test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Champions Online Discussion

CO doesn't exist

chaelkchaelk Posts: 7,732 Arc User
edited May 2013 in Champions Online Discussion
I put in a ticket about 2 heirloom items, i put in my hideout bank. Which promptly vanished. due to there being 2 identical ones in there. here is the response. See even the GMs think CO doesn't exist.

screenshot_2013-05-10-20-36-03_zps01f9c091.jpg
Stuffing up Freeform builds since Mid 2011
4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

Get the Forums Enhancement Extension!
Post edited by Unknown User on

Comments

  • squidheadjaxsquidheadjax Posts: 51 Arc User
    edited May 2013
    Well, that's pathetic. But not at all surprising.
    SQUIRREL!
  • theravenforcetheravenforce Posts: 7,148 Arc User
    edited May 2013
    chaelk wrote: »
    I put in a ticket about 2 heirloom items, i put in my hideout bank. Which promptly vanished. due to there being 2 identical ones in there. here is the response. See even the GMs think CO doesn't exist.

    screenshot_2013-05-10-20-36-03_zps01f9c091.jpg

    Well duh, of course we don't exist...we are merely a testing ground for NWO/STO..you really thing this Malvan event was for us? Pfft..I am sure you'll see "Space Rings" in STO or "Dragon Rings" in NWO soon...:tongue:
    __________________________
    My Characters on PRIMUS
    [#]WeNeedHeroicFashion - <Aura Suggestions> - <CO Wiki (WIP)> - <Crowd Control Discussion> - <Telepathy in Champions Online> - How to review The Force Power Set - Join the Champions Online: On Alert Discord!
    gner8zdh05u6.png

    I am @RavenForce in game
    __________________________
  • rokurocarisrokurocaris Posts: 1,074 Arc User
    edited May 2013
    My best guess is that no GM actually read that and the blechdepp (bot) sent you an auto-response. :rolleyes:
  • sekimensekimen Posts: 306 Arc User
    edited May 2013
    Very poor show.
    Real Soviet Damage PRIMUS Page | Soviet Might Build | Artwork of my Characters | I wrote a book called "The Ring of Void"
  • zahinderzahinder Posts: 2,382 Arc User
    edited May 2013
    My experience with Cryptic/PW customer service is that the first response or two will take a few weeks, and be absolutely useless. Even when you get a human response, they won't read your message and will close it out, saying 'update this ticket if this doesn't handle your problem.' Which you can't, actually, do once they close it. Which they apparently don't do.

    So you have to submit the same bug, again, and take pains to say 'I submitted this before, it wasn't answered properly, THE IMPORTANT THINGS ARE X Y Z'


    After 2-3 times and a month or two, you will get an appropriate answer, which will probably be 'bugger off.'


    Although once on STO I actually got a very nice response from PW customer service and they went out of their way to help me. About ... one in four times?
    Campaign: The Fenwick Cycle NWS-DKR9GB7KH

    Wicks and Things: NW-DI4FMZRR4 : The Fenwick merchant family has lost a caravan! Can you help?

    Beggar's Hollow: NW-DR6YG4J2L : Someone, or something, has stolen away many of the Fenwicks' children! Can you find out what happened to them?

    Into the Fen Wood: NW-DL89DRG7B : Enter the heart of the forest. Can you discover the secret of the Fen Wood?
  • chaelkchaelk Posts: 7,732 Arc User
    edited May 2013
    IF the ingame ticket doesnt work. I then email direct
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • jayleia1jayleia1 Posts: 63 Arc User
    edited May 2013
    Auto-response...but really, shouldn't their auto-response be to the correct game?
  • honestresearcherhonestresearcher Posts: 657 Arc User
    edited May 2013
    Lyrics to a song i really should ACTUALLY make at some point, brought to you by Snake.
    From the perspective as if i was a dev.

    -

    I'm a Cryptic dev and i don't care,
    I copy and paste from here to there,
    I'm a Cryptic dev and i don't care,
    Taking all your money cos you're buyin' all our wares.

    I spend all my time eatin a lot of McBurgers
    Forgettin' to copy from test to live servers.
    They say pets dont work and i dont care about CO,
    That don't matter cos im workin' on STO.

