An open letter to PWE

cireneila1
cireneila1 Posts: 0 Arc User
edited May 2013 in General Discussion
Dear PWE staff,

the last few months made me write this open letter to you. I think, that you can guess what I'm aiming for. On the other hand, I doubt, that a PWE staff member will read it. You know what, I don't care, because I'm and most other players are used of being ignored by PWE staff.

I will start with a question. Are you going to continue running the game like now? You may have noticed, that the DC problem isn't as worse as on the weekend. I don't think, that this is the result of the hard work of the ISP engeneers only. It's because of the much more lower player activity. The realms are nearly empty at some times and many guilds are dried out.

It's ridiculous, that the players and mods need to gather informations about the current situation from the forums of other PWE games. Here in the FW forum the communication of PWE dropped nearly to zero. This in combination with the long row of problems and fails make many people think, that the game is short before being dead.

So, what are you going to change? I'm not talking about compensations or a "bogo-to-please-the community" action. I'm talking about, if FW will get a fulltime admin and not a "Sry for the inconvenience" or "servers are up/down" staff like now. Or in general, what will PWE do to raise the quality of FW and what are you thinking to do to regain trust?

I really hope, that I'll be surprised by PWE in a positve way.


The following is for some players:
I'm aware, that FW is just a game. And if you think "You don't like it, than leave", than let me explain, why I don't leave. First, I think, that FW isn't a bad game in general. The other thing is, that I like my guild very much. Many of us put a lot of time into it and it's sad to see, that due to the current situation many guildies stopped playing 'til it's solved or stopped playing completely. As a guildleader, I have to show presence in game and I have no problem with it. And guess, what would happen, if a guildleader stop playing in such a situation. It would be the death of the guild (as far as I know, it happen to some other guilds alrdy). And as I said before, FW isn't a bad game.

I know, that there are many people defending PWE, because the DC problem is an ISP related probelm. Sry, but if a company like Perfect World with a revenue of 679.9mil US$ isn't able to force it's ISP to solve such a problem faster, than it's kinda "weak" (btw, I'm able to say so, because the company I work for have had a comparable problem in the past. And the ISP was able to fix the problem within 24h. Ofc, you have to put some work in it, you need to make a lot of pressure. And my company is far away from Perfect Worlds revenues)
Post edited by cireneila1 on
[SIGPIC][/SIGPIC]
«1

Comments

  • Sephmeister - Eyrda
    Sephmeister - Eyrda Posts: 1,249 Arc User
    edited May 2013
    +1 Fully support the points made here.
    | ★ <Total Darkness> ★ | ★ <Twin Emperor's Bane> ★ | ★ <Balerion Slayer> ★ |

    "Tell me what you cherish most. Give me the pleasure of taking it away."
  • crimsondaisy
    crimsondaisy Posts: 251 Arc User
    edited May 2013
    Good points here, I agree with all. Hopefully the staff will read it and maybe think of the consequences of running a game like it's been run for the last 3-4 months.
  • Y_meh - Illyfue
    Y_meh - Illyfue Posts: 508 Arc User
    edited May 2013
    Same for me - I fully support this thread ;)

    Hopefully, someone (with some authority) will respond in some amicable way (nothing wrong with having hope).
    You have to admire stupidity for its destructive potential.
  • clawedrose
    clawedrose Posts: 12 Arc User
    edited May 2013
    another +1
    Suga_Rush-Illyfue-80


    Imperium
  • kiheiji
    kiheiji Posts: 54
    edited May 2013
    cireneila1 wrote: »

    I know, that there are many people defending PWE, because the DC problem is an ISP related probelm. Sry, but if a company like Perfect World with a revenue of 679.9mil US$ isn't able to force it's ISP to solve such a problem faster, than it's kinda "weak" (btw, I'm able to say so, because the company I work for have had a comparable problem in the past. And the ISP was able to fix the problem within 24h. Ofc, you have to put some work in it, you need to make a lot of pressure. And my company is far away from Perfect Worlds revenues)

