Phase 2: Game shutsdown after loading time.

tocki Posts: 1 Arc User
edited January 2011 in Technical Support Zone
hi there,
so i already figured my computers a slow runner. but i still managed to play a while until i got to lvl9 where i was supposed to get transported to the city (i am sorry i don't know which quest it was..)

after that everything got laggy and then the window just closed down.

i tried logging in again for three times and even restarted my computer, but after i logged in, i entered teh game and it says time out 30sec. 0 sec. elapsed. -> Loading...

it takes around 5-10minutes until im in, then the window just closes down again.

hope it comes right in this thread, didnt see sumone else posting this problem.

Intel(R) Pentium(R) 4 CPU 3.06GHz (2CPUs)
DirectX 9.0c
Post edited by tocki on


  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited January 2011
    Please post more of your system specs, or send your dxdiag to tech support in a ticket.

    Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can help you find the right software for your system.
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  • tocki
    tocki Posts: 1 Arc User
    edited January 2011
    thank u :) i just send a ticket.