
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  • harerazor#0852 harerazor Posts: 171Member Arc User
    edited June 2018
    Platform: PS4

    Location in-game where sound disappeared:
    Biggrins Tomb, the 3rd mob, the one that comes up the stairs

    Date and time when this happened:
    It happens every time, regardless of time of day

    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know:
    It comes back once the mob is killed

    How often has this happened?
    Every time with every character for the past couple of months

    If you have experienced this multiple times, has been in the same location or in different locations?:
    Yes, every time, at the same location, doesn't happen anywhere else in the dungeon.

    -Update-

    I tried it again today, but this time I cranked up my TV volume. I discovered the audio doesn't go out completely but just gets really, really quiet so much so that it sounds like it goes out when the TV is at normal volume. Also, it only affects the combat sounds and character sounds; the ambient music remains unaffected.
    Post edited by harerazor#0852 on
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  • ggedamedggedamed Posts: 14Member, NW M9 Playtest Arc User
    edited June 2018
    - PC
    - Omu Tyrant heroic
    - 2018-06-11 ~10am UTC (~3.5 hours ago)
    - Restarted client to solve it
    - First time it happened
  • wintermute#0867 wintermute Posts: 19Member Arc User
    ilithyn said:

    Because every single time I went in close with my CW the sound went awol within seconds.

    The majority of my characters are melee, I get this bug on Dragon Runs in Well of Dragons like others have mentioned.

    Due to the timing of when it happens we suspect it may be linked to a sound effect for a stun the dragons do but have no data to back that up at this point. Like others have said the background music continues to the end of the current track then the whole game is silent until restarting it.

  • sc00by#2972 sc00by Posts: 9Member Arc User
    edited June 2018
    Platform PC 64 Bit
    Location in-game where sound disappeared Well of Dragons
    Date and time when this happened on each and every 'Dragon Run' Either the Blue dragon gets it with it's stun/tinnitus attack, or the Red one gets it if it survived Blue
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know: Restart client
    How often has this happened? Every Dragon Run I can remember, with no exceptions
    If you have experienced this multiple times, has been in the same location or in different locations? Yes, same

    The same as others have reported the music lasts to the end of the current track, but everything else goes all at once. Once the music ends all is silence.
  • itsme#5853 itsme Posts: 14Member Arc User
    edited June 2018
    Cradle of the death gods when on the elevator it seems to happens a lot. But i switched back to the 32 bit client and it mo longer happens to me. So it seems to have something to do with the 64 client if i switched back it will be a 5 in every 6 run chance of happening. For me i have no sound issue if i run 32 bit client. something going on with the 64 bit seems to be causing it I can also say my PC's spec are way way more than enough to run 64 bit.
    Post edited by itsme#5853 on
  • kopisusu36b#1324 kopisusu36b Posts: 9Member Arc User
    In Stronghold Tier 3 HE Canyon Crisis, after big guy slam his fist into ground and stun me, my sound always gone, relog make my sound back.
  • nhari#2845 nhari Posts: 4Member Arc User
    Thought I was going crazy, but now I know this is a thing next time it happens I will make more detailed notes.

    PC
    Location in-game where sound disappeared - various
    Date and time when this happened - cant remember, sorry but this happens frequently for me
    How/when did sound come back? If you needed to take certain steps to bring back audio, please let us know - restart client has worked every time
    How often has this happened? Usually 3 or 4 times in a week (over about 12 hours worth of play)
    If you have experienced this multiple times, has been in the same location or in different locations? Different locations, seems random
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