    I don't know where you're getting your numbers from, but my research shows that PWE's net income, which is the real number you should be looking at if you are going to determine the financial status of a company, is nowhere near 679.9 million. It's 86.78million, which I found from two sources. Anyone who wants to verify, just do a google search on "Perfect World International Financial Report." The first result on the list would not display properly for me, but the second and third one both list the annual net income for 2012 to be 86.78mil.
  • cireneila1
    cireneila1 Posts: 0 Arc User
    edited May 2013
    kiheiji wrote: »
    I don't know where you're getting your numbers from, but my research shows that PWE's net income, which is the real number you should be looking at if you are going to determine the financial status of a company, is nowhere near 679.9 million. It's 86.78million, which I found from two sources. Anyone who wants to verify, just do a google search on "Perfect World International Financial Report." The first result on the list would not display properly for me, but the second and third one both list the annual net income for 2012 to be 86.78mil.

    I used the official data from Perfect World Q4 2012. And I wasn't talking about the net income, I was talking about the revenues they made at the end of Q4 2012. Using the made revenues is more meaningful to show the financial potential of a company, than the net income. Companies tend to have a low net income, because of the income tax.
    [SIGPIC][/SIGPIC]
  • Aeryal - Illyfue
    Aeryal - Illyfue Posts: 2 Arc User
    edited May 2013
    +1 here
    ..for the post, not the lazy ppl xD
  • Y_meh - Illyfue
    Y_meh - Illyfue Posts: 508 Arc User
    edited May 2013
    natsss wrote: »
    +1 ._.

    Or maybe too many words, too little pictures - can't read?

    But then tl;dr is typical comments from our infamous forum trolls and their associated fan club that prefer trolling/flaming rather than to add value to decent threads :D
    You have to admire stupidity for its destructive potential.
  • Sephmeister - Eyrda
    Sephmeister - Eyrda Posts: 1,249 Arc User
    edited May 2013
    Or maybe too many words, too little pictures - can't read?

    But then tl;dr is typical comments from our infamous forum trolls and their associated fan club that prefer trolling/flaming rather than to add value to decent threads :D


    Off topic, but still +1 :D
    | ★ <Total Darkness> ★ | ★ <Twin Emperor's Bane> ★ | ★ <Balerion Slayer> ★ |

    "Tell me what you cherish most. Give me the pleasure of taking it away."
  • kiheiji
    kiheiji Posts: 54
    edited May 2013
    cireneila1 wrote: »
    I used the official data from Perfect World Q4 2012. And I wasn't talking about the net income, I was talking about the revenues they made at the end of Q4 2012. Using the made revenues is more meaningful to show the financial potential of a company, than the net income. Companies tend to have a low net income, because of the income tax.

    Sorry, I totally disagree with that. Net income, IMO, is far more telling because that amount of money shows what they are actually making as profit. Revenue is meaningless because if the most of that money is largely eaten up by expenses, then all of that money isn't actually something that we as players can actually look at and say "this is what they *can* afford to spend to fix things or improve things. Revenue earned doesn't mean anything in that regard if most of it is already spoken for in the costs of doing business. And assuming that your numbers are correct, that is exact what the situation here is, because the net income is slightly more than an eighth of the revenue.
  • LaoLao - Illyfue
    LaoLao - Illyfue Posts: 248 Arc User
    edited May 2013
    " +1 here " (too)

    Full agree. Hope some one (from FW's staff) can give an answer...

    (no adding any personal comment this time ^_^U )
    [SIGPIC][/SIGPIC]
    (Some times just a witch, no a simple mage of ice age)
  • cireneila1
    cireneila1 Posts: 0 Arc User
    edited May 2013
    kiheiji wrote: »
    Sorry, I totally disagree with that. Net income, IMO, is far more telling because that amount of money shows what they are actually making as profit. Revenue is meaningless because if the most of that money is largely eaten up by expenses, then all of that money isn't actually something that we as players can actually look at and say "this is what they *can* afford to spend to fix things or improve things. Revenue earned doesn't mean anything in that regard if most of it is already spoken for in the costs of doing business. And assuming that your numbers are correct, that is exact what the situation here is, because the net income is slightly more than an eighth of the revenue.

