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Forums > Home› Super News Network

Stability Maintenance, 3pm PST 11/15 [COMPLETE]

trailturtletrailturtle Posts: 5,496 Perfect World Employee
edited November 2013 in Super News Network
Hello all,

The stability fix that we made yesterday helped, but it didn't completely resolve the disconnect issues. We've identified what action is needed, and we've tested the fix on PTS and our QA servers.

At 3pm PST, in about 50 minutes, we're going to have maintenance on Live, which should fix the disconnect problems. This maintenance should last 30-90 minutes, and we'll let you know when it's finished. Thanks for your support, folks, we appreciate it.

-TrailTurtle
Post edited by Unknown User on

Comments

  • bellatorrexbellatorrex Posts: 169 Arc User
    edited November 2013
    Will it fix the issue that I can't get into my launcher now? It keeps trying to update but once it does it goes back to the auto update launcher and tries again, fails to connect, and will continue the process. Just wondering... I really don't want to re-install over probably at this point 4 gigabytes worth of data.
    ________________________________________
    Handle: @Kurobasa
  • cyronecyrone Posts: 1,028 Arc User
    edited November 2013
    trailturtle wrote: »
    Hello all,

    The stability fix that we made yesterday helped, but it didn't completely resolve the disconnect issues. We've identified what action is needed, and we've tested the fix on PTS and our QA servers.

    At 3pm PST, in about 50 minutes, we're going to have maintenance on Live, which should fix the disconnect problems. This maintenance should last 30-90 minutes, and we'll let you know when it's finished. Thanks for your support, folks, we appreciate it.

    -TrailTurtle

    I blame the PFF regen bug! Seriously, though, can't wait to play without DC's! Keep at it guys! :biggrin:
    download_zpsfcg5gnud.jpg
    "There is only one way to support a PFF tank: Send Cyrone lots of money weekly... because he's the only one to successfully be a true PFF Tank." - chuckwolf
  • UnknownUnknown
    edited November 2013
    This content has been removed.
  • tditstdits Posts: 666 Arc User
    edited November 2013
    trailturtle wrote: »
    Hello all,

    The stability fix that we made yesterday helped, but it didn't completely resolve the disconnect issues. We've identified what action is needed, and we've tested the fix on PTS and our QA servers.

    At 3pm PST, in about 50 minutes, we're going to have maintenance on Live, which should fix the disconnect problems. This maintenance should last 30-90 minutes, and we'll let you know when it's finished. Thanks for your support, folks, we appreciate it.

    -TrailTurtle

    It is so nice having a dev team again. These fixes are really snappy.
    ____________________________________
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  • nephtnepht Posts: 6,883 Arc User
    edited November 2013
    They have their top men on it.

    server-cat-is-doing-maint.jpg
    nepht_siggy_v6_by_nepht-dbbz19n.jpg
    Nepht and Dr Deflecto on primus
    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • bellatorrexbellatorrex Posts: 169 Arc User
    edited November 2013
    funny-server-room-unplugged-ethernet-cable-go-fix-it-pics.jpg


    Probably how it looks right now.
    ________________________________________
    Handle: @Kurobasa
  • bellajensenbellajensen Posts: 0 Arc User
    edited November 2013
    trailturtle wrote: »
    Hello all,

    The stability fix that we made yesterday helped, but it didn't completely resolve the disconnect issues. We've identified what action is needed, and we've tested the fix on PTS and our QA servers.

    At 3pm PST, in about 50 minutes, we're going to have maintenance on Live, which should fix the disconnect problems. This maintenance should last 30-90 minutes, and we'll let you know when it's finished. Thanks for your support, folks, we appreciate it.

    -TrailTurtle

    First post I ever make and gonna start of by saying thanks for making me believe that the Dev`s are not a fiction of my own imagination or an urban legend. And I hope I can get back to playing ASAP because I have tons of toons to Retcon :). So from the bottom of my geeky heart, spank you for making CO a good game. Cheers :)
  • oobtreeoobtree Posts: 1,068 Arc User
    edited November 2013
    whatever dude.
  • strypewolvenstrypewolven Posts: 45 Arc User
    edited November 2013
    oobtree wrote: »
    whatever dude.


    The bitterness is strong with this one.

    Though seriously, thank you for the work you're putting into addressing the issues. I know it's not easy coming from an IT background myself.
  • bellajensenbellajensen Posts: 0 Arc User
    edited November 2013
    oobtree wrote: »
    whatever dude.

