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So, about my zen stipend...

nadazdynadazdy Posts: 66 Arc User
in Missions and Content
Just curious as to why it hasn't shown up, yet. I usually get on the 2nd or 3rd of the month. And it's still not arrived. Posted a ticket, but have heard nothing. Anyone who can help with this?

Comments

  • nadazdynadazdy Posts: 66 Arc User
    It finally showed. I wonder what the problem was? It's never been this late.
  • spinnytopspinnytop Posts: 16,450 Arc User
    Okay then.
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  • markhawkmanmarkhawkman Posts: 4,916 Arc User
    It's an automated script. Maybe it runs on a certain day of week?
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  • nevyn34nevyn34 Posts: 104 Arc User
    Would that be the first Thursday of the month? Makes sense from a maintenance perspective.
    Current Roster:

    Frostbiter (Freeform Ice DPS)
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  • sekhmet46sekhmet46 Posts: 175 Arc User
    I always get mine the 18th, regardless of day of the week.
  • nadazdynadazdy Posts: 66 Arc User
    I almost always get mine on the 3rd of the month, with one or two occasions when it was on the 2nd. Day of the week doesn't seem to be a factor.
  • spinnytopspinnytop Posts: 16,450 Arc User
    Maybe they were trying to keep it for themselves but their plans fell through so they had to distribute it.
    Squishy DPS builds that can solo QWZ w/videos.
    My super cool CC build and how to use it.
  • chaelkchaelk Posts: 7,732 Arc User
    mine was 5 days late Nov, due on 26th arrived 1st Dec
    Stuffing up Freeform builds since Mid 2011
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  • guyhumualguyhumual Posts: 2,397 Arc User
    Hmm, it's almost the end of the month of January and I haven't gotten my stipend yet. I usually get mine around the 22nd
  • shadowolf505shadowolf505 Posts: 697 Arc User
    Contact Customer Support, they will get it to you.
    || Main Tank || DPSer || Healer || CCer || Altoholic || @shadowolf505 in game ||
  • guyhumualguyhumual Posts: 2,397 Arc User
    edited January 2018
    shadowolf505 said:

    Contact Customer Support, they will get it to you.

    Yes, this is always the first step, but here I was posting to see if anyone else is having this problem again. I got my stipend last month when others had issues but I haven't heard if anyone else is having issues again this month. I should have been more clear.
  • ealford1985ealford1985 Posts: 3,582 Arc User
    I’ve heard a few say this
  • shadowolf505shadowolf505 Posts: 697 Arc User
    Yes. As I told others in game, they contacted the support and got it within 3-5 hours, since alot of people have this problem. It's something with the sub page stuff or something, can't remember.
    || Main Tank || DPSer || Healer || CCer || Altoholic || @shadowolf505 in game ||
  • ealford1985ealford1985 Posts: 3,582 Arc User
    To be fair....I put so much zen down I don’t know when I get mine. I could be owed a lot
  • guyhumualguyhumual Posts: 2,397 Arc User
    Well this is why I posted in this thread, I didn't even notice, and so I'm sure there might be other people in my situation. I contacted CS last night and have my stipend as of 2PM today. If there's nothing good in the store I don't even bother checking. I suspect others might be in the same position so this is why I was posting in this thread: to remind others to check.
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    I have to say thanks to @guyhumual for bumping this thread. The timely bump made me look into my Zen total and I came to the realisation that I hadn't received my last stipend either (about a week late). It's the first time it's happened to me.

    I contacted support and they manually credited me with my stipend rather quickly, so a big thanks to them also :)
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    Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
  • guyhumualguyhumual Posts: 2,397 Arc User
    Glad to help, it didn't happen to me last time but I figured I probably wasn't the only one as the OP found out they weren't the only one when they originally posted this last month.
  • amii85amii85 Posts: 31 Arc User
    I was supposed to have gotten mine on the twenty-fifth of January.

    Hello,

    I apologize for any confusion, however your Zen has been sent on a regular basis. It has only been the month of January where a bug occurred for you as well as others. AS you can see below Zen have been sent regularly.

    2017-Dec-25 13:37:10 Champions Stipend 500
    2017-Nov-25 13:37:10 Champions Stipend 500
    2017-Oct-25 13:01:08 Champions Stipend 500
    2017-Sep-25 13:00:32 Champions Stipend 500
    2017-Aug-25 13:00:29 Champions Stipend 500
    2017-Jul-25 13:00:28 Champions Stipend 500

    And this continues on all the way through 2014 when you purchased the Lifetime subscription. I am sorry, however there is no more zen to be sent. Please take care and have a great day.

    Regards,
    Navi
    Specialist Game Master
    Perfect World Entertainment
    http://support.arcgames.com/

    I think what irritates me the most was Navi telling me to 'have a good day' when the thing I was depending on for having that 'good day' in game was conspicuously absent, with no prospect for arrival. I also received a satisfaction poll as if to rub salt into the wound.
    Am I supposed to be happy with this? Zen is digital for pete's sake! Ones and zeroes! Make more!

    [SIGPIC][/SIGPIC]$о мaиу тоой$, $о lїттlё тїмё...
  • ealford1985ealford1985 Posts: 3,582 Arc User
    So did he fix what you are missing?
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  • amii85amii85 Posts: 31 Arc User
    edited February 2018
    In a word, NO. Nor did he give any encouragement that this would be resolved quickly either. I'm supposed to be happy and satisfied with this conclusion?
    It's almost as if, when the insurance company discovers that your house has burnt down, declares yes it did, and upon this realisation instead sends you a declaration that yes indeed your house has burnt down as this that is enough for them to acknowledge that it has, but they aren't about to compensate you for your loss, despite it being their job to.
    [SIGPIC][/SIGPIC]$о мaиу тоой$, $о lїттlё тїмё...
  • shadowolf505shadowolf505 Posts: 697 Arc User
    You do know that there are more people that have to be awarded the zen stipend right? Just saying.
    || Main Tank || DPSer || Healer || CCer || Altoholic || @shadowolf505 in game ||
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    edited February 2018
    amii85 said:

    In a word, NO. Nor did he give any encouragement that this would be resolved quickly either. I'm supposed to be happy and satisfied with this conclusion?
    It's almost as if, when the insurance company discovers that your house has burnt down, declares yes it did, and upon this realisation instead sends you a declaration that yes indeed your house has burnt down as this that is enough for them to acknowledge that it has, but they aren't about to compensate you for your loss, despite it being their job to.

    Sorry to hear this. I sent my request for this to be looked at by email , for some reason I find I get better customer service from PW using this method. I sent my request via support_perfectworld@mailmw.custhelp.com and it was acted upon and I received an email via customerservice@perfectworld.com only 2 and a half hours later from a very nice GM called Jannora.
    zrdRBy8.png
    Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
  • guyhumualguyhumual Posts: 2,397 Arc User
    Well that's bad news amii85, I sent my request through the website customer service links and apparently Navi was the one that looked into it and the one who I assume sent me my missing stipend. If you're still missing your stipend from January maybe send the request in again? It might be a case of them forgetting to click a button or something?
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