Regular Game Server outages?

agentnx5 · July 2013

This is getting aggravating beyond belief. Until yesterday I almost NEVER got disconnected from the GameServer, now it happens all the time. Supposedly I'm not the only one this is happening to, so I want to inquire and see how widespread this actually is.

To be clear there's nothing wrong with my internet, it's ONLY Champions Online and it's randomly getting disconnected but occurs a few times an hour where as normally it NEVER happened. It has no correlation to what I'm doing in-game (it's done it when I'm standing still or changing instances or just in the middle of combat at the worst times).

So...

Anyone else getting these pesky disconnects when they never used to?

soru · July 2013

I have been getting them alot since last night. Sent a report to tech support but have not got a response to the issue as to why it is happening yet. Seems to be a random occurance every few months. Most likely due to new content coming out or maintenance. My opinion....since they are switching to new office might be a few glitches till they get settled in.

flyingfinn · July 2013

Since the servers don't travel with them, don't think thats the problem.
And who's switching offices? The urban legend Cryptic North?

soru · July 2013

Yeah Cryptic North is a new division of PW from my understanding. Only thing I can figure on the server dc's is them hopefully trying to weed out the bugs and doing maintenance in the background. At least thats what I'm crossing my fingers is the issue.lol

agentnx5 · July 2013

All I know is this started for me sometime yesterday and it's still going on. It makes playing the game very aggravating.

Theories as to why are going to be wide ranging, from moving servers, to a bad bandwidth connection on their end, to bad server hardware on their end, to people abusing/exploiting the Throwing Blades glitch flooding the server's inbound data stream (Denial of Service via spam), to it being tied to something they are doing with NWO or STO which had unforseen consequences for CO, etc etc...

As players we don't know the causes for server issues, we just know when they are happening. Thus far the only response I got from PWE's customer service is they tried to blame it on my internet, which judging from the fact Pandora kept playing just fine when I was in-game and getting disconnected I say is a load of BS / trying to pass-the-buck.

The point of me making this topic though was that I'm curious just how widespread this is or if there's any rhyme or reason to how & when people are getting disconnected.

purin1 · July 2013

It's been happening to me as well. It's at its worst at noon and ~7:30-midnight CST for me, which are the times I normally play at. The only "fix" I have for it is going to my hideout once it starts. If I'm in am area with any combat at all, it gives me the "Server is not Responding" message.

flamingbunnyman · July 2013

agentnx5 wrote: »

Thus far the only response I got from PWE's customer service is they tried to blame it on my internet, which judging from the fact Pandora kept playing just fine when I was in-game and getting disconnected I say is a load of BS / trying to pass-the-buck.

Considering I spent about 16 hours logged in yesterday, and over 6 hours logged in so far today, with exactly zero disconnects, I would say that the issue is most likely NOT with Cryptic.

It is possible for you to have a bad connection to one server and a perfect connection to a different one at the exact same time. In that case, the bad connection is most likely due to one of the routes that your signal passes through to get to that particular server, that the other server(s) don't need to use.

Unfortunately, if that's the case, there's not much that you can do from either end to fix the connection, if anything.

soru · July 2013

Well I have been playing this game off and on since OB. From what I have read over the years and have seen..... its a common problem. If you go back into the forum far enough you can tell when it started. As far as when it might gets fixed it varies. You might experiance the problem one month and then be fine for several. ( Like me >.< ) I have sent around 7 tech support emails over the years and they always ask first if its your pc ( their automated bot response ). I have gotten varied responses over the years but nothing definative. Normally I'm told its a bug in the system and they are working on it as best they can. Problem is I have seen ALOT of players leave and not come back due to high volume of dc's they got. Like entire SG's of over 50 or more down to a hand-full. Cryptic North is the new player on the board so I'm wishful in thinking they ( given the time ) will have things bug free soon. As far as how widespread it is...its pretty massive but just not talked about alot in-game. And...I'm going to quiet my ranting now .lol

agentnx5 · July 2013

But this is a new problem for me, not one I've had to deal with much before, at least not at this frequency. The occasional once a month kind of thing I can deal with, but I've been disconnected 5 times today already.

And to be clear, nothing has changed in the past week on my end. No new software installed. No hardware changes. No ISP changes of any kind. And it ONLY affect this game, not any other game.

