Disconnects, 7/11 [RESOLVED]

trailturtle · July 2013

We're seeing a number of player disconnects in Millennium City right now -- this was an issue earlier, but it lapsed, and now it seems to be back in full force. The dev team is looking into it right now.

theravenforce · July 2013

inb4properexplanation:

-Mentella's unadulterated rage at these new powers which lack Control has caused mass unconsciousness (lagging) and has made some players comatose (repeated disconnects) through sheer exposure to her psychic rage. We are working tirelessly to appease her with cups of peppermint herbal tea. We are even considering offering up Medusa to direct her rage at.

trailturtle · July 2013

I prefer to think of it as my devilish good looks making everyone swoon. :biggrin:

cybersoldier1981 · July 2013

Those freakin' things from the mission on PTS got into the real server.

Digitize Trailturtle. GO.

You get to use a tube sock filled with hot nickels. We're all counting on you.

rowan79 · July 2013

trailturtle wrote: »

I prefer to think of it as my devilish good looks making everyone swoon. :biggrin:

LOL, swoon, i love that word again now haha

meedacthunist · July 2013

Can we have at least one update without any unexpected difficulties?

drgmstr · July 2013

Was wondering why it takes about 5 minutes to load into the map just to get Server Not Responding after 5 seconds of being logged in.

lamina781 · July 2013

Every update makes a reason to have another update.Like a bad medications side affect, at some point it gets not worth it.

flyingfinn · July 2013

My glorious return has been ruined again, by disconnects!
And it happens in MC PH also....
So back to the NW apparently.

badpanda69 · July 2013

Oh well back to Neverwinter till they get it sorted. Shame was having some fun with a new toon. Good luck sorting it out chaps.

z0dii · July 2013

Hope this helps:

The last time this happened it was due to the MC not being able to make a clone area of the zone. We ended with transfer screens that looked like:

MC #1 99 people
MC #3 76 people
MC #4 0 people

That last one is a "ghost" town if that makes sense. If you toon tries to log into it, it's a slow load screen and almost instant disconnect.

despairsrequiem · July 2013

NOT JUST THAT but I was silenced for 24 hours apparently 2 hours ago... the thing was I wasn't playing till 5 minutes ago AT ALL like not even logged on, cause I was sleep from getting back from an appointment, Trailturtle since your clearly in this thread can you fix this?

flyingfinn · July 2013

That's not a bug. Thats the player controlled chat feature. Working as intended.

trailturtle · July 2013

This is getting escalated up the chain, we've got some higher-ups digging into this now.

flyingfinn · July 2013

We got Jack on the job???

despairsrequiem · July 2013

flyingfinn wrote: »

That's not a bug. Thats the player controlled chat feature. Working as intended.

so your stating you can be muted without even playing the game for a day while offline ? how is that a possible thing

despairsrequiem · July 2013

and not to double post but now I'm noticing EVERY TIME I log on it resets my silencing to 23 hours and 30 minutes

flyingfinn · July 2013

That's excatly what i'm saying.
People just put you in ignore. Nothing more, nothing less.

meedacthunist · July 2013

despairsrequiem wrote: »

so your stating you can be muted without even playing the game for a day while offline ? how is that a possible thing

You can put people on your ignore list when they are offline. Only thing you need is to know their handle.

flyingfinn · July 2013

Have you been selling stuff in Neverwinter Zone chat?
...

despairsrequiem · July 2013

despairsrequiem wrote: »

so your stating you can be muted without even playing the game for a day while offline ? how is that a possible thing

no, I don't associate myself with anything other than champions online... I'd write a ticket but my "sixth sense" tells me even though I dump a lot of cash into this game I won't receive customer service

fudgemonsta · July 2013

flyingfinn wrote: »

Have you been selling stuff in Neverwinter Zone chat?
...

Or on the Trade channel. Remember kids, you can hack items by linking through STO and CO games!

flyingfinn · July 2013

Well, they try to answer in 3-4 work days, so....

despairsrequiem · July 2013

please... I've filled tickets that haven't been answered in 3 weeks

flyingfinn · July 2013

The point was, you wont get no support answering/lifting your ban in that 24 hours. But back to the topic.

despairsrequiem · July 2013

look, I know my chances are low, but I'm not going to stop until I at least get trail turtles conformation that nothing can be done. I'm sick of this stupid chat system, and if anything were to make me stop playing this game that I really enjoy it would be said system. not being able to talk for 24 hours and being stuck at the same time for what is now an unknown time due it constantly restarting is beyond maddening...

gamehobo · July 2013

Click the undo button.

trailturtle · July 2013

Have you sent in a ticket to Customer Support? It's possible they'll get back to you over the course of the work day.

z0dii · July 2013

So uh... any recent update on what's going on or am I still safe camping in the VIP lounge?

theravenforce · July 2013

trailturtle wrote: »

Have you sent in a ticket to Customer Support? It's possible they'll get back to you over the course of the work day.

Believe it or not, but this does actually work. I have tried it myself when I was being harassed by another player and his SG. Within 10 hrs of filing the ticket I got a response.

theravenforce · July 2013

z0dii wrote: »

So uh... any recent update on what's going on or am I still safe camping in the VIP lounge?

SOCRATES is still being hacked by /<CONNECTIONLOST...so we are still not permitted to run around CO..

On the plus side this is the most thematic prelude to an event ever

despairsrequiem · July 2013

flyingfinn wrote: »

The point was, you wont get no support answering/lifting your ban in that 24 hours. But back to the topic.

#130711-000906

so theres nothing you can do about this one TT?

theravenforce · July 2013

gradii wrote: »

was it those clone guys? not going into detail here, since it would be against forum rules..