    I guess, we are both right, just only having a different point of view. I have choosen the revenues to show, that PWE isn't a little unimportant company. They are dealing with a hugh amount of money in their business. I didn't choose the net income, because I don't know their accounting. So I don't know their amortization reserve, which is often used to minimise the income in order to pay less taxes.
    [SIGPIC][/SIGPIC]
  • coalsaw
    coalsaw Posts: 37 Arc User
    edited May 2013
    +1

    Further to that, I really wish Support would answer more than 1 email a day...

    It's been since last Wednesday that my main account was ban under the ''This account was reported as sold'' even if it never logged outside my home on game and my IP is static (didn't change since April last year last time I gived them). Even if I answer them 10 minutes after their email I get a reply only the next day... it's getting very painfull :(
  • kiheiji
    kiheiji Posts: 54
    edited May 2013
    cireneila1 wrote: »
    I guess, we are both right, just only having a different point of view. I have choosen the revenues to show, that PWE isn't a little unimportant company. They are dealing with a hugh amount of money in their business. I didn't choose the net income, because I don't know their accounting. So I don't know their amortization reserve, which is often used to minimise the income in order to pay less taxes.

    Fair enough. Granted I wouldn't want to even guess at what they set their reserve at either. But to me, the reason why net income is a better number to talk about is because its a concept that everyone can understand without needing any kind of business or financial background/education. I would not expect the typical gamer reading these posts to know a lot about accounting either, at least not enough to where they would be able to look at the revenues and really know what it does and doesn't include the way you do.
  • ISingForYou - Dyos
    ISingForYou - Dyos Posts: 30 Arc User
    edited May 2013
    So true... +1
  • jornaage
    jornaage Posts: 34 Arc User
    edited May 2013
    I am also one of the disgruntled that has gone from24/7 playin and now maybe 1-2 hrs a day.

    This is in part the fact that only cheaters 12/12 -1000 mastery is the game now- and with all the recent cheatin goin on everyone has it - i dont as u will suspect.

    I wonder why, time for u trolls now......

    I also totally agree on the first BASIC Message in this Post!!!''

    What r you doin about the DC problem EVERYONE is EXPERIENCING FW?????

    Support is on the planet crypton and therefor only abswers in none understandable ways , or havent even read the question :(
  • Neloee - Dyos
    Neloee - Dyos Posts: 46 Arc User
    edited May 2013
    + 1
    fully agree
    and i think the last few members of the german forum do the same
  • cireneila1
    cireneila1 Posts: 0 Arc User
    edited May 2013
    natsss wrote: »
    they wont give us any answer they just dont care about it

    Because of the experience with PWE's communication with the playerbase lately, I can understand, that many player feel that way.

    You can call me stubborn, because I won't give up to get an answer or lifesign of PWE staff here. If the playerbase would stop demanding a better communication, because of resignation, than nothing will change.

    And there is one thing, that I also want to point out. I'm talking about PWE staff only and not about the forum moderators. Nyxa, Vague and Gwenny are doing a great job. Maybe some of us aren't happy with some of their forum related decisions or comments, but this is normal. The moderators try to help us in the current situation with their limited possibilities. Tbh, sometimes it looks like, that PWE is sending the mods "in the line of fire" to protect themselfs, imo.
    [SIGPIC][/SIGPIC]
  • Neloee - Dyos
    Neloee - Dyos Posts: 46 Arc User
    edited May 2013

    It started with a pack, they called it the Nova pack
    How could I resist the price of 20 leaves
    You and I were inseparable, it was love at first sight
    You made me promise to buy you, I made you promise to be my own
    But you were only a buggy pack and I had just been tricked again
    I thought that life was always good, I thought you always would be mine