Bottomline for now for me is that I doubt I'm going to be playing Champions anymore today, it's just not worth the aggravation.

soru · July 2013

This thread (( http://co-forum.perfectworld.com/showthread.php?t=229431 )) pretty much sums alot up. Believe me its not your system. I have around 6 mmo's installed atm that work fine. Heck I even got PMB to work flawlessly ( go figure ) and have issues with CO. Only thing I can say to try is launch the launcher ( do not sign in yet ) . Hit options on top right. Check force verify and then sign in. Let it check your files and download any patches it needs. Might keep you online longer. Let me know if it helps....

forutnefire · July 2013

When I've been able to get on the past few days, I've been getting them too.

chaelk · July 2013

it's been going on for the last week at least

people get dc'd at random times
then either get,
unable to authenticate
or unable to locate launcher.

usually you get a bunch of them together.

jaazaniah1 · July 2013

Interestingly today there were 5 of us in my home all playing CO at the same time. Were we all on the same server? 4 of us had no DC problems at all (and 2 of those were on older laptops). 1 player got DCed twice, and that was on my fairly new laptop. Not sure what to make of this. I personally have had any real problems for about a week now.

flamingbunnyman wrote: »

Considering I spent about 16 hours logged in yesterday, and over 6 hours logged in so far today, with exactly zero disconnects, I would say that the issue is most likely NOT with Cryptic.

It is possible for you to have a bad connection to one server and a perfect connection to a different one at the exact same time. In that case, the bad connection is most likely due to one of the routes that your signal passes through to get to that particular server, that the other server(s) don't need to use.

Unfortunately, if that's the case, there's not much that you can do from either end to fix the connection, if anything.

nepht · July 2013

Hope they get the servers sorted for the weekend :< ( thats the only days that I have the time to really play CO )

jennymachx · July 2013

You have to consider the possibility of a routing problem between your ISP and Cryptic's servers.

If one or more of the routing servers that your ISP uses to connect to the game server is facing so technical issues, then it can give you server rubberbanding lag or even random disconnects. This is actually a pretty common problem.

Troubleshooting steps involve disconnecting your PC from your internet router and connecting to your modem directly to determine that it's not a problem with your router. Refresh your IP and check if you're still getting DC'ed. If so then you need to open up command prompt and use the following commands:

ping www.crypticstudios.com
tracert www.crypticstudios.com

If you're getting "request timed out" error messages then it's a case of route problems. Copy and paste all of the messages to a notepad and send the txt file to your ISP. Also include details from the following command:

ipconfig /all

kiyoko4 · July 2013

To reply to the OP, yes I had problems too.

Before last weekend (July 6 & 7) I almost never disconnected. I had a lot of disconnections over the weekend, and very bad "rubber-banding". It got to the point where I started expecting disconnects.

Also, I had not played the Star Trek game for a very long time. In the past, I had no disconnections with it either. I logged onto it during the weekend for the ship sale. I disconnected very badly from it, every few minutes or so. When I was in, it had weird lag problems too. It was so bad I gave up at one point because it was too unstable to be playable.

So, yes, disconnections in Champions and unplayable in Star Trek.

Can't report on Monday the 8th because I was at work all day.

jennymachx · July 2013

kiyoko4 wrote: »

To reply to the OP, yes I had problems too.

Before last weekend (July 6 & 7) I almost never disconnected. I had a lot of disconnections over the weekend, and very bad "rubber-banding". It got to the point where I started expecting disconnects.

Also, I had not played the Star Trek game for a very long time. In the past, I had no disconnections with it either. I logged onto it during the weekend for the ship sale. I disconnected very badly from it, every few minutes or so. When I was in, it had weird lag problems too. It was so bad I gave up at one point because it was too unstable to be playable.

So, yes, disconnections in Champions and unplayable in Star Trek.

Can't report on Monday the 8th because I was at work all day.

You might want to try selecting the US or EU proxy from the launcher to see if it helps.

Or you could troubleshoot to see if it's a problem with your ISP, as described in my previous post.

atring · July 2013

It would probably go further if we post the IP/domain where we start dropping packets. I have a suspicion, but I haven't been having the problem, so I would need to see where it's being dropped.

If it's not happening on Cryptic's network, it might be an issue with a "top level" ISP that supplies them or the player. Do other games do this, too? Someone said NWO was doing it, too, but I mean non-Cryptic or -PWE games.

agentnx5 · July 2013

jennymachx wrote: »

You have to consider the possibility of a routing problem between your ISP and Cryptic's servers.

If one or more of the routing servers that your ISP uses to connect to the game server is facing so technical issues, then it can give you server rubberbanding lag or even random disconnects. This is actually a pretty common problem.

