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Game Client doesn't starts on Windows 10 1803
blazer2001
Posts: 109 Arc User
Hi there!
After updating my OS to the Windows 10 "April's Update" (version 1803), the game client doesn't starts up anymore, when I open the launcher and hit the "PLAY" button, I can see it executes de Game Client as expected, but the game doesn't starts at all.
After running the client with the "-console" parameter in the launcher, I can see a small command prompt windows, that gives some information about what the client is doing, the client seems to get stuck on "Getting System specs....". It would seem as if it doesn't recognizes the Windows version at all, causing it to get stuck while starting the game.
You can see the following picture, of where the client gets stuck:
After updating my OS to the Windows 10 "April's Update" (version 1803), the game client doesn't starts up anymore, when I open the launcher and hit the "PLAY" button, I can see it executes de Game Client as expected, but the game doesn't starts at all.
After running the client with the "-console" parameter in the launcher, I can see a small command prompt windows, that gives some information about what the client is doing, the client seems to get stuck on "Getting System specs....". It would seem as if it doesn't recognizes the Windows version at all, causing it to get stuck while starting the game.
You can see the following picture, of where the client gets stuck:
View post on imgur.com
I hope that this can get solved soon, thank you! I'm the ruler of the fire power.
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Comments
Once you have your support ticket number, post it in this thread as well.
Ticket Reference # 180501-000463
The recovery to a previous version worked for me.
But disable automatic update first.
And be patient with the process.
Once you are back on your desktop, resident programs (antivirus, peripherals manager, etc.) and taskbar icons may take a minute or two to come back.