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Forums > Home› Champions Online Discussion

The Final Insult

psycrospsycros Posts: 3 Arc User
edited June 2013 in Champions Online Discussion
Today I decided it was time to give CO another shot. I know half of the instances are full of bugs. I know the game is on life support. I know its not being given much attention and what little content HAS been added in the last two years essentially wrecked any semblance of balance. Still, its the only game of its kind that I've really enjoyed. I wanted to like CoH but the controls and UI were utterly broken. DCU has all the depth of a bird bath and less character customization than a Barbie doll despite its high production value. Yes, I could play CO for free but I'd rather have access to everything (well, "everything" amounting to what little golds have now vs silvers). So I go to reactivate my sub. And what do I keep getting? "Error updating subscription". All my info is 100% current, no question about it, but FF and IE both give me the same error. So I click on the handy "contact us" link in the account section. And I get this: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete." IE is even worse - it just sits and does nothing. Typical IE behavior, really.

So I guess that's it. Not only does PW/Cryptic no longer care about the game, they don't even care about its website - at least the part that handles subscriptions and support. I guess it really IS all about the cash store now. And to that I say, "up yours PW and Cryptic." You've blown it for the last time as far as this former player is concerned. :mad:
Post edited by psycros on

Comments

  • towershield#4714 towershield
    towershield#4714
         Posts: 1,208 Arc User
    edited June 2013
    I often have problems with the CO site while using Chrome as well as FF and IE. Six times out of ten I can load the pages with no issue but that non-responsive forty percent just boggles my mind. I always try going to odd sites I've never been to before when the CO site starts acting up and every single time those other ones load up completely AND do so faster than the CO site ever has.

    I half expect the GoDaddy message to pop up again when it gets really bad.
    ___________________________________________________________________________________________
  • narf#9213 narf
    narf#9213
         Posts: 108 Arc User
    edited June 2013
    Did you try again at a different time? Could be they were doing maintenance or some other temporary glitch.

    Or, did you just run straight here to be a drama llama?
  • thearkadythearkady Posts: 337 Arc User
    edited June 2013
    belwen wrote: »
    Or, did you just run straight here to be a drama llama?

    As they say, if you don't have anything constructive to say, do remain silent.

    Perfect World has some kind of major underlying issue with redirects, with users apparently suffering IP-based redirects. Yes, suffering. For example, the first time I click any link on here that has anythiung to do with logins, I will suffer a redirect to a de.perfectworld.eu domain, the fact that German CO pages under the .eu domain do not exist be damned.

    Don't bother trying to contact CS about it; as a "fix", they'll blame your browser even after they've acknowledge that there is, in fact, some underlying redirects issue.

    On the bright side, hitting browser back and re-clicking links normally circumvents redirects, unless of course you're trying to contact customer support.

    Apparently, the thing most likely to solve your problems is having a US IP address; if you do have one, it would suggest they finally managed to completely break whatever code is behind the insufferable redirect bullcrap to behave not just erratically, but completely randomly.
  • chaelkchaelk Posts: 7,732 Arc User
    edited June 2013
    i'VE NEVER GOT THAT LINK TO WORK
    email direct

    customerservice@perfectworld.com
    subject field

    subscription problem/accts payment
    Stuffing up Freeform builds since Mid 2011
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  • nephtnepht Posts: 6,883 Arc User
    edited June 2013
    Have you tried making sure you IE isnt on offline mode?
    nepht_siggy_v6_by_nepht-dbbz19n.jpg
    Nepht and Dr Deflecto on primus
    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • jonsillsjonsills Posts: 6,318 Arc User
    edited June 2013
    Have you tried turning it off and back on?

    Barring that, can I haz your stuffs?
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • skcarkskcark Posts: 715 Arc User
    edited June 2013
    thearkady wrote: »
    As they say, if you don't have anything constructive to say, do remain silent.

    Perfect World has some kind of major underlying issue with redirects, with users apparently suffering IP-based redirects. Yes, suffering. For example, the first time I click any link on here that has anythiung to do with logins, I will suffer a redirect to a de.perfectworld.eu domain, the fact that German CO pages under the .eu domain do not exist be damned.

    Don't bother trying to contact CS about it; as a "fix", they'll blame your browser even after they've acknowledge that there is, in fact, some underlying redirects issue.

    On the bright side, hitting browser back and re-clicking links normally circumvents redirects, unless of course you're trying to contact customer support.

    Apparently, the thing most likely to solve your problems is having a US IP address; if you do have one, it would suggest they finally managed to completely break whatever code is behind the insufferable redirect bullcrap to behave not just erratically, but completely randomly.

    That's what happened when my subcription mysteriously ended, i contact them about the issue, they say it's my card providers fault, not theirs, even when they were alrwaedy having similar issues.
  • kojirohellfirekojirohellfire Posts: 2,075 Arc User
    edited June 2013
    Yeah, try the email Chaelk posted. It goes directly to support. That's the only advice I can offer.
  • alexofspades#2085 alexofspades
    alexofspades#2085
         Posts: 287 Arc User
    edited June 2013
    jonsills wrote: »
    Have you tried turning it off and back on?