Troubleshooting steps involve disconnecting your PC from your internet router and connecting to your modem directly to determine that it's not a problem with your router. Refresh your IP and check if you're still getting DC'ed. If so then you need to open up command prompt and use the following commands:

ping www.crypticstudios.com
tracert www.crypticstudios.com

If you're getting "request timed out" error messages then it's a case of route problems. Copy and paste all of the messages to a notepad and send the txt file to your ISP. Also include details from the following command:

ipconfig /all

No, and let me list out some reasons:

1. Definitely NOT a problem with my end or even my ISP's connection to Cryptic's ISP. It's appears to be an issue on the last few hops of their server, that is unless those last few hops are setup specifically to not able to respond to ICMP commands (which can happen if they're trying to firewall against DDoS attacks).
(note that I put X's where my IP information would be)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\x5>tracert ww.crypticstudios.com

Tracing route to ww.crypticstudios.com [66.152.109.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    29 ms     9 ms    20 ms  XXX-XXX-XXX-XXX.dhcp.insightbb.com [XXX.XXX.XXX.XXX]
  3     9 ms     8 ms     8 ms  XXX-XXX-XXX-XXX.dhcp.insightbb.com [XXX.XXX.XXX.XXX]

  4    13 ms    15 ms    15 ms  tge0-14-0-0.lsvqkydb-ccr01.mwrtn.rr.com [65.29.2
5.176]
  5    21 ms    23 ms    23 ms  network-065-189-140-166.mwrtn.rr.com [65.189.140
.166]
  6    30 ms    31 ms    31 ms  ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
  7    30 ms    71 ms    39 ms  107.14.19.135
  8    60 ms    60 ms    58 ms  te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
  9    35 ms    58 ms    58 ms  te0-4-0-5.mpd22.dca01.atlas.cogentco.com [154.54
.41.253]
 10    51 ms    51 ms    52 ms  te0-0-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
.5.254]
 11    37 ms    52 ms    47 ms  te0-2-0-2.mpd21.jfk02.atlas.cogentco.com [66.28.
4.17]
 12    37 ms    36 ms    38 ms  te9-1.ccr01.jfk01.atlas.cogentco.com [154.54.1.1
73]
 13    39 ms    40 ms    40 ms  te7-2.ccr01.alb02.atlas.cogentco.com [154.54.42.
141]
 14    66 ms    66 ms    66 ms  38.104.52.10
 15    65 ms    66 ms    66 ms  vl107.es1b.alb1.tvc-ip.com [66.109.38.33]
 16    65 ms    66 ms    66 ms  ge-1-1.es1.alb9.tvc-ip.com [66.109.38.182]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\x5>

2. I said no hardware changes.

3. I said no ISP changes (not even my IP)

4. I said this is the first time I've had issues like this at anywhere close to this frequency of getting disconnected

5. There weren't any severe thunderstorms here where I live or where Cryptic is in California.

6. There was no solar flare during the time the disconnects were happening.

7. I'm not posting my IP config, but suffice to say all systems are normal over here.

Releasing and renewing my IP is a good idea though, I'll do that and see if there's any change.

jennymachx · July 2013

agentnx5 wrote: »
No, and let me list out some reasons:

1. Definitely NOT a problem with my end or even my ISP's connection to Cryptic's ISP. It's appears to be an issue on the last few hops of their server, that is unless those last few hops are setup specifically to not able to respond to ICMP commands (which can happen if they're trying to firewall against DDoS attacks).
(note that I put X's where my IP information would be)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\x5>tracert ww.crypticstudios.com

Tracing route to ww.crypticstudios.com [66.152.109.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    29 ms     9 ms    20 ms  XXX-XXX-XXX-XXX.dhcp.insightbb.com [XXX.XXX.XXX.XXX]
  3     9 ms     8 ms     8 ms  XXX-XXX-XXX-XXX.dhcp.insightbb.com [XXX.XXX.XXX.XXX]

