There are 2 kind of morphing :
1. The old one, you morph at Hicks
2. The new method, you morph your pet yourself
Forget the old method since it will morph your current pet with the new one you obtained from orbs or CVIP or else.
Use the 2nd metho…
I think I found the culprit.
I suspect they installed what is so called : IP protection or MAC protection.
So, if you change the internet provider or change the PC, you cannot login for designated time.
Players already have huge load of daily quests. It is hard to babysit newbies since most of them are not persistent enough with the game and left without any words.
All investments to support newbies all in vain such as items, mounts etc.