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Can't start main Char

My wife is having trouble getting her Main Char to work.
All the Alt's work, BUT when she tries to start her main it just disconnects from server.
Can anyone help please?


  • gvangvan Posts: 97 Community Moderator
    She should contact Support about this. You can do this through the Arc client. This sounds like something they need to look at on their end. However, if the character is connected to an inheritor alt and that inheritor alt is in the deletion process, the main cannot be accessed during the 7 day deletion period. It will disconnect when you attempt to log in.
    Gwenny - Marksman - Eyrda Server
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  • childishsmilechildishsmile Posts: 24 Arc User
    If she was trying to get into and vengence areas got stuck wait a hour then relog in with the lags on servers which is constant she be stuck
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