    It started with a pack, I never thought it would come to this
    It started with a pack, I never thought it would come to this

    I remember rollbacktime, and fighting then the firewall bug
    Some strange looking boys had started to hang around
    The boys struggled with server downs, they made all users cry
    We couldnt help and noticed the new distance of mods and GMS
    Then when the next weekend came and I had just my time to play
    We couldnt believe what came to us, we couldnt stay inside the game

    It started with a pack, I never thought it would come to this
    It started with a pack, I never thought it would come to this
    You dont fix DCs now, do you?
    You dont fix bugs inside, do you?

    Walking thru forums again, no one is taking care
    And my heart began to break, so clear it was to see
    I heard my voice call out for help, but no one seemed to care
    I felt so hurt, I felt so small, it was all that I could say
    You dont fix DCs now, do you?
    You dont fix bugs inside, do you?
    You dont fix DCs now, do you?
    You dont fix bugs inside, do you?

    It started with a pack, I never thought it would come to this
    It started with a pack, I never thought it would come to this

    Melody: It started with a kiss, HotChocolate

    the rest of my post has vanished :)
  • porndmg
    porndmg Posts: 298 Arc User
    edited May 2013
    +1

    Still waiting for an official answer to all our questions and doubts.

    i hope that PWE realises that hiding theyr head in the sand wont make the problems go away. Many people are upset and wait for news. The only thing they give us is the classic ,,talk to the hand" >_>
    [SIGPIC]http://tinypic.com/r/2wq7p8l/6[/SIGPIC]
    New Beelzebut coming soon to a dark corner near you.....

    DADADADADA CIRCUS DADADADADADA AFRO circus afro circus afro POLKADOT POLKADOT POLKADOT AFRO
  • FlamesShadow - Illyfue
    FlamesShadow - Illyfue Posts: 26 Arc User
    edited May 2013
    porndmg wrote: »
    +1

    Still waiting for an official answer to all our questions and doubts.

    i hope that PWE realises that hiding theyr head in the sand wont make the problems go away. Many people are upset and wait for news. The only thing they give us is the classic ,,talk to the hand" >_>

    And we'll die waitting, probably. +1 to every point in the 1st post. PWE staff didn't even had the courage to show up and say that the problems are solved or partially solved. Servers stopped refusing connections or disconnecting active connections, where are they now, to claim the glory. Oh, i forgot, that glory is not theirs. So thank you PWE staff, for answering our questions, for solving our problems, for beeing active and for treating us as you should.


    I don't know about the rest, but i'll be damned if i'm going to spend another cent for this **** company, untill they earn it.
  • Neloee - Dyos
    Neloee - Dyos Posts: 46 Arc User
    edited May 2013
    @ flameshadow: i miss the vanishing realms in your sig :D
  • Dracoa - Storm Legion
    Dracoa - Storm Legion Posts: 260 Arc User
    edited May 2013
    jornaage wrote: »
    I am also one of the disgruntled that has gone from24/7 playin and now maybe 1-2 hrs a day.

    This is in part the fact that only cheaters 12/12 -1000 mastery is the game now- and with all the recent cheatin goin on everyone has it - i dont as u will suspect.

    I wonder why, time for u trolls now......

    I also totally agree on the first BASIC Message in this Post!!!''

    What r you doin about the DC problem EVERYONE is EXPERIENCING FW?????

    Support is on the planet crypton and therefor only abswers in none understandable ways , or havent even read the question :(

    I'm not experiencing DC problems, so not EVERYONE (caps required, apparently) is. And unless you have talked to everyone on every server, you can't say everyone is.
  • Cyntheria - Storm Legion
    Cyntheria - Storm Legion Posts: 16 Arc User
    edited May 2013
    cireneila1 wrote: »
    Dear PWE staff,

    the last few months made me write this open letter to you. I think, that you can guess what I'm aiming for. On the other hand, I doubt, that a PWE staff member will read it. You know what, I don't care, because I'm and most other players are used of being ignored by PWE staff.

