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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Cant get to launcher or play the game

skinnnie#7634 skinnnie
skinnnie#7634
 Member Posts: 19 Arc User
in Bug Reports (PC)
Hello people of the forums

I Had a long day today and i was just starting to play was planning to play a Epic dungeon.
Suddenly the server disconnected and i can not get to the launcher anymore or enter the game
I really dislike this i can not find anything on this problem
My wife has a different pc and has the same problem

Can anyone help me here?

Comments

  • skinnnie#7634 skinnnie
    skinnnie#7634
         Member Posts: 19 Arc User
    EDIT:

    I already tried to reboot the pc

    I tried rebooting my netwerk connection

    I tried stopping the procces

    I rechecked my internet options

    I tried to launch it several times

    I have a high class computer and Can run on highest setting no lag normally
  • cr2012xcr2012x Member Posts: 19 Arc User
    Here is a detailed network report the launcher is not working for me either anymore

    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710)
    Card name: AMD Radeon R9 200 / HD 7900 Series
    Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    ISP: Ziggo & Regional Location: Netherlands

    Test 1:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. Alle rechten voorbehouden.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.178.1
    2 6 ms 7 ms 7 ms 10.223.176.1
    3 6 ms 7 ms 8 ms tb-rc0001-cr101-xe-2-2-0-0.core.as9143.net [213.
    51.186.100]
    4 10 ms 10 ms 8 ms asd-tr0042-cr101-ae5-0.core.as9143.net [213.51.1
    58.18]
    5 * * 10 ms 213.46.182.93
    6 9 ms 10 ms 46 ms 84-116-130-130.aorta.net [84.116.130.130]
    7 10 ms 8 ms 9 ms 84.116.136.30
    8 10 ms 10 ms 9 ms er1.ams1.nl.above.net [80.249.208.122]
    9 12 ms 11 ms 11 ms ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
    10 141 ms 109 ms 110 ms xe-1-2-0.cr2.lga5.us.zip.zayo.com [64.125.31.182
    ]
    11 116 ms 117 ms 117 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    12 116 ms 115 ms 115 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    13 101 ms 103 ms 103 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    14 119 ms 103 ms 130 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 103 ms 101 ms 103 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 103 ms 133 ms 102 ms 198.49.243.250
    17 831 ms 852 ms 832 ms 198.49.243.253
    18 * * * Request timed out.
    19 103 ms 102 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Test 2:

    unable to allocate performance buffer
    contacting nettest server..timed out
    hit return to exit
  • organazorganaz Member Posts: 24 Arc User
    ^ What he said.. been checking this out every now and then and kept saying at 198.49.243.253 - timed out.
  • draftwulliedraftwullie Member Posts: 2 Arc User
    edited October 2015
    *bump* Same here, I live in the Netherlands and couldn't get past the login process. It couldn't reach the account server. I checked with five other friends here in the netherlands and non of them could connect either...

    Today I got as far as the Instance loading screen of Protectors Enclave before it kicked me back to the login screen. After that it refused to connect to the account server again...

    Do any of you know more by now?

    These things are really getting old... I really was looking forward to the Orc Assault event and the double XP but that doesn't seem to be possible this way...

    So help would be appreciated

    EDIT:
    Ok small update: I actually managed to get into the game for 2 minutes but then the account server decided to kick me out again and now I can't connect
    Post edited by draftwullie on
  • blackmagidblackmagid Member, NW M9 Playtest Posts: 111 Arc User
    Have also been trying to connect, it seems the account server is having issues and drops me sometimes at the launcher, character loading screen or from in-world. Note on the launcher sometimes I see a green light and other times no light at all.
  • organazorganaz Member Posts: 24 Arc User
    It would be nice to hear atleast a word about this from Arc / PW..
  • draggoriandraggorian Member, NW M9 Playtest Posts: 5 Arc User
    edited October 2015
    Same problem: - launcher doesn't work -> can't log in -> Time out -> In the end disconnect after 10 second in game.
    Pls help, i can't play from yesterday.
    Fighter.jpg

    Proud Member of a polish guild "Steel and Magic"
  • millylianmillylian Member Posts: 2 New User
    Also having the same problems here. Its like the account server is down, tho the game states its not >.<
  • tcarncetcarnce Member, NW M9 Playtest Posts: 976 Arc User
    edited October 2015
    i have the problem too.
    just joining the topic to show it's not an isolated case.
    also ziggo holland.
    which had more ddos recently so noting that also.
    i didn't try another game though.
    doing that to look if it's ziggo.
    no.
    game starting with a w and ending with a w with an o in the middle still working perfectly ;p
    tried dns flush and ip renew already from the other suggested solutions on the forum for connection problems.
    but problem stays.
  • dillygirldillygirl Member, NW M9 Playtest Posts: 322 Arc User
    Same, Ziggo in the Netherlands as well. So it's a problem between Ziggo and Neverwinter :(? For me, it now loads the icons in the launcher properly - I can login - it loads the game but when I select a character I disconnect
  • organazorganaz Member Posts: 24 Arc User
    I guess we're all waiting for love... :/
  • h2ockh2ock Member, NW M9 Playtest Posts: 1 Arc User
    From Poland the same problem luncher doesen't work if i login error loading my character list
  • bishopgorbishopgor Member Posts: 21 Arc User
    when i pass to the game it looks like this:
    https://www.youtube.com/watch?v=wfXMK6dr22w
  • organazorganaz Member Posts: 24 Arc User
    Is anyone actually looking into this problem which makes the game unplayable for multiple players from Europe?
  • millylianmillylian Member Posts: 2 New User
    Well, i guess we should hope it will function again by this evening, i think its night time at the office of PWI/NW GM's
  • cr2012xcr2012x Member Posts: 19 Arc User
    edited October 2015
    This post was in dutch made a new post in english.
  • cr2012xcr2012x Member Posts: 19 Arc User
    Cryptic is there news when we can play without the network problems? Arden wants to know she is not happy with the disconnects she even has a never winter outfit lol and she cannot wait to play without the network problems.


  • organazorganaz Member Posts: 24 Arc User
    You might want to say that in English haha
  • cr2012xcr2012x Member Posts: 19 Arc User
    Hahaha yes I did in my new post above :)
  • draftwulliedraftwullie Member Posts: 2 Arc User
    Ok things seem to be working for me again, hopefully for you guys too!
  • cr2012xcr2012x Member Posts: 19 Arc User
    Things are working good for me and the network problems seem to be solved and Arden is happy again the character in game is Lexiaxx my control wizard.


  • emilyroofemilyroof Member Posts: 1 New User
    its so weird, my wifes laptop is having this problemm it jyst wont go beyond loading, but my laptop is running the game easily and mine is a signifigantly lower quality machine, so weird. we are just looking for an mmorpg type thing to play together, but we need a free to play one. wonder why the company never responds to any of the posts...
  • ferrousdogferrousdog Member, NW M9 Playtest Posts: 19 Arc User
    I was online and playing fine. Exited to go make and eat supper. Now, while it allows me to log in, it goe through the Cryptic screen but stops just before the character selection screen with the message that there is a version mismatch error and to log out and patch and log back in. I have tried this multiple times but the launch window says nothing about patching. It's also now telling me my email/user name is invalid. Server status shows as green but I'm getting nowhere. I'm in Canada, BTW.
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