[NOTICE] 3.31.13 Server Rollback Announcement

dezstravus
dezstravus Posts: 2 Arc User
edited April 2013 in General Discussion
Hello Everyone,

First off, thank you for the support and dedication that you have demonstrated during this unexpected downtime. We are grateful to have loyal fans that appreciate the game so much, and the work that is done to keep it going, even when things do not go as smoothly as we would like them to.

Recently, we unintentionally altered the price on Nova Packs to a value that was significantly lower than it should have been. This caused players to be able to earn Star Crystals at a rate that was much higher than intended, and, consequently, upgrade their gear at a rate that was higher than the design intended. While under normal circumstances, we would simply write off an incorrectly-priced item as a loss on our part, this particular case proved more challenging, as the impact of the high volume of Star Crystals and upgraded items caused a disturbance in the overall game experience, affecting progression mechanics, PVP balance, and overall game difficulty.

After an in-depth review of all possible solutions, we came to the unfortunate conclusion that the only way to remedy this issue was to perform a server rollback. This means that all characters will be restored to a previous state. Specifically, right before the moment the Nova Packs were introduced into the game. All purchases using Zen during this timeframe will be automatically refunded over the next couple of days. This includes Leaf purchases that were made using Zen.

The exact time that characters have been rolled back to is dependent on the server:

US, Lionheart: 10:02PM on March 29 Pacific Time
US, Eydra: 9:29PM on March 29 Pacific Time (12:29AM on March 30 Eastern Time)
US, Storm: 11:29PM on March 29 Pacific Time (2:03AM on March 30 Eastern Time)
EU, Illyfue: 10:02PM on March 29 Pacific Time (6:02AM on March 30 CEST)
EU, Shylia: 11:02PM on March 29 Pacific Time (7:02AM on March 30 CEST)
EU, Dyos: 6:02PM on March 29 Pacific Time (2:02AM on March 30 CEST)
EU, Nyos: 11:02PM on March 29 Pacific Time (7:02AM on March 30 CEST)

For those who purchased Zen to take advantage of this offer, we understand that you may wish to request a refund on your Zen purchase. That is understandable. Please contact our customer support team directly, and we will be happy to discuss the options that are available to you.

We apologize profusely for this situation, and do wish that there was a more elegant solution to provide. Unfortunately, after spending several hours evaluating the different paths, all research pointed to a rollback being the only viable option.

We are doing a thorough review of our release process to ensure that this does not occur in the future. Our first priority at this very moment is restoring the Forsaken World servers back to a playable state.

To show our gratitude and appreciation for your patience and understanding, we are offering a special gift to all players of the Forsaken World community.

This is a coupon code that offers the following rewards, completely for free. This coupon code expires on April 30, 2013, so please redeem it (once per account) as soon as possible.

Coupon Code: CKB5997 (canceled at the moment due to the item bound issue. Soon to be re-posted on April 10th)

The new code on April 10th will provide:

*50-bound Star Crystals
*2k-bound Soul Leaves
*VIP pass (7-day)
*Warlord Pack (7-day)
*Battlefield Card (7-day)

Thank you for your support,

-The Forsaken World Team


Q&A

Where can I redeem the Coupon Code?

You can redeem the code here: http://fw.perfectworld.com/redeem


Will the Zen refund be immediate?

No, unfortunately this scripted operation will take several hours to fully complete. We will post an update when all players have had their Zen refunded.


Will Zen/Leaves I spent after the Nova Packs went live be refunded to me?

Yes, any Leaves you spent will be restored to your character.


I purchased Leaves using in-game gold. Will my gold be refunded?

Technically, yes. Since your character will be rolled back, your gold will be restored to the amount it was at before the Nova Packs went live.


Why not just make Soul Crystals bound?

We evaluated this option, but unfortunately we found that even if we disallowed the trading of Soul Crystals, the game balance would still be negatively impacted, as characters who purchased the Nova Packs during this time frame would have more stronger gear than players who did not.


If I purchased Zen during the period of time that was rolled back, will I still keep that Zen?

Yes, any Zen you purchased but did not transfer will remain in your wallet. If you transferred Zen during the time that was rolled back, that Zen will be remain transferred and available as Leaves on the character that the Zen was transferred to.