Oh haha, no, they were only messing around. That was ok. I am referring to another player and his SG

elenahall · July 2013

<WORKAROUND>

Posting this here from the other thread:

Millennium City instances (the main city) is currently bugged or corrupted. If you are there you will get disconnected. To avoid getting disconnects every few seconds do not zone into Millennium City, stay in Canada, Desert, Monster Island or any instanced zone you're currently in.

If you are already inside MC with your character or just coming out from an Alert going into MC, get to your Hideout as fast as possible and don't move around a lot. From there you can switch over to MC take a few steps and then switch back to your hideout. As long as you dont travel too far in MC or stay too long you should slowly, step by step get to the Jet or some other place to zone out of MC completely.

Thanks to Ophan for the hideout trick

z0dii · July 2013

gradii wrote: »

SOCRATES is still being hacked by /<CONNECTIONLOST...so we are still not permitted to run around CO..

On the plus side this is the most thematic prelude to an event ever

I think I laughed a little harder than I should have.

trailturtle · July 2013

We may have a fix in place. I'll update as we know more.

z0dii · July 2013

Thanks Trail Turtle.

Maybe we should upgrade the hamsters to a better wheel and offer better food for them >_>

trailturtle · July 2013

To resolve these disconnects, we've temporarily disabled all emotes -- using emotes was the cause of the zone crashes.

I know that the emotes are a fun part of Champions, so we're working to get them fixed and reactivated as soon as possible. I don't have a timeline on that, but it might be a few days or a week. It's unfortunate, but having the game be stable has to be our first priority.

Thanks everyone for your help identifying possible causes, I really appreciate it.

-TrailTurtle

flyingfinn · July 2013

Ok. Emotes..... So i guess we can thank the few people who have been crashing the game on purpose.
Thanks guys.

cybersoldier1981 · July 2013

trailturtle wrote: »

To resolve these disconnects, we've temporarily disabled all emotes -- using emotes was the cause of the zone crashes.

So basically you're saying we danced the game server to death?

That's pretty badass, actually.

flyingfinn · July 2013

You actually commited suicide and deathtwiched it to death.....

implin · July 2013

cybersoldier1981 wrote: »

So basically you're saying we danced the game server to death?

That's pretty badass, actually.

It wasn't everyone combined, it was one person who knew a stupid exploit. This is what I mean by there being many more exploits than throwing blades out there. People don't see it though so they don't really know anything of it.

gamehobo · July 2013

trailturtle wrote: »

To resolve these disconnects, we've temporarily disabled all emotes -- using emotes was the cause of the zone crashes.

I know that the emotes are a fun part of Champions, so we're working to get them fixed and reactivated as soon as possible. I don't have a timeline on that, but it might be a few days or a week. It's unfortunate, but having the game be stable has to be our first priority.

Thanks everyone for your help identifying possible causes, I really appreciate it.

-TrailTurtle

Yay for more content removal.

"Give a little take alot." - Cryptic

flyingfinn · July 2013

Now Cryptic, go dig your files and give that one guy a hearty handshake.

Whats next?
Travelpowers corrupting game servers?

drgmstr · July 2013

*uses clap emote* Thanks TT for letting us kno-

*server crash*

Damn it....

megaskullmon · July 2013

Hmm while you do this why not give us new emotes and give us sound for the old ones like the howl and so forth

flamingbunnyman · July 2013

drgmstr wrote: »

*uses clap emote* Thanks TT for letting us kno-

*server crash*

Damn it....

I think ;facepalm would be more appropriate.

somebob · July 2013

despairsrequiem wrote: »

NOT JUST THAT but I was silenced for 24 hours apparently 2 hours ago... the thing was I wasn't playing till 5 minutes ago AT ALL like not even logged on, cause I was sleep from getting back from an appointment, Trailturtle since your clearly in this thread can you fix this?

Don't say things like this - if this were the Neverwinter boards, this thread would get locked down immediately.

Yes, I'm serious.

CO and STO? Talk about it all you want. NW? Instant thread closure.

And good luck on finding the fixes, TT and crew.

z0dii · July 2013

How in the heck did they come up with the emotes being the reason its leading to disconnects?! I'm failing to see the logic behind this one honestly. Trail Turtle can get someone to explain this in laymans terms please? Bribe them with chocolate or ice cream or something... I want a real answer. (Not that I'll get it.)

Also is it just the /e Dance_likenooneiswatching or /e computerkneel style emotes or is it anything that is player typed with /e? I.e: /e Does what she wants. Which would then go into the Emote Channel.

Either way this won't really affect me because when I rp I use asterisks to emote out what my character is doing. I'm just worried about the people who use the /e function.

graulvrynneth · July 2013

Potentially related bug: clients aren't syncing emotes or other players' statuses with the server when they relog or enter a new area. Here's a reproducible bug:

1. User A and User B are sitting at a bar: /em sitchair
2. User B disconnects and reconnects.
3. User A is sitting on User A's end and the server's end, but User B sees User A to be standing.

The server does not reconcile this difference with User B, and it is possible that disagreements between the client and server as to a player's current state (standing, sitting, dancing, etc.) may be causing issues as the server and client continue to disagree as to what is going on. Sufficient numbers of disagreements may be causing network and sync errors to crop up, resulting in disconnects.

implin · July 2013

z0dii wrote: »

How in the heck did they come up with the emotes being the reason its leading to disconnects?! I'm failing to see the logic behind this one honestly. Trail Turtle can get someone to explain this in laymans terms please? Bribe them with chocolate or ice cream or something... I want a real answer. (Not that I'll get it.)

Apparently someone messaged TT about how the guy was doing it. I think TT is smarter than to give the exact exploit in details. That wouldn't be good. 0.o

Disconnects, 7/11 [RESOLVED]

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