https://www.arcgames.com/en/games/neverwinter/news/detail/11012753-acquired-treasure-chestIt is supposed to be available until Dec 6.
It is not available at the moment.
Someone made a post last night and I replied that (because I also did not claim it).
Somehow, I could not find that post anymore.
*** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
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Anyway, the problem with the pack still persists.