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Clicking sound

nevik#0815 nevik Member Posts: 17 Arc User
Dear Sirs,

After discussed with Mr. Knuckles, it came up that would be useful to post the following bug over here.

I'm really sorry to disturb you but since some months ago I've found out that neverwinter has giving me clicking sound and even by removing the entire sound they keep going.

This YouTube video shows you the clicking sound that is the same of mine:


As I've some ear problems, I need to solve this situation as soon as possible.

What I noticed is that it happens often when I'm near other players. (More often in Enclave, for example)

If it is necessary I'm able to share my PSN.

Awaiting your kind reply and solution.
Best regards.

Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,542 Community Moderator
    If you press the Touch Pad button until the Events are highlighted, and then press the Square button, that should temporarily resolve the issue. You may need to keep doing this until the devs can get a fix in.
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  • nevik#0815 nevik Member Posts: 17 Arc User
    As soon as I test it, I'll update you on this.
    Anyway it is really frustrating and it really give you a bad experience of game, sadly.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,542 Community Moderator
    I have forwarded the bug report. The same issue was on Xbox for a time as well. :(
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • nevik#0815 nevik Member Posts: 17 Arc User
    edited May 2017
    kreatyve said:

    If you press the Touch Pad button until the Events are highlighted, and then press the Square button, that should temporarily resolve the issue. You may need to keep doing this until the devs can get a fix in.

    Okay, I've make the upsaid test and sadly it didn't work.

    What I understood is that almost all the times it is related to "fire" related things.

    For example:

    They most of the time make this issue.
    Same goes for some swords that has these flames.

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,542 Community Moderator
    Perhaps it is a different issue than I thought then, as the issue I thought it was had to do with the events tab - it kept clicking whenever an event changed.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • nevik#0815 nevik Member Posts: 17 Arc User
    kreatyve said:

    Perhaps it is a different issue than I thought then, as the issue I thought it was had to do with the events tab - it kept clicking whenever an event changed.

    Yes, it is surely different. I made this connection thanks to the YouTube video that I posted above here and, indeed, the owner of that video has this issue mostly because of his companion, surely.

    What can be done for this issue, please? It is really frustrating. Hope in your comprehension.
  • xinexixxinexix Member Posts: 248 Arc User
    I have it too. I just end up muting my tv.

  • nevik#0815 nevik Member Posts: 17 Arc User
    > @xinexix said:
    > I have it too. I just end up muting my tv.
    I do not think that's the solution I'm looking for eheh ;) thanks a lot anyway!
  • xinexixxinexix Member Posts: 248 Arc User
    @nevik#0815
    I'm sorry. I haven't found a work around yet, and i doubt it'll be fixed in the foreseeable future, so all i can offer is what i've done to mask the problem.

    I think you should send in a ticket and ask if it would be possible to have your medical bills reimbursed if you lose your hearing.

    The reason i say this is because i had my headset on one night and did df and tiamat back to back. The crackling and popping got so bad that i lost my hearing for the rest of the night (not completely, just very muffled). Thankfully when i woke up in the morning it was back to normal, but i havent used my headset on nw since.

  • nevik#0815 nevik Member Posts: 17 Arc User
    I've already contacted the assistance by making a ticket and they forwarded me here.

    I need to resolve this issue ASAP. That is making me crazy as the sound is really frustrating and I do not want to play without Audio.

    If that is not possible to solve, just inform us and I'll stop playing.

    If that is the only solution for you to let people don't play as you cannot solve a simple audio issue, then it's fine.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,542 Community Moderator
    I do not know if they managed to get a fix in for 11b. But I will forward the bug report again to make doubly sure they are aware.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,413 Community Manager
    This was escalated internally and is being looked into.
  • nevik#0815 nevik Member Posts: 17 Arc User
    Thanks a lot, seriously.
    I'll be wait for any update about it.
  • zerosystem#0559 zerosystem Member Posts: 5 Arc User
    This has been driving me nuts for a while! Glad to know someone's looking into it, albeit since... literally a year ago
  • nevik#0815 nevik Member Posts: 17 Arc User
    I really understand you. My ears has some problems too, and this clicking sound is expanding the issue. Indeed I'm not playing a lot for this issue.. It is mostly like a torment. I really hope that during this manteinence the corrupted audio will be fixed..
  • xinexixxinexix Member Posts: 248 Arc User
    I figured out what the clicking sound is while watching the last driftwood tavern stream. It's the crackling from fire.

