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Not receiving monthly stipend

sekimensekimen Posts: 306 Arc User
edited August 2013 in Gameplay Bugs
Has anyone else been having trouble receiving their monthly ZEN stipend? I haven't received mine in quite a while, and I've had one friend so far confirm they haven't gotten one in two months.
Real Soviet Damage PRIMUS Page | Soviet Might Build | Artwork of my Characters | I wrote a book called "The Ring of Void"
Post edited by sekimen on

Comments

  • bwdaresbwdares Posts: 1,517 Arc User
    edited July 2013
    Yep. I have not received it the last two months myself.
    #Mechanon!(completed) #New Zones! #Foundry!
  • kallethenkallethen Posts: 1,576 Arc User
    edited July 2013
    sekimen wrote: »
    Has anyone else been having trouble receiving their monthly ZEN stipend? I haven't received mine in quite a while, and I've had one friend so far confirm they haven't gotten one in two months.

    Yes, back in April I didn't get mine on time. Sent in a support ticket, got a response to wait as there was an issue. By the end of the month I had my stipend. I also got an extra stipend.

    May's date came and went and I sent in a ticket, they replied that since I had gotten an extra stipend, they were skipping May's and I should get one in June.

    June's stipend was late. I sent an email in and they responded they were holding some stipends back because people had gotten extra stipends in April's snafu. I replied back with my ticket on May how it was explained I only had one extra stipend. I got my June stipend the next day.


    My advice: Submit a support ticket, via the website or the email.
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  • mrcentermrcenter Posts: 3 Arc User
    edited July 2013
    Thank you for the info. My Stipend has now skipped 2 months. :confused:
  • flamingbunnymanflamingbunnyman Posts: 2,035 Arc User
    edited July 2013
    May's date came and went and I sent in a ticket, they replied that since I had gotten an extra stipend, they were skipping May's and I should get one in June.

    June's stipend was late. I sent an email in and they responded they were holding some stipends back because people had gotten extra stipends in April's snafu. I replied back with my ticket on May how it was explained I only had one extra stipend. I got my June stipend the next day.

    Almost exactly what happened for me. With the first, I was told my next stipend would be June 10th. On the 11th I sent in a ticket because I didn't have it yet. A couple days later, I got the form letter about April's mix-up. On the 17th I got my stipend.
    This month, I got my stipend either late night on the 10th or early morning on the 11th, with no need for an email.

    My advice: Submit a support ticket, via the website or the email.

    This. 100% this.

    There are probably millions of accounts. They haven't got a magic tool that finds and fixes errors for them, so you need to let them know if something is wrong.
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  • theravenforcetheravenforce Posts: 7,138 Arc User
    edited July 2013
    In some instances you may be given a load of Zen for no apparent reason, for example in May I was given 1k Zen from Cryptic.

    Then I didn't get anything in June.

    Then my stipend came a day late this month.
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  • sekimensekimen Posts: 306 Arc User
    edited August 2013
    I opened a ticket on July 31 and still no response. Got one that said I was being forwarded to billing and that was more than 2 weeks ago.

    So basically missing my July and now my August stipend :/
    Real Soviet Damage PRIMUS Page | Soviet Might Build | Artwork of my Characters | I wrote a book called "The Ring of Void"
  • flamingbunnymanflamingbunnyman Posts: 2,035 Arc User
    edited August 2013
    My girlfriend upgraded to Gold for the first time ever last week (so there's no way she got an extra stipend ever before). Not only has she not received her stipend, but her credit card hasn't been charged yet. Her available credit has been reduced by the amount of the three month special that just ended, so there's a pending charge, but ad I said - it's over a week old, and not posted yet.

    Hopefully this isn't a recurrence of that last billing nightmare.
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  • bluhmanbluhman Posts: 2,410 Arc User
    edited August 2013
    My hypothesis is that the stipend might be based on actual playing consistency - if you play the game every day for a month, supposedly then you'll get your stipend on time, but if you take a break, then the stipend is skipped, or withheld to a later period until you've cumulatively played for up to a month's time.

    More likely is that the timing system's just ****ed, though.
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  • psychickittypsychickitty Posts: 253 Arc User
    edited August 2013
    I have not gotten any of the stippends for over 3 months for this game star trek or neverwinter go figure.

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  • sekimensekimen Posts: 306 Arc User
    edited August 2013
    I got one of the stipends today, which still leaves another 500Z missing. I have no idea whether they skipped a month or whether this was for the previous month.
    Real Soviet Damage PRIMUS Page | Soviet Might Build | Artwork of my Characters | I wrote a book called "The Ring of Void"
  • stalwart6790stalwart6790 Posts: 11 Arc User
    edited August 2013
    So it's not just me who's missed the stipend.

    I signed up for 3 months of gold time on July 4th. I got a stipend the week I signed up, but now It's been almost 3 weeks past due for my next stipend. Not that I care, I bought all the things I wanted from costumes anyway, but it would be nice to know that they care enough to keep up with a 5 dollar stipend.
  • kallethenkallethen Posts: 1,576 Arc User
    edited August 2013
    stalwart6790 wrote: »
    So it's not just me who's missed the stipend.

    I signed up for 3 months of gold time on July 4th. I got a stipend the week I signed up, but now It's been almost 3 weeks past due for my next stipend. Not that I care, I bought all the things I wanted from costumes anyway, but it would be nice to know that they care enough to keep up with a 5 dollar stipend.

    Read my post above, follow the advice. Contact support. I'm seriously considering making it my sig. I was having problems with Zen stipend delivery since April. Each time I had a problem, I contacted support and got a timely response and resolution.



    Also just want to note, my August stipend... was on time! \o/
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  • sekimensekimen Posts: 306 Arc User
    edited August 2013
    kallethen wrote: »
    Read my post above, follow the advice. Contact support. I'm seriously considering making it my sig. I was having problems with Zen stipend delivery since April. Each time I had a problem, I contacted support and got a timely response and resolution.

    Read my posts above. Contacting Support doesn't work for everyone, it seems.
    Real Soviet Damage PRIMUS Page | Soviet Might Build | Artwork of my Characters | I wrote a book called "The Ring of Void"
  • despairsrequiemdespairsrequiem Posts: 126 Arc User
    edited August 2013
    half of this summer I didn't get jack diddly Zen wise, but I noticed other things, like a free random character slot, or a retcon, Its not always zen it seems.
  • chaelkchaelk Posts: 7,732 Arc User
    edited August 2013
    emailing works better thasn ingame ticket.

    customersupport@perfectworld.com

    subject feild : acct stipend not arriving.

    some people got a double dose in may when they were trying to fix aprils. Those people would have got none in June. It even said in the news about this in april that anyone getting a double dose would not have any in the next month.

    I emailed and pointed out the thread in april to them. They fixed it.
    try the same method again
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