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Expanding Account Guard - July 5th
trailturtle
Posts: 5,496 Perfect World Employee
Greetings Champions!
At Cryptic Studios, we take the security of your account very seriously. To further advance our security measures, we are happy to announce that we are rolling out a new security feature to be included in all Cryptic Studios games. Account Guard is a new feature which is intended to help secure your Star Trek Online and/or Champions Online account from those who may try to maliciously access it. You've already seen the first part of this new feature when we rolled it out for the Champions Online and Star Trek Online billing portals.
This feature will be enabled on Live and Holodeck this Thursday, July 5th, and we'll be watching the forums closely for your feedback regarding this feature. Once this feature is rolled out, you will need to authorize your computer to access the Champions Online and Star Trek Online Games using your account information - you will be prompted to do this when you log into the game.
We've provided a FAQ to answer some of the questions we know you'll have regarding this feature - please note that we've recently updated it to answer some of the questions that have come up recently, so we hope you'll take another look if you've read it in the past.
Thanks,
The Cryptic Studios Team
At Cryptic Studios, we take the security of your account very seriously. To further advance our security measures, we are happy to announce that we are rolling out a new security feature to be included in all Cryptic Studios games. Account Guard is a new feature which is intended to help secure your Star Trek Online and/or Champions Online account from those who may try to maliciously access it. You've already seen the first part of this new feature when we rolled it out for the Champions Online and Star Trek Online billing portals.
This feature will be enabled on Live and Holodeck this Thursday, July 5th, and we'll be watching the forums closely for your feedback regarding this feature. Once this feature is rolled out, you will need to authorize your computer to access the Champions Online and Star Trek Online Games using your account information - you will be prompted to do this when you log into the game.
We've provided a FAQ to answer some of the questions we know you'll have regarding this feature - please note that we've recently updated it to answer some of the questions that have come up recently, so we hope you'll take another look if you've read it in the past.
Thanks,
The Cryptic Studios Team
Post edited by Unknown User on
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Wrong .. we already have it in the client. I just needed to give in a new code after i merged
my accounts, and i did it a while ago already on the PTS.
I think the announcement is wrong and what they do now is for the billing portal.
i have not registered with an email to perfect world...i used my Facebook to do it.....
And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
this means i will not be able to log into CO anymore because i have an unresolved technical issue regarding account guard. Earlier this week i tried to use manage subscriptions in my account and a mail containing a confimation-code would have been sent to my email. I check email and nothing. Two days later i still have no email. After that i sent an error report regarding this through the ingame system. Result: ticket is made and the very next day the ticket has been closed and removed WITHOUT ANY ANSWER.
So now the ticket is gone, i am still having the same issue (being that i dont get the confirmation-code email) and you decide to expand this nice system so that it is needed to log in the game. I would laugh very loud if i was not almost crying right now
Subscribed For: 0 Day
Subscription Status:Inactive
Even Lifetime one.
So i guess some might think there is a problem. But maybe we get some info about it. Like in the next 2 weeks.
...
And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
I think that the Website at the moment simly can't access the Database, and in that case
they simply show that as default values.
Formerly known as "@BlackMethos".
But someone at PWE already had that handle, dammit!!!
Edit: Er, my mistake - not the User CP page any more, but rather the "My Account" link at the very top of the page.
- David Brin, "Those Eyes"
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I've filed a ticket.. hopefully it's cleared up soon. I want to play!
(yes.. checked SPAM folder, etc.)
I stand corrected I had it set on the wrong email (forgot i did that a year or two ago) I have no changed it to my proper email X.x So that was my issue like someone mentioned earlyer. And to change your email you have to confirm a verification in the old email. So there ya go. I got my number now and can log in again so yay and all that lol.
Website under My Account does not allow me to change my email. Attempted 3 times and saved changes each time, and after each time it just keeps showing my old email.
FAQ states I should go to My Account and click 'Create/Manage Subscriptions' - which does not appear under any options on my screen under My Account.
Cannot log into game, cannot change email, cannot 'fix' on the website because the listed option doesnt appear.
Sent in a ticket - but it says 3-4 days to get a reply.
Step 1: say you wanna change it
Step 2: Go to the old email after in putting the new one and click the link on its verification email
Step 3: your done.
Yeah...because the reason I posted is I am too stupid to think of logging into my old email.
My old email was a hotmail that the local ISP converted to after they gave up having their own email, a hotmail that got totally nuked recently when they had all the hacking issues. And sending a support ticket to microsoft did exactly zero. So it is gone, not accessible, lost everything.
But thanks for the 'solution'.
Yeah i did but no worries, i sent an email to the customer service (still have a mail of them regarding an other inquiry i did a while back) and issue was very quickly solved at least for the log in issue. I still cannot change my email to my current one cuz that mail never arrives nor at new nor at old.
So good work customer service, you all get a huggle and a cookie :biggrin:
I ended up creating a new email, then changing the email associated with the account.
Then I logged in, got the code sent to the new email.
Sheesh!
Whoever you are, be that person one hundred percent. Don't compromise on your identity.
