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Characters and all items bought from c-store gone.

magusshadowmoonmagusshadowmoon Posts: 13 Arc User
Ok just re-subbed my account to gold after about 6 months of being gone and all my characters and items i bought from the c-store are gone, my account is a blank slate. Tried submitting a ticket trough support but that seems broken. What am I to do :mad:
Post edited by magusshadowmoon on

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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited September 2013
    Log out, log in.
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  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited September 2013
    flyingfinn wrote: »
    Log out, log in.
    Tried that many times since re-subbing on friday.
  • kelplanktonkelplankton Posts: 128 Arc User
    edited September 2013
    I'm going to guess you signed in with a PWE account that didn't have your Cryptic account linked to it.

    Happens to a lot of folks.

    Support can help you out.
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  • chaelkchaelk Posts: 7,732 Arc User
    edited September 2013
    email(it's more effective, ticket system is constipated due to NW)

    customerservice@perfectworld.com

    subject feild: account linking needed.

    explain been away from CO for 6mths and nothing shows, could they check that your cryptic acct is linked and if not, link it.


    I had to do it with mine, since I had a PWE acct and a cryptic account before the merge.
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  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited September 2013
    I'm going to guess you signed in with a PWE account that didn't have your Cryptic account linked to it.

    Happens to a lot of folks.

    Support can help you out.

    Nope only have a PWE account, did not create said account until after the merge so no need for account linking. Made a ticket for all the good it will do :mad:
  • skcarkskcark Posts: 715 Arc User
    edited September 2013
    This might seem bizarre. but there have been multiple people in the past who also forget which account is which, and then log into the wrong one and think everything's changed, you have only made the one account, right?
  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited October 2013
    skcark wrote: »
    This might seem bizarre. but there have been multiple people in the past who also forget which account is which, and then log into the wrong one and think everything's changed, you have only made the one account, right?

    Yes I only have the one account. Makes no sense. Just notice my join date on my froum name is not right ether it is showing my re-subbed date what the hay.
  • nextnametakennextnametaken Posts: 2,212 Arc User
    edited October 2013
    You never posted in the forums with that account before.
  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited October 2013
    You never posted in the forums with that account before.

    Yes have a few times back when i played upto a few months ago. My gold status didnt run out until just this past April.
  • meedacthunistmeedacthunist Posts: 2,961 Arc User1
    edited October 2013
    Yes have a few times back when i played upto a few months ago. My gold status didnt run out until just this past April.

    Your join date with this account is September 2013.

    It's also how system sees your join date to PWE.

    You are logged in on wrong account.
  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited October 2013
    Your join date with this account is September 2013.

    It's also how system sees your join date to PWE.

    You are logged in on wrong account.

    Negative, this is my one and only account for cyrptic and or pwe. It lasped back in april and I just reactived it back to gold.
  • meedacthunistmeedacthunist Posts: 2,961 Arc User1
    edited October 2013
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    edited October 2013
    Negative, this is my one and only account for cyrptic and or pwe. It lasped back in april and I just reactived it back to gold.

    I just did a forum search for any activity under the account you are using .......nothing except for this thread. You have never posted using this account before.
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  • magusshadowmoonmagusshadowmoon Posts: 13 Arc User
    edited October 2013
    I just did a forum search for any activity under the account you are using .......nothing except for this thread. You have never posted using this account before.

    Nevermind Im stupid I figured it out it is using my sto account name just figured that out and now it will not let me get to my old CO account grrrr. thanks for all the input.
  • biffsmackwellbiffsmackwell Posts: 4,739 Arc User
    edited October 2013
    Nevermind Im stupid I figured it out it is using my sto account name just figured that out and now it will not let me get to my old CO account grrrr. thanks for all the input.

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    biffsig.jpg
  • skcarkskcark Posts: 715 Arc User
    edited October 2013
    Yes have a few times back when i played upto a few months ago. My gold status didnt run out until just this past April.

    Yeah, my join date is false too due to that account merging crap, been here since second anniversary, but i didn't merge till... August i think, whichever month my forum date shows... because PWE/Cryptic can't be bothered keeping accurate record etc.
  • extremedracheextremedrache Posts: 11 Arc User
    edited October 2013
    well i sent in a ticket i guess, and hoping something can get taken care of for the item i bought missing somehow.
    just try reasoning with me, cause i am very new at this game.
    what ever it was, i Probably could have also made a mistake of deleting the item or sold it without paying attention.
    i don't care if my account has to be taken back to the time before i lost it, just please help me get it back.
    i ain't aloud to buy anything else if i wanted to now cause of this.
    but if i could have that corrected somehow, then i can tell them and they will probably let me buy more things later.
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited October 2013
    You can't sell Cstore items to vendors. Even by a mistake.
    If you managed to delete it somehow, the blame is on you.
    Most likely it was a non permanent device.
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  • joybuzzerxjoybuzzerx Posts: 882 Arc User
    edited October 2013
    well i sent in a ticket i guess, and hoping something can get taken care of for the item i bought missing somehow.
    just try reasoning with me, cause i am very new at this game.
    what ever it was, i Probably could have also made a mistake of deleting the item or sold it without paying attention.
    i don't care if my account has to be taken back to the time before i lost it, just please help me get it back.
    i ain't aloud to buy anything else if i wanted to now cause of this.
    but if i could have that corrected somehow, then i can tell them and they will probably let me buy more things later.