    This one has the sexual frustration of a Ginger IT-Intern that has broken his Razor-mouse *Shrugs*
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited November 2013
    We're starting the whiteglove testing on the server. I'll update when we get closer to the end -- although I'll be in a meeting, so I'll ask LordGar to post here.
  • bellatorrexbellatorrex Posts: 169 Arc User
    edited November 2013
    ...Ah, I see the problem, he is malware. Better boot up that anitmalware executable and clear him out before he ruins your computer somehow!... That really tempts me to make a character now known as "Anti Virus" and it's something with the virus helmet on but wearing heroic outfit.
    ________________________________________
    Handle: @Kurobasa
  • markofthelexanmarkofthelexan Posts: 105 Arc User
    edited November 2013
    bellatorrex wrote: »
    Will it fix the issue that I can't get into my launcher now? It keeps trying to update but once it does it goes back to the auto update launcher and tries again, fails to connect, and will continue the process. Just wondering... I really don't want to re-install over probably at this point 4 gigabytes worth of data.

    if its on steam just verify the files and it usually fixes it for me. if that doesnt work then it isnt your end thats the issue cause ive noticed when it happens and i leave it for a while it suddenly works after a few hours. I blame the CO leprechauns.

    [SIGPIC][/SIGPIC]
  • morganaquilamorganaquila Posts: 8 Arc User
    edited November 2013
    And this is one of the reasons why IMO, yesterday should have been a rollback followed by a well-tested patch instead of a hurried quick-fix.
  • lordgarlordgar Posts: 267 Arc User
    edited November 2013
    Maintenance is complete! Thank you for your patience.
  • oobtreeoobtree Posts: 1,068 Arc User
    edited November 2013
    whatever. dude.
  • acgimblet72acgimblet72 Posts: 9 Arc User
    edited November 2013
    Anyone else having CONSTANT disconnects, as in every 30 seconds to a minute?

    Great job, guys.
  • jonsillsjonsills Posts: 6,318 Arc User
    edited November 2013
    acgimblet72 wrote: »
    Anyone else having CONSTANT disconnects, as in every 30 seconds to a minute?

    Great job, guys.
    Nope. Continuous play here. Maybe check your Internet connection? ISP issues can cause trouble...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • bellatorrexbellatorrex Posts: 169 Arc User
    edited November 2013
    Yeah... Got the patch this morning at around 6, it worked fine for about a hour or so... now I've have been getting nothing but SNR and D/C's almost as frequent if not just as much as yesterday and basically for like two weeks now. Do whatever you guys did for Bloodmoon, I had no issues then, because whatever you did now, I have them, and I have had them for 2 weeks, this is annoying.
    ________________________________________
    Handle: @Kurobasa
  • jonsillsjonsills Posts: 6,318 Arc User
    edited November 2013
    No DCs here, but the game seems to be running in stop-motion, even in instances (where I shouldn't experience any slowdown related to the number of players there). It's really annoying because I'm trying to level Sharknado through the Queen City arc, where it's sometimes necessary to get a particular angle for attacks, and Toybox through the Westside arc, where it's easy to inadvertently overshoot your target group and wind up aggroing too many Escaped Prisoners or Maniacs because you didn't know it was time to stop yet.
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited November 2013
    I spoke with LordGar about this, and it sounds like this is probably an ISP issue.
  • bellatorrexbellatorrex Posts: 169 Arc User
    edited November 2013
    Well I was wondering if it wasn't just Champions has a issue running with Windows 8, but then I know another person that uses Windows 8 (Backwards aka BloodBath) and they don't have issues from what I understand, so could very well be isp or something. I know my internet has been on the fritz for the past month give or take too, but, I wasn't having any real issues during blood moon, even when there was a zone full of people attacking takofanes and I was right there in the mess of things... Yeah things ran like you were hitting the pause button a lot but never once seen the dreaded red words, got d/c'd, or anything. So it seems something happened inbetween those times... When all else fails, blame it on your tech guy.
    ________________________________________
    Handle: @Kurobasa
  • slowecsl4pweslowecsl4pwe Posts: 221 Arc User
    edited November 2013
    Hi,

    I have been having issues as well since yesterday afternoon. I will be running a mission then I get a server disconnect. When I attempt to log in again I get an error The account server connection could not be started.

    I usually have to wait a few minutes after the disconnect to get it to let me back online. during this time I have checked and have no other internet issues. I have also completed a force verify to ensure my files are intact.

    Thanks
    _________________

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  • chaelkchaelk Posts: 7,732 Arc User
    edited November 2013
    I've been getting the stop motion effect too, only for the last couple of days.

    usually all I get is the server disconnect when trying to change zones and join alerts at the same time
    Stuffing up Freeform builds since Mid 2011
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  • jaxtondragoonjaxtondragoon Posts: 66 Arc User
    edited November 2013
    Good to know its not just me. I was attributing it to either lag on my end or a network glitch due to the power outage I had yesterday.
  • shadowzero66shadowzero66 Posts: 331 Arc User
    edited November 2013
    Any update on the LTS rewards and/or connection issues?
    Grind for the Grind God! Tokens for the Token Throne!
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