Charge Rewards Point Problem

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Comments

  • chocobo55
    chocobo55 Posts: 161 Arc User
    edited June 2014
    havent received any points either and ive spent roughly 10k leaf
  • Fangtazia - Storm Legion
    Fangtazia - Storm Legion Posts: 15 Arc User
    edited June 2014
    I got the reward points for Zen that was bought but spending from the cash shop nothing was added to the reward page. I hope this gets fixed!
  • __Juggernaut__ - Eyrda
    __Juggernaut__ - Eyrda Posts: 25 Arc User
    edited June 2014
    I havent gotten my points from spending leaves and its been over a day.
  • fazzelen2
    fazzelen2 Posts: 2 Arc User
    edited June 2014
    still haven't received my points for spending been over 24 hrs now.
  • obilisk6669
    obilisk6669 Posts: 75 Arc User
    edited June 2014
    havent recieved any points from spending in leaf shop and ive spent over 100k leafs alone if not more. whast the hold up im workin on wings here
  • Myllakka - Storm Legion
    Myllakka - Storm Legion Posts: 14 Arc User
    edited June 2014
    Been about 12 hours and haven't seen points from spending leaves on this account or my alt's. I really should've known better than to think they've fixed this issue. :|
  • CharleneSS - Nyos
    CharleneSS - Nyos Posts: 13 Arc User
    edited June 2014
    i've charged 20€ a week ago. 0 charge points.. or were there no charge rewards a week ago?
  • kiitchenaid
    kiitchenaid Posts: 5 Arc User
    edited June 2014
    i've charged 20€ a week ago. 0 charge points.. or were there no charge rewards a week ago?

    Charge Rewards Start: Wednesday, June 25th @ 3:00PM PDT - Earn points via both Leaf Fill-ups and Eyrda Boutique purchases.

    Charging Leaf and Spend in Boutique for Points Ends: Tuesday, July 1st 2014 @ 11:59PM PDT - No longer can gain any points from Eyrda Boutique purchases or from money transfers.

    Charge Rewards Redemption End: Tuesday, July 8th 2014 @ 11:59PM PDT

    I've gotten some progress on my ticket i guess. But now its up to them whether they actually give me my rewards or not. Between me and the person handling my ticket there have been 4 contacts not including the auto response. Hopefully this is being taken seriously.
  • trigrhappyme
    trigrhappyme Posts: 10 Arc User
    edited June 2014
    I've spent over 1200 leafs in boutique and after a day and a half, still nothing appears on reward page.
  • LadyLyrika - Storm Legion
    LadyLyrika - Storm Legion Posts: 1 Arc User
    edited June 2014
    Haven't received boutique spending points yet and has been well over 24 hours since first purchase.
  • bigkahuna27
    bigkahuna27 Posts: 16 Arc User
    edited June 2014
    Have not recieved points for spending the leaves that I bought this morning.
  • shokkur
    shokkur Posts: 139 Arc User
    edited June 2014
    No points here either, not that I actually expected them to show up just for me....
  • bardiie
    bardiie Posts: 16 Arc User
    edited June 2014
    At this moment, it appears the points are experiencing a longer than normal delay.

    It is worrying that some of you still have not received your reward points for spending, so I've forwarded the account information from those of you who have reported no points to the engineering team so they can investigate this issue further.

    Please use this thread to report any points not received from spending in the boutique within ~3 hours. The more accounts we have to give to the engineering team, the quicker they can solve or prevent any further complications for the majority of players.



    I just saw this message today but I'm missing rewards on this account from leaves I spent yesterday.

