Thank you for waiting.
Our Senior Game Lead reviewed your issue about the quest and the "Masquerade Veil Choice Pack" as your prize. We encourage you to post this on our forums; you may do so by clicking the bug link below.
https://www.arcgames.com/en/forums/neverwinter#/categories/bug-reports-(playstation4) More examples of the same issue may help the developers research the issue and prioritize a potential fix. Once you posted it on our forums, please provide me with the direct link of your post. From there, I will escalate your support ticket for the awarding of the prize. Thank you for your understanding.
I appreciate your understanding on this matter. I'll be looking forward to your response.
Regards,
GM Zeon
Game Master
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