    Barring that, can I haz your stuffs?

    Adding nothing to the discussion AND begging for items? *clap clap clap*

    Pathetic.

    OP, wait a while and try again, the servers have been unstable as of lately. Maybe one of the new interns tripped on the server cables again. Nevertheless, chaelk posted that email - maybe you can send them an email, i'm pretty sure they'll help you out since its subscription issues and they'll help those top priority.

    That is, if you even feel like trying. Cant blame you if you CBA.
    ERgLqqC.png
  • flamingbunnymanflamingbunnyman Posts: 2,035 Arc User
    edited June 2013
    aurinkosi wrote: »
    Adding nothing to the discussion AND begging for items? *clap clap clap*

    Pathetic.

    Not getting the ages old tech support joke AND not getting the equally old MMO joke? *clap clap clap*

    Pathetic.
    _________________________________________________
    @flamingbunnyman in game. Formerly @Roderick in City of Heroes.
  • beldinbeldin Posts: 1,708 Arc User
    edited June 2013
    thearkady wrote: »
    Perfect World has some kind of major underlying issue with redirects, with users apparently suffering IP-based redirects. Yes, suffering. For example, the first time I click any link on here that has anythiung to do with logins, I will suffer a redirect to a de.perfectworld.eu domain, the fact that German CO pages under the .eu domain do not exist be damned.

    Yeah .. have the same problem. The link for "Home" shows me on mouseover
    http://co.perfectworld.com/

    but its redirected to
    http://co.de.perfectworld.eu/
    and that address doesn't exist

    Also the forum login has problem since a while. Long time i only needed to click on "my account" and was logged in and redirected to the last page. Now the first time i'm redirected to another login page, if i then click "my account" again im finally logged in but redirected to the dev-tracker.
    R607qMf.jpg
  • jorifice1jorifice1 Posts: 588 Arc User
    edited June 2013
    I know it ain't exactly a GOOD solution to your issues, but you may want to take a look at the game again in a few months to see if the new Dev. Team we just got is living up to their potential and getting the game polished and some of these d#&n bugs fixed at last.
    It COULD happen.
    'Wen considered the nature of time and understood that the universe is, instant by instant, recreated anew. Therefore, he understood, there is in truth no past, only a memory of the past. Blink your eyes, and the world you see next did not exist when you closed them. Therefore, he said, the only appropriate state of the mind is surprise. The only appropriate state of the heart is joy. The sky you see now, you have never seen before. The perfect moment is now. Be glad of it.' Terry Pratchet The Thief Of Time
  • jonsillsjonsills Posts: 6,318 Arc User
    edited June 2013
    There's nothing to "add to the discussion" but jokes, aurin. "I feel neglected by you, so I quit!" Where does a "discussion" go from there?

    Sorry about your sense of humor, though. Hope it gets better soon!
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited June 2013
    Psycros: You can also contact CS at customerservice@perfectworld.com.
  • chalupaoffurychalupaoffury Posts: 2,553 Arc User
    edited June 2013
    I have a friend this is also happening to, who's trying to help another friend out with their sub. Hey cryptic, y u no take our money? We never had this problem before the pwe integration. I funded like 10 accounts at once for almost a year, for random friends.
    In game, I am @EvilTaco. Happily killing purple gang members since May 2008.
    dbnzfo.png
    RIP Caine
  • redsymbolredsymbol Posts: 9 Arc User
    edited June 2013
    chalupaoffury wrote: »
    ...I funded like 10 accounts at once for almost a year, for random friends.

    ADD ME!


    joking...or maybe not
  • narf#9213 narf
    narf#9213
         Posts: 108 Arc User
    edited June 2013
    thearkady wrote: »
    As they say, if you don't have anything constructive to say, do remain silent.

    I did say something constructive, you just chose to quote the snark and leave it out so that you could put in some snark of your own. Snark breeds snark, I guess.

    But, you were right for calling me on that part of my post. It wasn't thoughtful or called for in this situation. My apologies to the OP.

    And as for you, thearkady, as for you . . .

    Thanks for the good information. :biggrin:
  • jennymachxjennymachx Posts: 3,000 Arc User
    edited June 2013
    jonsills wrote: »
    There's nothing to "add to the discussion" but jokes, aurin. "I feel neglected by you, so I quit!" Where does a "discussion" go from there?

    Sorry about your sense of humor, though. Hope it gets better soon!

    OP seems to have genuine browser problem. I've seen others provide constructive advice. You on the other hand decided to make fun of the OP at their expense so you can have your little ha-ha just because you have an intolerance issue for the slightest show of negativity.

    Nothing added to the discussion? I concur.
    My City of Heroes album of memories
  • beldinbeldin Posts: 1,708 Arc User
    edited June 2013
    jennymachx wrote: »
    OP seems to have genuine browser problem.

    Seems more like a problem of using the "wrong" language in our windows settings .. since the redirection to http://co.de.perfectworld.eu/ is clearly a function that detects German as Language and then redirects to the not existing German version of the page :rolleyes:
    R607qMf.jpg
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