    Bug reports counting to 1.5 million,
    Not surprisin' they're leavin' and there's more and more Brazilian.
    Dun wanna go readin' them cos they give my head a splinter,
    I'll make a script that tells them go and play Neverwinter.

    Oooohhhh..

    I'm a Cryptic dev and i don't care,
    Spend 10 minutes and i've made a new lair,
    I'm a Cryptic dev and i don't care,
    Deleting all the content leaving no drops left that's rare.

    ---

    Still workin on it.
  • jennymachxjennymachx Posts: 3,000 Arc User
    edited May 2013
    You know that Cryptic's customer support is truly something awful when they can't even get the template of their automated-canned response right. It's a whole new level of bad.
    My City of Heroes album of memories
  • thegreendragoon1thegreendragoon1 Posts: 1,748 Arc User
    edited May 2013
    theravenforce wrote: »
    Well duh, of course we don't exist...we are merely a testing ground for NWO/STO..you really thing this Malvan event was for us? Pfft..I am sure you'll see "Space Rings" in STO or "Dragon Rings" in NWO soon...:tongue:

    Hate to say it, but STO has had "space rings" for years.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited May 2013
    Well, that's embarrassing. The CS team is pretty slammed with NW tickets right now, so a lot of tickets (especially for issues that require QA to look into it) are having to wait for a few extra days. Rather than keep people waiting without a response, I think CS is sending quick templated responses to make sure players know the tickets were received. Looks like someone used the wrong response. :/

    Sorry about that one, folks!
  • manwholaughsmanwholaughs Posts: 116 Arc User
    edited May 2013
    Awww look on the bright side, at least it didn't state "and thank you for playing Neverwinter"...
  • jayleia1jayleia1 Posts: 63 Arc User
    edited May 2013
    trailturtle wrote: »
    Well, that's embarrassing. The CS team is pretty slammed with NW tickets right now, so a lot of tickets (especially for issues that require QA to look into it) are having to wait for a few extra days. Rather than keep people waiting without a response, I think CS is sending quick templated responses to make sure players know the tickets were received. Looks like someone used the wrong response. :/

    Sorry about that one, folks!

    Mistakes happen. It's just that this mistake feels so appropriate, given the state of the game. The lesson isn't to not make the mistake, the lesson is to not get the state of the game to that point.

    But you can't do anything about the state of the game. And we have no access to anyone who can do anything.
  • cybersoldier1981cybersoldier1981 Posts: 2,501 Arc User
    edited May 2013
    trailturtle wrote: »
    Well, that's embarrassing. The CS team is pretty slammed with NW tickets right now, so a lot of tickets (especially for issues that require QA to look into it) are having to wait for a few extra days. Rather than keep people waiting without a response, I think CS is sending quick templated responses to make sure players know the tickets were received. Looks like someone used the wrong response. :/

    Sorry about that one, folks!

    Trailturtle, I love you to death and we've long established that you are welcome to come over to my house and poop with the door open.

    But, this is going to sound harsh.

    I don't want to see you apologize for any more of these things.

    You aren't making these errors. And as much as I know that this is your job, you are limited to 'apologizing'. Not your fault, but I think if anyone needs to come and address the plethora of concerns, it's the people who have the ability to DO SOMETHING about those concerns.

    Have those costume problems been reported up, by the way? I made a thread that is updated on the first post for the ease of reading.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited May 2013
    cybersoldier1981 wrote: »
    Have those costume problems been reported up, by the way? I made a thread that is updated on the first post for the ease of reading.

    Yeup. The day the thread appeared, I passed it all up to LordGar.
  • cybersoldier1981cybersoldier1981 Posts: 2,501 Arc User
    edited May 2013
    trailturtle wrote: »
    Yeup. The day the thread appeared, I passed it all up to LordGar.
    Fantastic. I am assuming they're intending to get to fixing them soon?
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited May 2013
    cybersoldier1981 wrote: »
    Fantastic. I am assuming they're intending to get to fixing them soon?

