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Forums > Home› Champions Online Discussion

Secure Connection Failed

odenswrathodenswrath Posts: 15 Arc User
edited April 2015 in Champions Online Discussion
I'm trying to update some credit card information for a subscription. From https://www.arcgames.com/en/my/account I click on Manage Subscriptions and get send to a page with the following message :

Secure Connection Failed

The connection to secure.crypticstudios.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Anyone else having this problem? I did report it. Not sure what to do next. Suggestions?
Post edited by odenswrath on

Comments

  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2015
    Yup.
    Same for me.
    I guess the 'security stuff' got old.
    CHAMPIONS ONLINE:Join Date: Apr 2008
    And playing by myself since Aug 2009
    Godtier: Lifetime Subscriber
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  • odenswrathodenswrath Posts: 15 Arc User
    edited April 2015
    Hopefully their desire for my subscription funds won't get old.:wink:
  • ravancheravanche Posts: 1 Arc User
    edited April 2015
    Neverwinter pushed out their new big update today, so naturally they crashed the authentication server, as usual for whenever a big update for one of their games comes out.

    Maybe if they used their test server for actual testing, instead of using them as a preview server for updates that are going to go live as-is, they might, y'know, find out these things.
  • neverwinter1973neverwinter1973 Posts: 203 Arc User
    edited April 2015
    Yeah, same here, I can't log on the game at the moment.
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2015
    http://co-forum.perfectworld.com/showthread.php?p=4704031#post4704031
    Related?
    CHAMPIONS ONLINE:Join Date: Apr 2008
    And playing by myself since Aug 2009
    Godtier: Lifetime Subscriber
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  • msdelilahdisplymsdelilahdisply Posts: 8 Arc User
    edited April 2015
    neverwinter1973 wrote: »
    Yeah, same here, I can't log on the game at the moment.

    I was in game and got booted, even though "normal game play will not be affected" according to TT. Chronic "unable to authenticate" messages now. The last patch blocked me from the launcher for almost 24 hours. I *really* hope this doesn't happen again!:frown:
  • msdelilahdisplymsdelilahdisply Posts: 8 Arc User
    edited April 2015
    msdelilahdisply wrote: »
    I was in game and got booted, even though "normal game play will not be affected" according to TT. Chronic "unable to authenticate" messages now. The last patch blocked me from the launcher for almost 24 hours. I *really* hope this doesn't happen again!:frown:

    Yay the fix really was quick, thank you very much. Sometimes wishes really do come true. :biggrin:
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited April 2015
    Still happening.
    CHAMPIONS ONLINE:Join Date: Apr 2008
    And playing by myself since Aug 2009
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  • odenswrathodenswrath Posts: 15 Arc User
    edited April 2015
    Still an issue today for me. Others?
  • firefly113firefly113 Posts: 79 Arc User
    edited April 2015
    So, I was thinking of starting up a sub so I can jump back into CO. I just had the random urge to play with my Freeform characters some more.

    Came to the subscription site, and I got this message. I tried as of today. So, if this problem has been around for two weeks, it's a sad sad thing.

    I guess I won't be playing CO after all.
  • chaelkchaelk Posts: 7,746 Arc User
    edited April 2015
    its INternet explorer and mozilla the link doesn't work on.
    load google chrome and it works.


    already ran into this problem myself and someone pointed out theirs worked on google chrome

    so I downloaded it and it worked
    Stuffing up Freeform builds since Mid 2011
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  • firefly113firefly113 Posts: 79 Arc User
    edited April 2015
    I'll give this a try. Thank you!
  • strongyp1strongyp1 Posts: 10 Arc User
    edited April 2015
    according to digicert their missing a certificate in the chain and firefox is throwing a tantrum about it, i have to use chrome to bypass the problem.
  • trailturtletrailturtle Posts: 2,291 Perfect World Employee
    edited April 2015
    Yeah, Chrome and IE seem to work fine with this.

    We're working on getting it resolved for Firefox.
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