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Forums > Home› Champions Online Discussion

Anyone else locked out of the game? Thanks, Account Guard!

roughbearmattachroughbearmattach Posts: 4,784 Arc User
edited July 2012 in Champions Online Discussion
So, account guard is active. No emails were sent to me with a code.
Now I can't play.

I filed a cutserv ticket with PWE--no reply until next Tuesday or Wednesday.

Anyone else in this boat?
___________________________________________________________

Whoever you are, be that person one hundred percent. Don't compromise on your identity.
Post edited by roughbearmattach on

Comments

  • solardynamosolardynamo Posts: 139 Arc User
    edited July 2012
    One of the community managers posted this you know...
    Account guard is up now. If anyone's experiencing any issues with it, could you post here or shoot me a PM? Please be as specific as possible if you've got an issue, details are always helpful.

    You could just try that.
    http://co-forum.perfectworld.com/showpost.php?p=2134141&postcount=19

    Personally it worked perfectly for me.
    inS6EEjxY0bBVXuqyVWD1NidpgxpduJXW5_YMzhL0zc?size=1280x960&size_mode=2
  • beldinbeldin Posts: 1,708 Arc User
    edited July 2012
    Maybe just a look in you Spam-folder could help.
    R607qMf.jpg
  • roughbearmattachroughbearmattach Posts: 4,784 Arc User
    edited July 2012
    I read some posts about people and spam, though thanks for the advice.

    I checked my email account.
    I made sure my email was working.
    I checked my secondary email, just in case I screwed up somehow.
    I checked the spam folders.
    I tried logging in on a different computer.
    None of that worked.

    Instead, this worked:

    1. I created another email address
    2. Changed my account to reflect a new email address
    3. Tried logging in again

    Then an email was sent to the new email address.

    I can't believe I'm the only one who got locked out like this.
    Most people never visit the forums.
    ___________________________________________________________

    Whoever you are, be that person one hundred percent. Don't compromise on your identity.
  • agentnx5agentnx5 Posts: 1,999 Arc User
    edited July 2012
    You're probably not the only person who has gotten locked out, but I'd imagine most of those people are going to be the one that don't play often, only playing on occasion. Or students that were gone most of the summer break and come back in the fall. So you'll probably see more in the future and yes, there's not that many that use the forums.

    Then again, why it exists is important. There was a breach of security announced awhile ago that angered a lot of customers, if you recall. So having this system is something that should have been done a loooong time ago. Meh, retrospect is nice, but what matters is going forward.

    To that end, I would STRONG advise Perfect World to streamline logging in/out and make sure this new security system is easy to use and makes use of the "security questions" feature many sites use.

    People do forget their keys occasionally, and it would be very wise to make sure there is a backup in case that happens, for everybody. Without having to try to contact customer service (and never get a productive response).
    Do you have several level 40s?
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  • chaelkchaelk Posts: 7,732 Arc User
    edited July 2012
    to turn it off, log in here

    https://secure.crypticstudios.com/champions/menu

    and disable it. I just did. my Norton is set to wipe cookies
    Stuffing up Freeform builds since Mid 2011
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  • roughbearmattachroughbearmattach Posts: 4,784 Arc User
    edited July 2012
    That link also send a confirmation email . . . which is the problem I was having.

    I do understand the layer of security Account Guard provides. It was still pretty crappy to have to do a workaround to get it to work for me.
    ___________________________________________________________

    Whoever you are, be that person one hundred percent. Don't compromise on your identity.
  • texastitan2001texastitan2001 Posts: 3 Arc User
    edited July 2012
    Not only am I locked out of the game, but I can't even log into the account guard thing.
  • jonsillsjonsills Posts: 6,318 Arc User
    edited July 2012
    You know, there's a thread up there in the Super News Network that Trailturtle started so you could report these sorts of problems. But since y'all posted here and not where he was looking, he came to the conclusion that all was well.

    Maybe a bit more time reading different subforums might help...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • nephtnepht Posts: 6,883 Arc User
    edited July 2012
    texastitan2001 wrote: »
    Not only am I locked out of the game, but I can't even log into the account guard thing.

    Lifers are getting blocked now this account guard really does chucked in the bin.
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    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • chaelkchaelk Posts: 7,732 Arc User
    edited July 2012
    ack brain dead...I disabled it, as soon as I found out where. Which was the same time I found out where I could check my subscription.
    Stuffing up Freeform builds since Mid 2011
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