And Mali, I'll pass that cookie on to CS.
i entered first and it dint take
so i went back to e-mail annd grabbed next on list it worked first try 15 minutes no problems
When all else fails we call Sqeek
ムーン チーズの名においてあなたを罰するでしょう
https://secure.crypticstudios.com/champions/menu.
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Hey I can hope, right?
@Quincy-St-Moth's PRIMUS page
[SIGPIC][/SIGPIC]
Since I posted about not being able to play or make changes, and after that post it was posted 'Well everything looks good now' - without commenting on my post - so I guess I wont be playing CO for quite some time.
**tried once more to see if maybe it might work finally. Now I get a message that my new email has already been registered...and so I am unable to even re-attempt to change my old email to my new one. Still showing my old not-usable email under my account.
I actually saw the 'Create/Manage Subscription' link this time when I went to My Account, so that is new. Along with how many days left on the 3 month pass I bought almost 3 months ago now(neither of which showed up yesterday when I was looking at My Account). So since it will take until next week for my ticket to be responded to - right before I am not Gold anymore - That seems to really be a hint about whether to keep paying and playing or not.
Would "Lifetime subscriber completely unable to log in through the launcher and seeing no subscription information on the account page" qualify?
No emails sent that I can see, and nothing to indicate an unknown site issue when I try to log in, just "invalid account or password".
Obviously I'll file a support ticket momentarily, but lets just say that coming back at a random time after being busy with other things for a month or two, and hitting this, is not exactly encouraging me to want to give additional money to PWE, either for Champions stuff *or* any of their other games I play.
Just looked and noticed something: the email may not be going through because something appears to have mangled my email on the website, by removing the "." in the middle of the username portion. That may or may not be related to whatever *else* is going on, but it does seem like it might be... significant. Note that the email in question has been the same for the entire time I have held either a Cryptic account or a PWE account, and up until fairly recently I was receiving the general promotional emails (though the most recent one received appears to be the Gravitar promotion on June 22).
Edit: actually, it mangled it significantly more than that, which I only realized when I checked my records to make sure I had the registered email correctly. Not *only* did it drop the "." in the middle, it also dropped everything after the "+". Which is fairly important to keep there so that Cryptic email doesn't end up in my spam folder (and no, there was nothing waiting there). Looks like either someone got careless with a regular expression that makes no legitimate sense to be running in the first place, or someone needs to go back and read the rules on "what is a valid email address".
TY for posting this... the link is definitely a lifesaver and can now access my Silver Account.
i would use accountguard but only if i get 40.000 C-Points / 52.000 ZEN as reward ...
ive never heard that someone was hacked.. so the feature is pretty useless..
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Account Guard is completely voluntary, of course - but I've gone ahead and logged this computer for both my primary and secondary accounts (the secondary is one on which I've never spent a dime of real money, just to see what all you can get that way, while the primary is the one I'm going LTS on one day).
- David Brin, "Those Eyes"
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Already had. All it does is take my name and password and 'Thanks a verification email has been sent'.
Which leads right back to the start again of the wrong email.
I'm not going to even pretend to know what was up to cause it, but at least for my case a combination of "link accounts" (which I thought I had already done, but maybe not?) once I dug the information out of the FAQ and made the obvious substitution that really should have been a link *in* the FAQ, plus a round of "password reset", was sufficient to get me a functional account again, including showing up on the billing page (with what appears to be the right number of days, or certainly close to it).
I don't know if one, both, or even neither of those things were what caused it to be happier, or whether the order mattered. I *do* know that while the 'change my email' page listed a mangled form of my address (and I did *not* change my email, I was looking to see what it had registered), the password reset did go to the right account. So there is clearly some sort of disconnect between the logic for the email page and the actual storage.
"Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. If you are the incident owner and your email address has changed, or you want to be able to update the incident using this email account, please update your contact information using the following link, then resubmit your update."
Hahahahahahaha.
So they wont do anything because my listed email is wrong - so I should just go and update my email and resubmit - boom problem solved.
Reading comprehension seems to be missing from customer service training at PWE - since being unable to update my email is the reason I had to submit a ticket in the first place.
And still no updates to this thread despite being told 'post problems here'.
Awesome.
- David Brin, "Those Eyes"
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So by context i guess you're contacting them to say you can't even change your email to verify your account in which they're telling you to change your email to get their help?
Gotta love a paradox. cryptic indeed.
Forgot to mention that the part I cut and paste was the sum total of the email sent to me.
So there was not even a link to click on.
To my reply to their reply pointing out the absurdity of telling me to update my email on the website before they will assist me - I got the same exact canned response back to update my email 'on the link below'.
Word of mouth advertising. That is all.
This does suck as I've spent a bit of bob on this game. Account guard, you traitor!
Founder of la Shrinking power (until it gets patched T.T)
[/SIGPIC]
And apparently Ants suck, even though they are weaker than humans, people aren't very intelligent...oh wait....
Sent a support ticket- hopefully I will get a validation email (spam off, cookies on etc etc), and ive got an email from pwe to the same email, just not receiving the validation email
Tia,
H