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Zen pack of fairy finds suddenly switches places with other pack

spartan3121#9063 spartan3121 Member Posts: 61 Arc User
i went to buy the fairy finds pack , i clicked on it to look through the items i closed that window did not move my selection at all and when i clicked on it again to purchase it purchased the twisted shadows pack, which i already have. i saved the video and when i watched it it simply swapped places out of nowhere. video is attached. i filed a ticket on Tuesday it is now Saturday and i have yet to get a response. below is the link to the 1 min clip showing what happened
@nitocris83 pls help

https://www.youtube.com/watch?v=2ax-9nyZhLE

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