    I will start with a question. Are you going to continue running the game like now? You may have noticed, that the DC problem isn't as worse as on the weekend. I don't think, that this is the result of the hard work of the ISP engeneers only. It's because of the much more lower player activity. The realms are nearly empty at some times and many guilds are dried out.

    It's ridiculous, that the players and mods need to gather informations about the current situation from the forums of other PWE games. Here in the FW forum the communication of PWE dropped nearly to zero. This in combination with the long row of problems and fails make many people think, that the game is short before being dead.

    So, what are you going to change? I'm not talking about compensations or a "bogo-to-please-the community" action. I'm talking about, if FW will get a fulltime admin and not a "Sry for the inconvenience" or "servers are up/down" staff like now. Or in general, what will PWE do to raise the quality of FW and what are you thinking to do to regain trust?

    I really hope, that I'll be surprised by PWE in a positve way.


    The following is for some players:
    I'm aware, that FW is just a game. And if you think "You don't like it, than leave", than let me explain, why I don't leave. First, I think, that FW isn't a bad game in general. The other thing is, that I like my guild very much. Many of us put a lot of time into it and it's sad to see, that due to the current situation many guildies stopped playing 'til it's solved or stopped playing completely. As a guildleader, I have to show presence in game and I have no problem with it. And guess, what would happen, if a guildleader stop playing in such a situation. It would be the death of the guild (as far as I know, it happen to some other guilds alrdy). And as I said before, FW isn't a bad game.

    I know, that there are many people defending PWE, because the DC problem is an ISP related probelm. Sry, but if a company like Perfect World with a revenue of 679.9mil US$ isn't able to force it's ISP to solve such a problem faster, than it's kinda "weak" (btw, I'm able to say so, because the company I work for have had a comparable problem in the past. And the ISP was able to fix the problem within 24h. Ofc, you have to put some work in it, you need to make a lot of pressure. And my company is far away from Perfect Worlds revenues)


    Agree with this! +1
    [SIGPIC]http://i43.tinypic.com/oh926r.png[/SIGPIC]
    ~Scorchin' The Blood In My- My Vampire Heart~
  • user5858
    user5858 Posts: 13 Arc User
    edited May 2013
    I hope that some one from PWE reads this and give some kind of responce.

    Though sadly from my experience when very little is done about problems and they do not communicate with the players about it, it's death sentence of the game, even if nothing is said about it from the one that is running it.
    Some companies do it this way to get players to leave (won't say any names but i think we all know one company that is infamous for doing it), then they can justify a shut down becuase the player base is to low.

    I do hope that i am wrong and PWE is not (secretly) planning of shutting down FW in any near future.
  • sylwerdragon77
    sylwerdragon77 Posts: 63 Arc User
    edited May 2013
    +1 with your post.

    Sorry for this post buti have some comment also.

    My friend wanted back her score because of DC issue here.
    Here is oficial response from them ....


    No posting of personal conversations or personal information (from IMs or PMs).
    Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.



    This is just stupid . This whole company care only about money they don't do a **** to help players. I used to pay for tokens. Not anymore.

    I saw this in diff. games also ..this is the end of the game Now you will see no response from Staff(none GM to talk to..) no new updates and servers will close. I'm saying this from my own experience.

    My best advise i could give ..don't spend any real money on this game anymore They didn't show us any change of behavior so why would we do something for them. Till they really change don't support them.
  • Inzho - Eyrda
    Inzho - Eyrda Posts: 260 Arc User
    edited May 2013
    No no no, the solution is to charge more not less. The more money they make the better our chances of getting better service ............

    Ok represented mathematically

    Amount of money we charge x customer service = customer satisfaction

    A x 0 = 0

    Now if we charge more then we get

    2A x 0 = 0

    hmmm, I still fail at maths
This discussion has been closed.