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What is the Arc Client?
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  • Thanks for the well wishes everyone. I don't know who is replacing me either, but please don't beat them up too much, okay? *wink*
  • Hey everyone, The realms should be getting looked at now and restored soon. Sorry for the delay.
  • Yes, the wallet system is being phased out as you may have noticed with new charges the past few months. You will not "lose" your current wallet's ZEN when the system is fully transferred, but you may have a delay in your funds being available. This is why the email advises you to transfer ZEN to the game of your choice,…
  • Customer Service will be unable to send the item as there is no game bug involved with what happened. The system is working as intended and they advise to take more immediate action next time a drop of that quality occurs. Closing thread as no further action can be taken.
  • What is the customer service ticket number issued for this issue?
  • Can you list your steps out 1 by 1 for what you are doing so I can properly understand the situation. From what you typed, it sounds like your information is already in Arc, as you said it takes you straight to the server list screen. That is the bypass feature which means Arc has already logged you into the game.
  • Hello Karyzapata, I will forward this issue on to our customer service department tomorrow morning and see what they can do about the situation. Update will be provided tomorrow 10/8.
  • This code was created by our EU counterparts, and was intended for their side only. Since stopping it now would hurt the EU event, we're going to let it keep running for a few more hours, but we will be killing the code today.
  • I've asked and found that the next Arena season will be starting up post-expansion which is getting closer and closer to us. We have no announcement date for the expansion as of this time, but I can say it is 2+ months away.
  • Hey everyone, sorry to burst your bubble but there is no new Arena season coming right now. These are system messages that somehow got into our build. They are not intended.
  • Wanted to triple confirm with the engineers that the server should be up. Thanks for the patience everyone. Closing Thread.
  • You win the internets for the day. Update: As you can see, the east servers are still not up. Team is still down in the trenches though, so they are on it.
  • The team is still working on bringing them back up. That is the only update I have.
  • The real rule is this: You use the article “a” before words that start with a consonant sound and “an” before words that start with a vowel sound. For example, He has a unique point of view on the subject and talked about it for an hour. The “u” in “unique” makes the “Y” sound—a consonant sound, therefore you use “a” as…
  • Thanks for the notice. The team is working on it now.
  • Hi ItDeveloping, After speaking with support, they have found one customer support ticket on this issue. Bug reports do not go to our customer service department, which is solely responsible for reimbursements. As such, since the only ticket found for this problem did not come immediately after the issue in question, they…
  • Hi itdeveloping, If you could please provide the customer support ticket # for this issue, I can look into getting a customer service representative to take another look at the problem. If you haven't filed a ticket, you can do so here : https://support.arcgames.com/app/games/detail/a_id/4429/p/4
  • Thanks for the report! It was a code that had an incorrect setting and has been replaced with one that can be used for all. There are more being sent out today as well so keep your eyes open.
  • The day is not done :)
  • Hey everyone, I read your comments on the orb and brought them up with Croxe. The bound items in the orb were a trade-off for us getting the orb created with such large drop chances for a wider range of items. This was the only way we could provide better rewards for players and offer higher value in relation to the price…
  • Hey, I read threads. Notifying the team now and we'll get it back up.
  • The east servers are now up, but we are still monitoring their status. For now, you can log in and enjoy the game. Thank you for being patient with us during this troubled time. Tomorrow's login code will be better than usual.
  • We restarted the Storm/Eyrda servers, but it did not resolve the connection issues. We have narrowed down the problem to being with the network the servers are on, not the servers themselves. Updates to come as more information comes available. I expect to have an update in another hour. 3:00 PM PDT I've not heard an…
  • Update: Though the system wide maintenance has been completed, we are now experiencing connectivity issues with Storm and Eyrda. We are looking into the cause now and working to get them back up ASAP. Sorry for the delay everyone. I'll provide an update within the hour.
  • Hey everyone, The maintenance is still ongoing and is obviously taking longer than expected. We're having some connectivity issues internally which delayed this update, but we'll be providing further updates via Facebook.
  • Hello daroulos, You will need to submit a billing support ticket. You can do this here: https://support.arcgames.com/app/ask/p/90/c/24 You may want to investigate your situation first, incase a solution is provided already in their FAQ. Otherwise, they will be able to help you resolve your situation via a ticket…
  • Hi AngeliqueRain, While I don't have an immediate answer for you, please note that account sharing and multiple account creation (past3) is not permitted. From reading your posts, I believe you meant to say you had more than 10 characters and not accounts. It seems you've switched the use of accounts and characters…
  • More codes to come! We'll be releasing them in-game for now on, though the redemption period will be tied to the same day you see the code. The rewards will be more varied so make sure to check your in-game chat window. You never know what each day might bring.
  • That will be changing after this week's patch maintenance.
  • I can't be everywhere when sick Balthazar. I was able to have an engineer fix it once the mods notified me, but I agree that it shouldn't have been down for so long. We're looking into why the alert system did not go off for that day.