game wont load

rene
rene Posts: 0 Arc User
edited February 2011 in Technical Support Zone
I was able to play last week but not now,when i start it goes to the first loading screen and freezes 3/4 of the way. Does anyone know how to fix it?
Post edited by rene on
Natayla-lvl 31 vampire

Comments

  • ozimov
    ozimov Posts: 199 Arc User
    edited February 2011
    Have you tried verifying the files yet? Let me know, I'll be happy assisting you further.


    Thanks.
  • rene
    rene Posts: 0 Arc User
    edited February 2011
    yes i have verified the files
    Natayla-lvl 31 vampire
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2011
    Here are some other things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Forsaken World

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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