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Forums > Home› Neverwinter Discussion › General Discussion (PC)

All my Astral Diamonds are gone after crash.

yarrmoryarrmor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 62
edited May 2013 in General Discussion (PC)
So I went to play previous Friday and withdrew all my Astral Diamonds and opened the shop afterwards. That caused me to crash and after logging back in I noticed all my AD where gone. I've tried to contact the support, but 1) I can't log in at the support page with my account for some reason (it sends me into an endless loop) 2) I tried getting contact with a 2nd account, but I haven't heard from them in a while. Anyone having the same issue? Or know a way to get it fixed? Or maybe a slight chance a support guy visits here *fingers crossed*
Post edited by yarrmor on

Comments

  • yarrmoryarrmor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 62
    edited May 2013
    *Shameful Bumb*
  • yarrmoryarrmor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 62
    edited May 2013
    *another bumb* I'm I really the only one with this issue?
  • doowie1982doowie1982 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 284 Bounty Hunter
    edited May 2013
    I'll tell you when I log in, but maybe you should report this to support, so they can do a check into their information to see how much AD you had and if you did spend it or if it's just a display bug and it's still there according to their data.
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  • ladyshaie1ladyshaie1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 109 Bounty Hunter
    edited May 2013
    You probably did, but just to make sure... Did you check the "Z" button at the top of your screen? Perhaps there was a hiccup when you tried to transfer them & they're still there? *crossing fingers*
  • yarrmoryarrmor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 62
    edited May 2013
    doowie1982 wrote: »
    I'll tell you when I log in, but maybe you should report this to support, so they can do a check into their information to see how much AD you had and if you did spend it or if it's just a display bug and it's still there according to their data.

    I did report to support, but I can't login with this account on the support page. It gives me an error saying the page redirects me to an endless loop. So I created a 2nd account, but I haven't had a response in nearly a week. Just the confirmation that they say my ticket. You know, the automatic reply.
    ladyshaie1 wrote: »
    You probably did, but just to make sure... Did you check the "Z" button at the top of your screen? Perhaps there was a hiccup when you tried to transfer them & they're still there? *crossing fingers*

    Yes, checked every where. My current AD amount is 0 (well, 2k something of what I managed to get myself). And the amount I can withdraw is also 0, which was 2m before the crash.
  • ladyshaie1ladyshaie1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 109 Bounty Hunter
    edited May 2013
    Bummer, I'd hoped you'd say, "D'OH! I forgot to check & they were there!" Unfortunately, when everything was offline, there were a lot of people asking on the Twitter feed about their support tickets & the answer was, "The support team is working on them as fast as they can, but there are A LOT of tickets so it's going to take some time." I hope they get to yours quick though, if it were me I'd be totally freaking out!
  • yarrmoryarrmor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 62
    edited May 2013
    I contacted them right after the crash and that was last Saturday. So you would think I would get a response before all the others.

    Also, I'm freaking a bit out. Though I guess this problem helped me a bit, I would have spend to much AD for ZEN. And right now, I think the prices are still to high, maybe they'll drop in a few days :P
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