darthpanda16 Arc User

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  • A reminder to you all: All of the relative info can be found here, we encourage you to seek it out. :D https://support.perfectworld.com/app/answers/detail/a_id/4132/kw/tech%20support
  • Did you try installing with the latest game client and then updating that? You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily. You…
  • Ah, I see. The gamefront link doesn't do that.
  • What are you talking about? If you have Winzip, WinRAR, or 7Zip installed in Windows, the file should be easy to extract the files.
  • For those of you that do help, this will help gather data to help EVERYONE who is dealing with this bug.
  • Send tech support a ticket with your dxdiag and hijackthis logs so we can help you with the issues! https://support.perfectworld.com/app/answers/detail/a_id/1581/kw/dxdiag
  • Tech support problems are usually (if you are doing things well) less than 4% of your user base. Tech Support has done pretty darn good keeping them WAY under 1% so far as we keep gaining players. Most players don't give feedback or rate on how well things are doing. Most players don't hit up the forums, and especially any…
  • 1) random disconnects = Network/Connection 2) client crashes = could be graphics related, but good call. I left that out. Sorry. 3) the worst screen lag I've seen in any game so far (note: this is not lag, my movement etc is normal speed, and response times are normal - but one or more other players show on the screen as…
  • Feel free to give us feedback in this thread too! :)
  • Your connection may time out, or your ISP (or one connected to you) could be throttling the connection. Keep trying. You can try a little bit later. You may have to add the game folder and files to the exception lists in any firewall and antivirus programs that you have running. You may also have to temporarily disable…
  • Interesting fix and issue, thanks!
  • All should be well now, they had to be restarted again overnight. Hats off to QA today, who didn't leave the office until way after 6am this morning! :eek:
  • It definitely depends on your location, and if your ISP or one connected to you throttles specific types of data traffic. Under normal free and clear US broadband internet, it should only take 10-40 minutes, if that.
  • I got this on my workstation this morning too. Click Cancel, on the right on that error pop up. If it hangs when the launcher screen comes back up, force close it with Task Manager or Process Explorer (free from Microsoft technet). Restart patcher.exe. Then when the new launcher graphics show up, click on Update and select…
  • Try running Verify on the game launcher and let it complete. It can take awhile. Keep trying if it, restart it if it stops. Then try again. If you JUST downloaded and installed the game, the current game client is v187, so you would need the 187 - 215 version.
  • Restart your PCs. Make sure you are logging in through the game launcher menu. You can try running Verify on the game launcher menu multiple times and try again.
  • Here is some information that can help you. Please first restart your computer and network hardware and try again before trying anything else. You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to…
  • If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get. To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7…
  • I see bandwidth and/or system resources are being used to download or run the game via Pando, I get weird error messages after download, what is going on? This advice is helpful if you used our direct downloader that is using the Pando Media Booster. Many games use Pando Media Booster to download and install themselves. It…
  • Please restart your PC and network hardware. After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes. You must be on a Windows Admin account, or have Run as Admin access to be able to download, install,…
  • Yeah, is PMB.exe is running it can lag out your bandwidth and resources. After the game updates and you can log in, you can go to your control panel and uninstall Pando Media Booster or just shut it down.
  • The new emails address for support if you can't access the support system is: [email protected] (note there is no "inc" in there) You can try emptying the cookies and caches in your web browser then restart the browser. You can try using a different web browser like Opera, Chrome, Firefox, Safari. Please…
  • Looks like your account may have been compromised and was banned by the system to protect your account. You need to send in a ticket to customer support and verify your account info with them and they will direct you further.
  • Here are some things that might helps you. You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it. Make sure that you have any non-essential programs disabled or shut…
  • The system requirements are listed here: http://fw.perfectworld.com/download If you have integrated graphics on your laptop, you may have to experiment with the graphic settings on the game launcher and in-game to get better performance. You may have to try updating your DirectX and video drivers for your laptop.
  • You can try reinstalling the game. You may need support for East Asian Languages or Simplified Chinese enabled/installed. You must be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC…
  • If your external display only allows for certain resolutions, and isn't one of the PC standard resolution sizes, then windowed mode is your best option. Full screen on secondary or trinary displays don't always display right. This has been the way it is with laptops & PCs to projectors and secondary displays since the…
  • Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. It'll be helpful to us if you tell us some of your computer's information, and include any screenshots of any bugs or errors that you get. 1) What is the make and model number of your computer? 2) Please also…
  • That is kind of slow. Try using the torrent, if you are using the Pando direct download.