    I've got no timeline, I'm afraid. It'll almost certainly be after the final part of the Forum Malvanum.
  • cybersoldier1981cybersoldier1981 Posts: 2,501 Arc User
    edited May 2013
    trailturtle wrote: »
    I've got no timeline, I'm afraid. It'll almost certainly be after the final part of the Forum Malvanum.
    Oh, well... I mean.... with every patch, a little improvement could be made, right? Are we that bare bones?
  • zahinderzahinder Posts: 2,382 Arc User
    edited May 2013
    You know what the answer is, don't taunt the poor rep. ;)
    Campaign: The Fenwick Cycle NWS-DKR9GB7KH

    Wicks and Things: NW-DI4FMZRR4 : The Fenwick merchant family has lost a caravan! Can you help?

    Beggar's Hollow: NW-DR6YG4J2L : Someone, or something, has stolen away many of the Fenwicks' children! Can you find out what happened to them?

    Into the Fen Wood: NW-DL89DRG7B : Enter the heart of the forest. Can you discover the secret of the Fen Wood?
  • sistersiliconsistersilicon Posts: 1,687 Arc User
    edited May 2013
    cybersoldier1981 wrote: »
    Oh, well... I mean.... with every patch, a little improvement could be made, right? Are we that bare bones?

    Cryptic probably overlapped the Neverwinter launch with Forum Malvanum this way to ensure that developers weren't yo-yo'd to CO and back to NW in the event of some indescribable awful in NW's launch window. This schedule allows a more orderly transition back to CO as Malvanum runs its course, then BAM! $#?^ gets done in CO and we're set back to rights.

    Ain't that right, Jack?

    /shoves Dan Stahl in the janitor's closet
    Choose your enemies carefully, because they will define you / Make them interesting, because in some ways they will mind you
    They're not there in the beginning, but when your story ends / Gonna last with you longer than your friends
  • kojirohellfirekojirohellfire Posts: 2,075 Arc User
    edited May 2013
    Wow, that's just inexcusable.
  • wraithshadow13wraithshadow13 Posts: 531 Arc User
    edited May 2013
    Speaking of the New MAlvanium event, weren't we supposed to get a new one yesterday?
  • ariesmajorariesmajor Posts: 394 Arc User
    edited May 2013
    In game tickets don't work...you have to send a ticket in through PWE's main site...
  • chaelkchaelk Posts: 7,732 Arc User
    edited May 2013
    IT's ok Trailturtle, I just got the response email and sent him the screenshot, telling him he was obviously having too many tickets to deal wtih.
    Along with clarifyin g the problem.

    Anyone else had problems wtih putting duplicat nemesis items in your bank?

    I had the nemesis boots and the hood in my bag . I tried transferring them to my hideout bank next to the other pair of them I had. They just vanished.
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • nephtnepht Posts: 6,883 Arc User
    edited May 2013
    The ticket system is that bad across all three games.
    nepht_siggy_v6_by_nepht-dbbz19n.jpg
    Nepht and Dr Deflecto on primus
    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • roughbearmattachroughbearmattach Posts: 4,784 Arc User
    edited May 2013
    The second outage on Saturday validates this thread, though, doesn't it.

    STO and NWO get their servers up and running fairly quickly, but CO simply gets a "server maintenance" message.

    Likewise, STO and NWO forums got Dev/Admin posts, and CO forum got nothing.

    Does CO exist?
    ___________________________________________________________

    Whoever you are, be that person one hundred percent. Don't compromise on your identity.
  • theravenforcetheravenforce Posts: 7,148 Arc User
    edited May 2013
    wraithshadow13 wrote: »
    Speaking of the New MAlvanium event, weren't we supposed to get a new one yesterday?

    We have been getting a steady supply of events..in the form of Server Disconnections :wink:

    We were warned of The Supreme Imperators FOOM! attack namely AoMSD (Area of Mass Server Disconnection) but no one took it seriously..now look...we should all remember to BLOCK in the future...:rolleyes:
    __________________________
    My Characters on PRIMUS
    [#]WeNeedHeroicFashion - <Aura Suggestions> - <CO Wiki (WIP)> - <Crowd Control Discussion> - <Telepathy in Champions Online> - How to review The Force Power Set - Join the Champions Online: On Alert Discord!
    gner8zdh05u6.png

    I am @RavenForce in game
    __________________________
  • crypticbuxomcrypticbuxom Posts: 4,629 Arc User
    edited May 2013
    Should anyone be surprised that NWO and STO gets put up fast and at the same time while CO gets done eventually? Even though they are all on the same server and equally share the same problems.
Sign In or Register to comment.