  4    13 ms    15 ms    15 ms  tge0-14-0-0.lsvqkydb-ccr01.mwrtn.rr.com [65.29.2
5.176]
  5    21 ms    23 ms    23 ms  network-065-189-140-166.mwrtn.rr.com [65.189.140
.166]
  6    30 ms    31 ms    31 ms  ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
  7    30 ms    71 ms    39 ms  107.14.19.135
  8    60 ms    60 ms    58 ms  te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
  9    35 ms    58 ms    58 ms  te0-4-0-5.mpd22.dca01.atlas.cogentco.com [154.54
.41.253]
 10    51 ms    51 ms    52 ms  te0-0-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
.5.254]
 11    37 ms    52 ms    47 ms  te0-2-0-2.mpd21.jfk02.atlas.cogentco.com [66.28.
4.17]
 12    37 ms    36 ms    38 ms  te9-1.ccr01.jfk01.atlas.cogentco.com [154.54.1.1
73]
 13    39 ms    40 ms    40 ms  te7-2.ccr01.alb02.atlas.cogentco.com [154.54.42.
141]
 14    66 ms    66 ms    66 ms  38.104.52.10
 15    65 ms    66 ms    66 ms  vl107.es1b.alb1.tvc-ip.com [66.109.38.33]
 16    65 ms    66 ms    66 ms  ge-1-1.es1.alb9.tvc-ip.com [66.109.38.182]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\x5>
2. I said no hardware changes.

3. I said no ISP changes (not even my IP)

4. I said this is the first time I've had issues like this at anywhere close to this frequency of getting disconnected

5. There weren't any severe thunderstorms here where I live or where Cryptic is in California.

6. There was no solar flare during the time the disconnects were happening.

7. I'm not posting my IP config, but suffice to say all systems are normal over here.

Releasing and renewing my IP is a good idea though, I'll do that and see if there's any change.

Okay, to explain further:

In a case of where a routing issue is obvious, the blame isn't with the ISP. It also isn't with Cryptic. It doesn't look like it's a problem with your PC either. The fault lies in a routing server(s) that a third party company(s) uses to handle the routing or "server hops" when your ISP tries to access Cryptic's servers, and the third party company(s) is located in another country most of the time.

Your traceroute results are showing "request timed out" messages and this is an indication that there's a routing issue. Those routing server addresses that are supposed to be shown in place of the "request timed out" messages seem to be the cause. Packet loss is the result of that and that's why you're getting random disconnects in the game.

The next step in resolving this is to copy and paste your tracert results, your ping results and also your ipconfig /all results into a single txt file and then send it to your ISP technical support. Request for them to use another route to the www.crypticstudios.com domain. Giving your ISP your ipconfig data helps to tell them that it isn't an ethernet issue on your side.

I'm speaking from experience because I've faced a similar problem in the past and that's how I got things to be fixed. Also take note that Cryptic support has informed me during that time that cogentco.com has a history of problems (my ISP goes through Cogentco as well to access the game server) so if it's possible, tell your ISP not to go through them when rerouting.

You could try releasing and renewing your IP but I doubt it will help. It didn't for me when it happened to me.

While you're waiting for your ISP to resolve this, you could try either the US or EU proxy from the launcher settings to see if it improves things.

atring · July 2013

Your last good ping is in New York state. I'm fairly certain that's where the server farm is, where the game is physically hosted. "tvc-ip.com" belongs to Tech Valley Communications in Albany, which is likely the ISP, if not the colo. Most likely, the issue is in the server farm's equipment, but it's possible it's the ISP. Either way, when Trailturtle said engineers were "looking into it," it's entirely possible he wasn't referring to anyone actually on the Cryptic payroll. Doesn't mean Cryptic isn't responsible, but they may not be able to do anything directly.

jennymachx · July 2013

atring wrote: »

Your last good ping is in New York state. I'm fairly certain that's where the server farm is, where the game is physically hosted. "tvc-ip.com" belongs to Tech Valley Communications in Albany, which is likely the ISP, if not the colo. Most likely, the issue is in the server farm's equipment, but it's possible it's the ISP. Either way, when Trailturtle said engineers were "looking into it," it's entirely possible he wasn't referring to anyone actually on the Cryptic payroll. Doesn't mean Cryptic isn't responsible, but they may not be able to do anything directly.

If it's a problem with the server farm's equipment then it would be affecting a whole large group of players, most potentially everyone.

Once again, looking at the tracert results, it looks most certainly like there's a problem with a third party routing server that has nothing to do with the ISP or even Cryptic.

agentnx5 · July 2013

jennymachx wrote: »

Okay, to explain further:

In a case of where a routing issue is obvious, the blame isn't with the ISP. It also isn't with Cryptic. It doesn't look like it's a problem with your PC either. The fault lies in a routing server(s) that a third party company(s) uses to handle the routing or "server hops" when your ISP tries to access Cryptic's servers, and the third party company(s) is located in another country most of the time.