  • Fangtazia - Storm Legion
    Fangtazia - Storm Legion Posts: 15 Arc User
    edited June 2014
    This is crazy then by the time it is fixed the reward thing is over.... Sent a ticket but I know sending one again they are going to say it's a duplicate and post a thread for support.. sighs..
  • InfectedAs - Eyrda
    InfectedAs - Eyrda Posts: 26 Arc User
    edited June 2014
    I sent in a ticket yesterday, and never received any points from spending leafs in boutique
  • _Avenger_ - Eyrda
    _Avenger_ - Eyrda Posts: 312 Arc User
    edited June 2014
    seens like the charging part is working properly but when you spend the leaves im not getting them, i got more leaves n spent them today n didnt get any and sitll missing the other ammount that i spent on friday
  • Felu - Storm Legion
    Felu - Storm Legion Posts: 1 Arc User
    edited June 2014
    Same thing for me. The points from buying Zen showed up but the ones from spending the leaves didn't. I've spent around 1300 leaves.
  • Drachus - Eyrda
    Drachus - Eyrda Posts: 1,532 Arc User
    edited June 2014
    Never received any points for boutique purchases on any account. :X Just received points for transferring zen.
    [SIGPIC][/SIGPIC]
  • DivineAuror - Storm Legion
    DivineAuror - Storm Legion Posts: 15 Arc User
    edited June 2014
    Never received any points for boutique purchases on any account. :X Just received points for transferring zen.

    Same here. Sent a ticket in and hope it gets worked out now that support team has office hours. (also might consider having someone working during weekends since thats when most mistakes regarding sales/zen happen).

    DS
  • caife
    caife Posts: 4 Arc User
    edited June 2014
    received no points from leaves spent so far:

    spent 300 on Friday 27th
    spent 300 on Saturday 28th
    spent 6200 on Sunday 29th

    main = DeadDisco on Storm
  • tr1ssy
    tr1ssy Posts: 1 Arc User
    edited June 2014
    Still no Points for boutique prchases after 4 days from boutique purchase. very frustrating feel like logging a formal complaint as the sale discription is not accurate. Sure get the leaves and points from initial purchase but not from spending in boutique. Feel like a bought a cheese burger without the burger....
  • Excella - Eyrda
    Excella - Eyrda Posts: 32 Arc User
    edited June 2014
    I have not received any points from my leaf purchases throughout the event. There should be an additional 3500 points from leaf purchases but still only the zen points are showing up.
  • asklepius08
    asklepius08 Posts: 53 Arc User
    edited June 2014
    ive spent 1700 leaves on mercs but still havent got any reward points after 2days. ty for helping
  • LuciusOersted - Storm Legion
    LuciusOersted - Storm Legion Posts: 98 Arc User
    edited June 2014
    Me too. Spent exactly 9720 leaves and no points for those yet :(

    On my main nab priest ofc \o/
    LuciusOersted - Lv90 Squishy Divine Priest

    GregoryAileron - Lv90 Noob Water Bard


    Apparently I'm the god of K-pop... ._.
  • demonixa
    demonixa Posts: 2 Arc User
    edited June 2014
    Character - Spenny (Storm Legion)
    No points received for the 4840 leaves spent in the boutique (6/30/14)
  • JamrilArroway - Storm Legion
    JamrilArroway - Storm Legion Posts: 229 Arc User
    edited June 2014
    Seem I got my points, I mean it's hard to check since each merc stat (even if bought x100 or x1000) is listed individually and overflow the list, but I got more points now than yesterday.
    [SIGPIC][/SIGPIC]
  • viiix
    viiix Posts: 1,270 Arc User
    edited June 2014
    I just checked and got points on both of my accounts. I guess the points program either crashed over the weekend or they manually did it today. Either way, much kudos for fixing it 6 weeks faster than last time. :p
  • defenderofdreams
    defenderofdreams Posts: 78
    edited June 2014
    Thank you all for posting in this thread as it helped tremendously with solving this issue. I've been informed that the points for boutique spending should now be appearing correctly.
  • kiitchenaid
    kiitchenaid Posts: 5 Arc User
    edited June 2014
    Thank you all for posting in this thread as it helped tremendously with solving this issue. I've been informed that the points for boutique spending should now be appearing correctly.

    Thank you for resolving this.
  • Fangtazia - Storm Legion
    Fangtazia - Storm Legion Posts: 15 Arc User
    edited June 2014
    Thank You!