So, about my zen stipend...

nadazdy · December 2017

Just curious as to why it hasn't shown up, yet. I usually get on the 2nd or 3rd of the month. And it's still not arrived. Posted a ticket, but have heard nothing. Anyone who can help with this?

nadazdy · December 2017

It finally showed. I wonder what the problem was? It's never been this late.

spinnytop · December 2017

Okay then.

markhawkman · December 2017

It's an automated script. Maybe it runs on a certain day of week?

nevyn34 · December 2017

Would that be the first Thursday of the month? Makes sense from a maintenance perspective.

sekhmet46 · December 2017

I always get mine the 18th, regardless of day of the week.

nadazdy · December 2017

I almost always get mine on the 3rd of the month, with one or two occasions when it was on the 2nd. Day of the week doesn't seem to be a factor.

spinnytop · December 2017

Maybe they were trying to keep it for themselves but their plans fell through so they had to distribute it.

chaelk · December 2017

mine was 5 days late Nov, due on 26th arrived 1st Dec

guyhumual · January 2018

Hmm, it's almost the end of the month of January and I haven't gotten my stipend yet. I usually get mine around the 22nd

shadowolf505 · January 2018

Contact Customer Support, they will get it to you.

guyhumual · January 2018

shadowolf505 said:
Contact Customer Support, they will get it to you.

Yes, this is always the first step, but here I was posting to see if anyone else is having this problem again. I got my stipend last month when others had issues but I haven't heard if anyone else is having issues again this month. I should have been more clear.

ealford1985 · January 2018

I’ve heard a few say this

shadowolf505 · January 2018

Yes. As I told others in game, they contacted the support and got it within 3-5 hours, since alot of people have this problem. It's something with the sub page stuff or something, can't remember.

ealford1985 · January 2018

To be fair....I put so much zen down I don’t know when I get mine. I could be owed a lot

guyhumual · January 2018

Well this is why I posted in this thread, I didn't even notice, and so I'm sure there might be other people in my situation. I contacted CS last night and have my stipend as of 2PM today. If there's nothing good in the store I don't even bother checking. I suspect others might be in the same position so this is why I was posting in this thread: to remind others to check.

themightyzenith · January 2018

I have to say thanks to @guyhumual for bumping this thread. The timely bump made me look into my Zen total and I came to the realisation that I hadn't received my last stipend either (about a week late). It's the first time it's happened to me.

I contacted support and they manually credited me with my stipend rather quickly, so a big thanks to them also

guyhumual · January 2018

Glad to help, it didn't happen to me last time but I figured I probably wasn't the only one as the OP found out they weren't the only one when they originally posted this last month.

amii85 · January 2018

I was supposed to have gotten mine on the twenty-fifth of January.

Hello,

I apologize for any confusion, however your Zen has been sent on a regular basis. It has only been the month of January where a bug occurred for you as well as others. AS you can see below Zen have been sent regularly.

2017-Dec-25 13:37:10 Champions Stipend 500
2017-Nov-25 13:37:10 Champions Stipend 500
2017-Oct-25 13:01:08 Champions Stipend 500
2017-Sep-25 13:00:32 Champions Stipend 500
2017-Aug-25 13:00:29 Champions Stipend 500
2017-Jul-25 13:00:28 Champions Stipend 500

And this continues on all the way through 2014 when you purchased the Lifetime subscription. I am sorry, however there is no more zen to be sent. Please take care and have a great day.

Regards,
Navi
Specialist Game Master
Perfect World Entertainment
http://support.arcgames.com/

I think what irritates me the most was Navi telling me to 'have a good day' when the thing I was depending on for having that 'good day' in game was conspicuously absent, with no prospect for arrival. I also received a satisfaction poll as if to rub salt into the wound.
Am I supposed to be happy with this? Zen is digital for pete's sake! Ones and zeroes! Make more!

ealford1985 · January 2018

So did he fix what you are missing?

amii85 · February 2018

In a word, NO. Nor did he give any encouragement that this would be resolved quickly either. I'm supposed to be happy and satisfied with this conclusion?
It's almost as if, when the insurance company discovers that your house has burnt down, declares yes it did, and upon this realisation instead sends you a declaration that yes indeed your house has burnt down as this that is enough for them to acknowledge that it has, but they aren't about to compensate you for your loss, despite it being their job to.

shadowolf505 · February 2018

You do know that there are more people that have to be awarded the zen stipend right? Just saying.

themightyzenith · February 2018

amii85 said:
In a word, NO. Nor did he give any encouragement that this would be resolved quickly either. I'm supposed to be happy and satisfied with this conclusion?
It's almost as if, when the insurance company discovers that your house has burnt down, declares yes it did, and upon this realisation instead sends you a declaration that yes indeed your house has burnt down as this that is enough for them to acknowledge that it has, but they aren't about to compensate you for your loss, despite it being their job to.

Sorry to hear this. I sent my request for this to be looked at by email , for some reason I find I get better customer service from PW using this method. I sent my request via support_perfectworld@mailmw.custhelp.com and it was acted upon and I received an email via customerservice@perfectworld.com only 2 and a half hours later from a very nice GM called Jannora.

guyhumual · February 2018

Well that's bad news amii85, I sent my request through the website customer service links and apparently Navi was the one that looked into it and the one who I assume sent me my missing stipend. If you're still missing your stipend from January maybe send the request in again? It might be a case of them forgetting to click a button or something?

So, about my zen stipend...

Comments