Your traceroute results are showing "request timed out" messages and this is an indication that there's a routing issue. Those routing server addresses that are supposed to be shown in place of the "request timed out" messages seem to be the cause. Packet loss is the result of that and that's why you're getting random disconnects in the game.

The next step in resolving this is to copy and paste your tracert results, your ping results and also your ipconfig /all results into a single txt file and then send it to your ISP technical support. Request for them to use another route to the www.crypticstudios.com domain. Giving your ISP your ipconfig data helps to tell them that it isn't an ethernet issue on your side.

I'm speaking from experience because I've faced a similar problem in the past and that's how I got things to be fixed. Also take note that Cryptic support has informed me during that time that cogentco.com has a history of problems (my ISP goes through Cogentco as well to access the game server) so if it's possible, tell your ISP not to go through them when rerouting.

You could try releasing and renewing your IP but I doubt it will help. It didn't for me when it happened to me.

While you're waiting for your ISP to resolve this, you could try either the US or EU proxy from the launcher settings to see if it improves things.

Say... that's good information!

+100 kudos for you

So... How do I tell Time-Warner Cable to do this re-routing stuff? What specifically do I need to avoid? ( And what are the odds they'll listen?

)

And yes, I know this link: http://www.timewarnercable.com/en/residential-home/support/contact-us.html . It's more what to say so I could get results and not just another automated response.

Also, I do blame Cryptic in part because THEY can choose the locations of the server farm(s) and who they are renting from. I've been a game server admin for CS, TF2, and most recently Minecraft for a the better part of a decade and I've experienced first hand differences between quality hosting and crappy hosting.

You know at first I thought it might be they broke a subscriber benefit of priority log in, and I was being booted. But Zones in Champions Online are rarely completely full these days.

atring · July 2013

jennymachx wrote: »

If it's a problem with the server farm's equipment then it would be affecting a whole large group of players, most potentially everyone.

Once again, looking at the tracert results, it looks most certainly like there's a problem with a third party routing server that has nothing to do with the ISP or even Cryptic.

Yeah, I saw your previous post after I made mine. Yes, it could still be on the "customer side." I'm running one, now. I get a different IP address for crypticstudios.com, though. The first octet is 209. The game should be operating at the IP level, so it shouldn't be as simple as a DNS issue.

I get some different hops, and it's fairly direct from Cogento to Cryptic.

Tracing route to www.crypticstudios.com [208.95.185.46]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 19 ms 11 ms 172.30.87.33
4 9 ms 9 ms 9 ms 172.30.23.53
5 21 ms 27 ms 20 ms 12.249.240.29
6 18 ms 15 ms 15 ms cr2.cgcil.ip.att.net [12.122.132.250]
7 22 ms 13 ms 14 ms cgcil02jt.ip.att.net [12.122.81.21]
8 50 ms 137 ms 81 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
9 47 ms 48 ms 52 ms be2006.mpd21.ord01.atlas.cogentco.com [154.54.5.
17]
10 75 ms 77 ms 92 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
11 82 ms 238 ms 203 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
12 76 ms 78 ms 89 ms 38.111.40.114
13 75 ms 75 ms 75 ms sto-store.crypticstudios.com [208.95.185.46]

Again, I'm not having the issue.

atring · July 2013

agentnx5 wrote: »

Also, I do blame Cryptic in part because THEY can choose the locations of the server farm(s) and who they are renting from. I've been a game server admin for CS, TF2, and most recently Minecraft for a the better part of a decade and I've experienced first hand differences between quality hosting and crappy hosting.

I don't know how productive this is. At a certain point, any routing must pass through one of a limited number of "nodes." The destination server has no control over that. Routing problems generally are best solved at the originating end.

agentnx5 · July 2013

*idea*

Cryptic studios could just be the website right? Not the game server or account server (and as I recall those are separate too, there's even a chat server which is shared between all 3 games)

atring wrote: »

I don't know how productive this is. At a certain point, any routing must pass through one of a limited number of "nodes." The destination server has no control over that. Routing problems generally are best solved at the originating end.

Hmm...

jennymachx · July 2013

agentnx5 wrote: »

*idea*

Cryptic studios could just be the website right? Not the game server or account server (and as I recall those are separate too, there's even a chat server which is shared between all 3 games)

I'm pretty sure that the crypticstudios.com domain applies to the servers too. For e.g., the patch server address that the launcher uses for patching is patchserver.crypticstudios.com.

agentnx5 wrote: »

So... How do I tell Time-Warner Cable to do this re-routing stuff? What specifically do I need to avoid? ( And what are the odds they'll listen? ).