    I always found calling them up worked better than submitting a ticket.
  • extremedracheextremedrache Posts: 11 Arc User
    edited October 2013
    flyingfinn wrote: »
    You can't sell Cstore items to vendors. Even by a mistake.
    If you managed to delete it somehow, the blame is on you.
    Most likely it was a non permanent device.

    if anything i could blame it on one of the people at my house that also uses my PC at times
    (guess i shouldn't no more If that was the case)
    and i know what i bought. it Was a permanet item (was suppose to be, because it Wasn't the 15 minute one.)
    or even the chances of that my mouse likes acting like i click on things at times even tho i don't.

    i am not finding why people think they need to defend against me on this kind of problem I'm having.
    if it happened to you, i bet you would feel the same way if something went wrong.
    (unless if your one of those kind of people that money is not a problem in life.) <_<

    and besides, it's not like the game has been made perfect you know.
    the game Does have it's glitches...
    (example in the video scenes on a prison quest i get escorted to the electric chair by the gaurds, and as the gaurds are bringing me there, the front gaurds fall to the ground and slide?)

    but i do thank you for letting me know it wasn't possible of selling it.
    so if it wasn't accidently sold, then what? (possibly glitched out of my items)
    the Defender would Not be pleased with such people that give the people unfairness when they speak truth.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited October 2013
    Definitely wait and see what Customer Support has to say, they may be able to help you.

    Also, to clear up questions of Join Date: Your forum account is created when you first visit a thread while logged in. It doesn't include anything from before the server migration, but you don't actually have to post to get the account. Hope that's helpful for reference. :smile:
  • extremedracheextremedrache Posts: 11 Arc User
    edited October 2013
    i thank you trailturtle, at least your not someone trying to make me sound like I'm crazy. :smile:
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    edited October 2013
    nvm......The message you have entered is too short. Please lengthen your message to at least 10 characters.
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  • extremedracheextremedrache Posts: 11 Arc User
    edited October 2013
    i am under the account name of "extremedrache"
    and the character i bought the item for was "Cyber Beast"
    if that is not what you are talking about, then you lost me. :(
  • biffsmackwellbiffsmackwell Posts: 4,739 Arc User
    edited October 2013
    and this..............



    Nobody made out you were crazy...we pointed out to you that you were not talking about the same account, despite your objections to the contrary...we were trying to help you(and did!).

    You're welcome:wink:

    I think that's a different guy.

    @extremedrache: Yes, bugs do exist in the game, and it is possible that your item did disappear, but some of us have been around this game for years, and I personally don't think I've ever seen someone's items disappear. It's usually that they misplaced it. So we're not trying to make you sound crazy, we're going through the usual suspects, trying to help you find your item.

    I've lost items in my inventory, and had to look really really hard to find them. Sometimes they're in my bags and for some reason I'm just not seeing the icon. Sometimes they're in my character's personal bank. You should look there (really really hard), and maybe also in your Guild Bank (you might also be able to check the Guild Bank transaction records to see if you did accidentally deposit it there). Also if you own a hideout, you have a separate bank space there. Lastly, if you have other characters, maybe you mailed the item to yourself and forgot?

    If the item did glitch out and disappear, I do hope Customer Service can help you.
    biffsig.jpg
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited October 2013
    if anything i could blame it on one of the people at my house that also uses my PC at times
    (guess i shouldn't no more If that was the case)
    and i know what i bought. it Was a permanet item (was suppose to be, because it Wasn't the 15 minute one.)
    or even the chances of that my mouse likes acting like i click on things at times even tho i don't.

    Yup, kidbrothers are pains in the butt.
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  • extremedracheextremedrache Posts: 11 Arc User
    edited October 2013
    i never made a bank account in the game, and have only my main storage. (never got a storage bag)
  • chaelkchaelk Posts: 7,732 Arc User
    edited October 2013
    i thank you trailturtle, at least your not someone trying to make me sound like I'm crazy. :smile:

    Thats ok, I found out in the first month whats Cryptics purchase limit was.

    I thought I was buying one thing at the c store(and had it highlighted) it was selling me character slots.

    Beat that one for blindly oblivious.

    also if you have other characters, check them, unless you were logged into that one when you purchased it, it may have gone to someone else.

    for example, if I am logged into felicity when I purchase it will go to her.
    If I purchase it while not logged in to the game, I can choose which character gets it(if I notice the small character name at the top left of the store)
    check your mail messages in game, in case you were posting it to that character.
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