How are in-game systems like Rift, Battlefields, and Dedication affected?

We are still looking into this, but would like to begin collecting information from players. If your guild bid on the Rift/Territoy Wars system this week, please have the Guild Leader contact our customer support team with the following information:

-Character Name
-Guild Name
-Server
-Territory Bid On
-Amount of Diamonds used to Bid
-Attacking or Defending?


Please ensure that only the Guild Leader contacts us - we can respond to these inquiries much more quickly if we only receive one ticket per guild. Thanks for your understanding.


How are charge awards affected?

Any charge award points that were consumed during the time that was rolled back have been restored to your account.


I purchased Zen using a gift card/Playspan card. Can these transactions still be refunded if I elect to request a refund?

We are looking into this and hope to have more info in the near future.


How are auctions affected?

All items that were up for auction will be sent to your character's Auction House mailbox. Please check their for the items that you had previously listed.


Question from kiheiji: Obviously because of the roll back, and the server downtime, all 3 of the packs that were special bonus packs for the weekend are null and void. However, so far as i know there were no issues with the other two packs. So the question is, will these other packs be on sale again this coming weekend or any other time in the near future?

Yes - we hope to bring the other two packs back soon. The schedule hasn't yet been determined, but it's definitely the goal to make those other two packs available in a future update.

Will the charge award bonus be extended?

Yes, it's been extended by 48 hours, so now the rewards end on the 5th, rather than the 3rd.
Post edited by dezstravus on
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Comments

  • louisaferree
    louisaferree Posts: 340 Arc User
    edited April 2013
    Do we get refunded the $ or just the zen?
  • Solearain - Lionheart
    Solearain - Lionheart Posts: 68 Arc User
    edited April 2013
    so rollback to 11:59 Friday?
  • Ykai - Eyrda
    Ykai - Eyrda Posts: 0 Arc User
    edited April 2013
  • ReinaStark - Lionheart
    ReinaStark - Lionheart Posts: 210 Arc User
    edited April 2013
    thanks for the update! by characters restored does that only mean our bags/character stats will be restored to a previous state? or does it mean the entire server will be reset (including rift results etc.)?

    waiting~
    [SIGPIC][/SIGPIC]
  • ladypsyber
    ladypsyber Posts: 0 Arc User
    edited April 2013
    not needing
    [SIGPIC][/SIGPIC]
  • dezstravus
    dezstravus Posts: 2 Arc User
    edited April 2013
    so rollback to 11:59 Friday?

    The character snapshots are backed up at slightly different intervals on each server, so dependent on your server, your data has been restored to a different time. Please consult the table in the OP for the specific time for your server(s). Thanks for your patience and understanding.
  • Zigane - Eyrda
    Zigane - Eyrda Posts: 33 Arc User
    edited April 2013
    Glad some decision has been made at least.
  • Zameri - Lionheart
    Zameri - Lionheart Posts: 168 Arc User
    edited April 2013
    [SIGPIC][/SIGPIC]

    <SuperNova>

    Therefore, Shigofumi
  • Xpewx - Eyrda
    Xpewx - Eyrda Posts: 414 Arc User
    edited April 2013
    you realise your about to lose half the player base right?
  • Zonal - Eyrda
    Zonal - Eyrda Posts: 196 Arc User
    edited April 2013
    There is no elegant way to put this. Good bye.
  • Drachus - Eyrda
    Drachus - Eyrda Posts: 1,532 Arc User
    edited April 2013
    Good bye FW I guess. I foresee a lot of people quitting.
    [SIGPIC][/SIGPIC]
  • albastrele
    albastrele Posts: 20 Arc User
    edited April 2013
    and how about refunding my two days wasted here?
  • babyjayyy
    babyjayyy Posts: 21 Arc User
    edited April 2013
    novadisaster.png
  • mirithe
    mirithe Posts: 43 Arc User
    edited April 2013
    Well im done with this game :D . Good luck with your roll back.
  • VampMagus - Storm Legion
    VampMagus - Storm Legion Posts: 22 Arc User
    edited April 2013
    you realize you about to face a class action suit right?
  • Addonays - Storm Legion
    Addonays - Storm Legion Posts: 5 Arc User
    edited April 2013
    Looks like ill be lvl 80 agn in the next 5 days LOL got lvl 80 on day servers went down thanks :D for wasting my time
  • womdon
    womdon Posts: 43 Arc User
    edited April 2013
    So everything I've done since you guys screwed up is being erased, and everything I was excited about and spent money on is going poof.

