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Info on Recent Server Issues
gnostromo
Posts: 27 Arc User
Okay, seems STO players have been having the exact same problems recently. This is not just a problem with CO. But it also isn't necessarily a problem with Cryptic, at all.
It seems the culprit is Cogent, widely known for having really uneven (ie, crappy) service from one region to the next. This actually explains a lot. After examining various traceroutes and comparing them with what others from the DFW area are experiencing, the specific hop we are having trouble with is te9-4.ccr01.dfw03.atlas.cogentco.com, which is my first hop into cogent from TWC.
Not everyone who has the problem lives in DFW, of course. Or even in North America. What we all do have in common, however, is that everyone has to go through cogent to reach Cryptics' game servers.
The only thing you can really do is run a traceroute app (one that allows you to poll all hops continuously at a HIGH rate), identify the high latecy/high packetloss hop, and then call your ISP with the details. Someone over on the STO forums posted a really good bit of advice, which I'll repost here:
"draco0167 says:
To anyone else that calls in and is told to contact Cogent Co or Cryptic please know this... (And say this, in a very blunt way to the agent you're speaking with.) You are a customer of TWC. You are not a customer of Cogent Co. Cryptic is not responsible for your internet connection. You are calling the person that you pay for internet to fix an issue with your internet connection. It is their job to then report that connection issue to Cogent Co, or whomever else, if the issue is on a server that they are using from a third party vendor that you are being routed through. It is not your job to call Cogent Co, nor will Cogent Co talk to you about the issue because you are not their customer."
I won't bother actually posting the results of my traceroutes unless someone on here reaaally wants me to. Because I'm lazy :P But polling the bad hop returned a 220+ ping and 1-3% packetloss - consistenty - whenever problems ingame popped up. The only thing you can blame Cryptic for is going with a provider who has a rep for terribly inconsistent service.
So...there you have it. All you can really do is start calling, and hope that someone at your ISP is willing to actually do their job and badger someone else at Cogent into doing theirs. Good luck.
It seems the culprit is Cogent, widely known for having really uneven (ie, crappy) service from one region to the next. This actually explains a lot. After examining various traceroutes and comparing them with what others from the DFW area are experiencing, the specific hop we are having trouble with is te9-4.ccr01.dfw03.atlas.cogentco.com, which is my first hop into cogent from TWC.
Not everyone who has the problem lives in DFW, of course. Or even in North America. What we all do have in common, however, is that everyone has to go through cogent to reach Cryptics' game servers.
The only thing you can really do is run a traceroute app (one that allows you to poll all hops continuously at a HIGH rate), identify the high latecy/high packetloss hop, and then call your ISP with the details. Someone over on the STO forums posted a really good bit of advice, which I'll repost here:
"draco0167 says:
To anyone else that calls in and is told to contact Cogent Co or Cryptic please know this... (And say this, in a very blunt way to the agent you're speaking with.) You are a customer of TWC. You are not a customer of Cogent Co. Cryptic is not responsible for your internet connection. You are calling the person that you pay for internet to fix an issue with your internet connection. It is their job to then report that connection issue to Cogent Co, or whomever else, if the issue is on a server that they are using from a third party vendor that you are being routed through. It is not your job to call Cogent Co, nor will Cogent Co talk to you about the issue because you are not their customer."
I won't bother actually posting the results of my traceroutes unless someone on here reaaally wants me to. Because I'm lazy :P But polling the bad hop returned a 220+ ping and 1-3% packetloss - consistenty - whenever problems ingame popped up. The only thing you can blame Cryptic for is going with a provider who has a rep for terribly inconsistent service.
So...there you have it. All you can really do is start calling, and hope that someone at your ISP is willing to actually do their job and badger someone else at Cogent into doing theirs. Good luck.
Post edited by gnostromo on
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Comments
http://techsupport.perfectworld.com/showthread.php?t=4181
Don't just post here. Post anywhere on Perfect World that seems appropriate. Let them know we aren't happy about these connectivity problems, and if they can't pressure Cogent into providing reliable service to them, then PWE/Cryptic needs to find a different provider.
Good Job hitting it right on the head, I hope they decide to fix it, but yet again I'm going to play the skeptical bad-guy here and say we aren't worth their time.
I mean, I really want them to look into it and fix the problem, but knowing their track record for fixing things that are broke I won't hold my breath. I mean just look at how buggy and broken so many aspects of the game is.
I pretty much just see myself getting no support until my 3 Months are up and just unsubbing.
I don't want to, but they will likely force me to, as will they you.
EDIT: Forgot to add that I did a tracert and it is indeed a Cogent hop that breaks it.
It's been a problem before, but it's been a while. I thought maybe they had finally gotten their act together...
Guess not...
M-O-O-N, that spells @Rhyatt
Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.
Laws yes!
Thank you for getting to the bottom of the issue. You got a response from someone that may or may not be official (?) over on the PerfectWorld thread.
I'm curious to try again this evening, though my hopes are not soaring.
"Without data, you're just another person with an opinion." -- W. Edwards Deming
I owe you an apology yes, but I'm not the type of person to apologize. I am the kind of person who is shown to be wrong and deals with that consequence without seeking the retribution of others.
Please try to understand that.
Cogent is not likely to ever get their act together. "Bare minimum" is basically their corporate strategy.
They'll get their act together if Perfect World threatens to take all that juicy activity away from them by switching to a different ISP hub.
Ditto, I'm in the Ft Hood/killeen area and experiencing the same.
Same here. It's not Cogent. My route doesn't even touch it.
Your problem is not my problem.
You two are having the constant Disconnect issue, and my issue is a different one, I now understand that.
I have a network lag issue, not Disconnecting.
Even if I set all my graphics settings on super low and turn on half resolution, I.E. Playstation 1 mode, I have terrible lag and FPS due to poor network connection and lost packets.
And it is Cogent.