Give them all the relevant info like I stated in the previous posts, tell them that you're facing packet losses and ask them if it's possible to fix the route. That's basically all you need to tell them.

ashensnow · July 2013

Thank you for the information Jenny. Not having any problems now but saving this for future reference.

agentnx5 · July 2013

ashensnow wrote: »

Thank you for the information Jenny. Not having any problems now but saving this for future reference.

Indeed, thanks JennyMachX

geebus55 · July 2013

How about not being able to log in at all? I'm not even getting the log in screen. Shows up on the tool bar but that's as far as it gets and this just started tonight, I played earlier today.

nextnametaken · July 2013

geebus55 wrote: »

How about not being able to log in at all? I'm not even getting the log in screen. Shows up on the tool bar but that's as far as it gets and this just started tonight, I played earlier today.

Check Task Manager.

Right Click Champions Online and maximize it.
Minimize if that doesn't work and maximize again.

That worked for me and someone else the other day.

decorumfriends · July 2013

It worked for me as well, about a week ago. Been working fine (the normal way) ever since.

gamakyte · July 2013

Im lucky if I get a ping of 350ms... eva.. If you see me bouncing about the place, suddenly getting owned by purple gang and refusing your dual or team up, this is why.

nepht · July 2013

gamakyte wrote: »

Im lucky if I get a ping of 350ms... eva.. If you see me bouncing about the place, suddenly getting owned by purple gang and refusing your dual or team up, this is why.

All this ping and lag is down to the server rodents declaring war on the Ren Cen dark grim wolf noobs.

The UN was going to come in and keep the peace but the French couldn't decide on what color of slacks would go with their turtle neck sweaters.

atring · July 2013

Well, if it's server rodents, you know what we need.

gamakyte · July 2013

Im 175 before I even leave my country, so Im sure its half my end that is the issue. I've read somewhere here that other aussie/NZ folk have the same issue. In SWTOR I get about 211 and thats with a dedicated server for the region. Oddly, at times the game is most playable. I can actually block incoming attacks on reflex rather than try predict the AI movements, my attacks do instant damage rather than hitting 20 times, waiting a few seconds to see what just happened. And at those times the game is lovely. When Im teleporting into the ground at light speed, it can be frustrating. But as stated Im pretty certain its not the fault of cryptic or rodents. "Aww how cute.... arg! it just burned out my eye!"

jennymachx · July 2013

Here's some further information that can help diagnose lag issues ingame.

Cryptic has a test tool to test certain ports that the game uses to see if your internet router is blocking them or not. Link here:

http://files.champions-online.com/nettest.exe

I don't have the support ticket with the info on what to look out for any more but the following should be pretty accurate:

Results for columns 1 and 3 for each port should not exceed 300 KB/sec.
Results for column 2 should not exceed 20 KB/sec.

If any of the results exceed those values, then the port(s) that are giving the problems need to be opened on your router via the port forwarding setting.

Hope this helps.

agentnx5 · July 2013

THIS PROBLEM HAS BEEN RESOLVED!

I no longer have this issue after this:

trailturtle wrote: »

To resolve these disconnects, we've temporarily disabled all emotes -- using emotes was the cause of the zone crashes.

I know that the emotes are a fun part of Champions, so we're working to get them fixed and reactivated as soon as possible. I don't have a timeline on that, but it might be a few days or a week. It's unfortunate, but having the game be stable has to be our first priority.

Thanks everyone for your help identifying possible causes, I really appreciate it.

-TrailTurtle

trailturtle wrote: »

To allay anyone's fears about this being a long-term issue, here's an email I got from LordGar last night:

"The build is now underway with fixes from both [name] and [name]. It will go to PTS in the morning."

We don't want to push anything before it's fully tested, and we don't want to put a fix on Live right before the weekend if we're not 100% confident -- but we are working to get this emote fix in as soon as possible. We know that this is an inconvenience, but if the alternative is crashing servers, we strongly believe this is the best possible option.

I fully, 100% support the highlighted green portion of the quote

Between a choice of not being able to play without being disconnected and having to use { } type tags in chat if I want to emote instead of /e ? Yeah, it's an inconvenience I can live with.

Bug fixes are ALWAYS my #1 priority. Sever stability > bells & whistles. That said they need to fix emotes, even sell new ones honestly, but it's not as much of a priority as actually being able to stay logged in and play without getting disconnected randomly, constantly, and often at terrible times to get disconnected (i.e. in combat or in a trade).

Regular Game Server outages?

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