    Your answer is to say "Sorry, we screwed up, so now we're **** you."

    Yeah.

    Thanks a lot perfect world. Bite me.
  • ladypsyber
    ladypsyber Posts: 0 Arc User
    edited April 2013
    OUCH.

    All those Runes that everybody worked so hard on? Gone. All those /12's? Gone.

    A whole weekend of work. Gone.

    Better hope that "gift" is good because i'm wondering why I bother to play anymore.
    [SIGPIC][/SIGPIC]
  • Uranutjob - Eyrda
    Uranutjob - Eyrda Posts: 460 Arc User
    edited April 2013
    you realize you about to face a class action suit right?

    apparently not.....
    [SIGPIC][/SIGPIC]
    Dem legs O.o
    Lvl80 Inferno Vampire-Uranutjob
    Lvl76 Divine Priest- NutHouse
    Lvl62 Edge/Dark Assassin Imanutjob
  • Zameri - Lionheart
    Zameri - Lionheart Posts: 168 Arc User
    edited April 2013
    Bye bye

    Rolling back the servers was the most IDIOTIC thing you guys could do

    Stop being greedy and take a economics class. Because consumable items are tottaly permanent right? They totally will never go away.
    [SIGPIC][/SIGPIC]

    <SuperNova>

    Therefore, Shigofumi
  • unusualsuspect1
    unusualsuspect1 Posts: 694 Arc User
    edited April 2013
    What will happen with regards to Charge Rewards items received in-game by characters AFTER the rollback point.

    I purchased a Goldspark IV with Charge Rewards after the rollback dates mentioned here. Will THAT be refunded?
  • chocobo55
    chocobo55 Posts: 161 Arc User
    edited April 2013
    so why not put in a npc that buys star crystals for gold hell even if its like 30-50s each or some stuff it would put gold into the game which but not an excessive amount cause tbh the only real problem is the star crystals cause there's so many.
  • tuvshinb
    tuvshinb Posts: 13
    edited April 2013
    finally...good job PWI.
  • JAY_UK - Eyrda
    JAY_UK - Eyrda Posts: 10 Arc User
    edited April 2013
    All the people complaining, and saying stuff like "I'm quitting." haha, you know where the door is. If you're seriously dumb enough to believe there wouldn't be a roll back based on something like this, then you're pretty dumb. This isn't anything like the merc bogo, the effects of gold based inflation and item based inflation are vastly different.

    Those of you smart enough to realise this wasn't going to end any other way, yet still continued to CS to entertain the idea, have no right to complain now.
  • Iolar - Lionheart
    Iolar - Lionheart Posts: 235 Arc User
    edited April 2013
    well can I just say that this kinda completely crushes me here. All the more reason why I'd neeever pay for zen again. *shrug* good bye gifted tuffa and runes and so on.

    I don't see how this wouldn't just, idk, normalize. Oh well then.
    Lvl 90 WTF-Tree Sin
    Vice-Lead of AvatarT;Great
    Why? Because reasons.
  • x187xthetripper
    x187xthetripper Posts: 6 Arc User
    edited April 2013
    You ****ed us. I will wear my belt tighter from now on.
  • essabee93
    essabee93 Posts: 42 Arc User
    edited April 2013
    Thank you for the update! Much appreciated. And Thank GOD the roll back is only right Before the Packs =)
  • dezstravus
    dezstravus Posts: 2 Arc User
    edited April 2013
    Do we get refunded the $ or just the zen?

    The Zen will be refunded automatically. If you would like to discuss other options, please contact our CS team directly. They have been briefed on the situation and will happily work with you on the issue.
  • jblaz3
    jblaz3 Posts: 73 Arc User
    edited April 2013
    refund everything i ever spent, stupidiest idea ever
  • Calamitee - Storm Legion
    Calamitee - Storm Legion Posts: 133 Arc User
    edited April 2013
    BSaF6Ta.jpg
    SIGH, it was fun while it lasted.
    [SIGPIC][/SIGPIC]
This discussion has been closed.