    I tested it in game and it only happens if some type of fire (campfire, fire archon, etc) is within earshot. The thing i dont understand is that volume controls have 0 effect on the crackling noise. Even with game volume off i hear crackling at regular intervals (near 1 campfire).

  • nevik#0815 nevik Member Posts: 17 Arc User
    > @xinexix said:
    > I figured out what the clicking sound is while watching the last driftwood tavern stream. It's the crackling from fire.
    >
    > I tested it in game and it only happens if some type of fire (campfire, fire archon, etc) is within earshot. The thing i dont understand is that volume controls have 0 effect on the crackling noise. Even with game volume off i hear crackling at regular intervals (near 1 campfire).

    Exactly!!!
  • chadworth66chadworth66 Member Posts: 61 Arc User
    Queue in mdemo. It's guaranteed to cause the clicking there.
  • nevik#0815 nevik Member Posts: 17 Arc User
    Still clicking sound in this update.. oh my.. please just do something
  • nevik#0815 nevik Member Posts: 17 Arc User
    > @yearsbled#5457 said:
    > I had the same issue, I had to turn all the volume sliders in the options menu to full volume to get it to stop... Well, not sure if it stopped completely but I do not hear it anymore.

    That doesn't work for me..
  • nevik#0815 nevik Member Posts: 17 Arc User
    Almost TWO months passed, and issue is still there. I can't really believe it. I cannot use/meet the fire archon!!!!!!
    There are updates? I can pay whatever you want to remove this clicking sound. My tinnitus amplified thanks to YOU!
    Be responsible and find a solution please.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,413 Community Manager
    Hi @nevik#0815 . This issue has been particularly challenging due to it's randomness. Since there are no specific repro steps to trigger the sound other than have the companion summoned and waiting for it to randomly happen, it's been difficult determining the cause. It remains on our list of issues that we continue to investigate, we just don't have any updates or ETA.
  • vscunningham#4383 vscunningham Member Posts: 17 Arc User
    Noticed the issue 100% of the time around players who have a fire archon summoned. It also occurred when my skeletal dog reached max level (and became coated in purple flames). Strangely don't notice it around nightmare inferno steeds, but that may be due to the fact that the fire particle effects on them keep vanishing for me lately.
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    I have all 8 classes and I only get clicking on my Paladin (when I load in or zone to a new area) - I also see a notice about weapons needing to be equipped even though they are. I imagine it's linked to auras or feats that trigger effects but only work off of weapon damage.
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  • nevik#0815 nevik Member Posts: 17 Arc User
    > @nitocris83 said:
    > Hi @nevik#0815 . This issue has been particularly challenging due to it's randomness. Since there are no specific repro steps to trigger the sound other than have the companion summoned and waiting for it to randomly happen, it's been difficult determining the cause. It remains on our list of issues that we continue to investigate, we just don't have any updates or ETA.


    Dear cris.
    While we're talking about that the issue cannot be replicated, we players have multiple times explained that the issue can be found with fire archon flames. May I ask you to just give us an option to remove the flames of that kind as it is 100% sure that's connected to that flames?
    I'll prefer to play without the flames instead having this clicking sound for almost 4 months now.

    I'm not saying to remove all the flames for all the people but just a check box on options menu. I'm also not saying it is something easy to be done but I'd really prefer to have that and I believe same for others.

    I'm literally not the only one having this issue as you can see from this thread.

    The clicking sound means that I cannot play while I speak on my mic with some friends or guild members in a party as I would listen closely the clicking sound in my headset.
    While I'm not in a party, its okay, I'll play without my headset and ignore all the game sounds putting 0 to my TV volume, but that is right?
    I mean... the sounds and the soundtracks are there to be heard not ignored.. what if people continue ignoring the sounds of the game? It will result in a bad game experience..

    Awaiting your reply @nitocris83
  • dragonlord#1931 dragonlord Member Posts: 17 Arc User
    Same cliking sound here started after the last 3 updates
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