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Help wanted (what should I do with missing, but precious artifact)

Good evening,
I want to ask about my lost artifact "Bruenor's Helm".

The problem is - I remember, that I get it, wear it, lvl up, then buy a new artifact and store Helm in my bank. But a few weeks ago I try to find it and cannot see anything.
I know it's a my mistake, but please, can someone help to return it back to me? (it was about 20th lvl, but I'm with glad take every lvl you can send).
I know, it's bind by pick-up, and I cannot buy it.
And no, I do not wasn't to replace it with any other artifacts!
I already replay the entire arc of quests with hope to get it second time, but it won't helps.
& I already write to CS, but no way they can help me, because I do not know exactly the day it was removed, even a week =(

In addition I can attach my photo of charachter page and "collection" page.

But this artifact has a much meaning to me, because, than i was younger I have read a Robert Salvatore's books from "Forgotten Realms" and dreaming of day to know its lore better (never dreaming of playing in such a game) and make such a stupid mistake.

P.S.
Thank you all, it's a brilliant game

Comments

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    nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Hello,

    Did the item disappear from your bank or did you accidentally discard/sell it?
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    justmarionette#6941 justmarionette Member Posts: 30 Arc User
    edited August 2017
    (
    Post edited by justmarionette#6941 on
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    justmarionette#6941 justmarionette Member Posts: 30 Arc User
    > @nitocris83 said:
    > Hello,
    >
    > Did the item disappear from your bank or did you accidentally discard/sell it?

    Hello, it was a long ago, I think it was just disappeared from bank(
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    justmarionette#6941 justmarionette Member Posts: 30 Arc User
    Hoooootlraaaaaay!)
    So, I've got a "Xmas present", logon, open 'inventory' an there was my precious Bruenor's Helm!)
    P.s. Be polite, open a new ticket, give as many info as you can, and u'll get what you want!)
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    ravenskyaravenskya Member Posts: 1,891 Arc User
    Glad you got it back!!!
    Founding Member of "Wrong Side of the Stronghold"
    Ravenskya - TR / Krisha Chaos - OP / Waffles - GF / Dex Domitor - HR
    Becky the trendy GWF - GWF / Too Toasty - SW / Falcor - DC / Morrigan - CW / Sir Didymus - OP

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    mebengalsfan#9264 mebengalsfan Member Posts: 3,169 Arc User
    Good to hear you got it back.

    Not sure what your class is and if that is an appropriate artifact for your class. I know for Tanks that artifact is not all that bad but for a DPS or Healing class there are way better options.

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    justmarionette#6941 justmarionette Member Posts: 30 Arc User
    > @mebengalsfan#9264 said:
    > Good to hear you got it back.

    Thank you, I'm HR stormwarden, and use it to slow everybody down, even works with Dragons)
    And I use blades way so vampirysm is my way too)
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    justmarionette#6941 justmarionette Member Posts: 30 Arc User
    edited August 2017
    > @ravenskya said:
    > Glad you got it back!!!

    Thanks
    I'm glad too!!)
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