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Forums > Home› Champions Online Discussion

SNR's and DC's are back with a vengeance

prettyceltprettycelt Posts: 120 Arc User
edited July 2015 in Champions Online Discussion
Not sure what you guys did, but after a nice long time without much in the way of connection issues at all, suddenly we're back to Server Not Responding multiple times every day (sometimes running several minutes long at a stretch), and random disconnects. I could barely even launch the Patcher tonight, and trying to do an Alert was a bad joke.

What gives? Anyone else experiencing this unwelcome resurgence?

Update: After trying to launch Neverwinter instead, that is apparently suffering some sort of seizure as well. It's NOT just the website as the message states, the game will not even patch. It's your servers. Again.
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Post edited by prettycelt on

Comments

  • silentknight6666silentknight6666 Posts: 20 Arc User
    Heh. I've been locked out for an hour since getting booted and can't get back in.

    FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • jennymachxjennymachx Posts: 3,002 Arc User
    edited July 2015
    Do a traceroute and ping to patchserver.crypticstudios.com. If I'm not wrong that's still the address that the launcher uses to patch the game. Look for any abnormally high ping readings or frequent "timed out" messages.

    The problem may be due to your ISP having routing issues to Cryptic's servers and not with Cryptic's servers themselves. I've come across numerous mentions of Cogent being the culprit and have even been advised by Cryptic support in the past that Cogent is known to be problematic.

    EDIT: If it's been verified by Cryptic that the problem is on their side then ignore what I've said.
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  • prettyceltprettycelt Posts: 120 Arc User
    It's probably Cogent and Comcast. I wouldn't be at all surprised. When I next move in April, we are definitely saying goodbye to Comcast and getting Fios. Comcast's horrible customer service and bandwidth throttling has totally turned us off of them. They act like they're the only game in town when their numbers are dropping. They will soon go the way of the dinosaur.
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  • jonsillsjonsills Posts: 6,334 Arc User
    I'd have to guess Cogent; I have Comcast, and haven't been getting SNRs or DCs on CO. (STO, yes; that SNRs like a mofo over there. Not sure why.)
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

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  • chaelkchaelk Posts: 7,746 Arc User
    mine usually hits about the same time each day. about 10 minutes from now.
    STO is always a pain to get into, for some reason until I do tracert, then it miraculously manages to get through.

    here's today's result.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 69 ms 97 ms 99 ms BigPond.BigPond [10.0.0.138]
    2 25 ms 32 ms 24 ms 172.18.216.3
    3 23 ms 24 ms 23 ms 172.18.73.65
    4 25 ms 23 ms 23 ms bundle-ether4.pie-edge902.perth.telstra.net [203
    .50.112.52]
    5 26 ms * 24 ms bundle-ether7.pie-core1.perth.telstra.net [203.5
    0.6.188]
    6 56 ms 58 ms 58 ms bundle-ether6.way-core4.adelaide.telstra.net [20
    3.50.11.16]
    7 71 ms 70 ms 70 ms bundle-ether9.exi-core10.melbourne.telstra.net [
    203.50.11.93]
    8 85 ms 85 ms 85 ms bundle-ether12.chw-core10.sydney.telstra.net [20
    3.50.11.124]
    9 82 ms 81 ms 81 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.5
    0.13.70]
    10 81 ms 81 ms 81 ms bundle-ether1.sydo-core01.sydney.reach.com [203.
    50.13.38]
    11 88 ms 85 ms 86 ms i-0-2-0-5.sydo-core02.bi.telstraglobal.net [202.
    84.223.42]
    12 228 ms 225 ms 226 ms i-0-2-0-7.1wlt-core01.bx.telstraglobal.net [202.
    84.143.149]
    13 225 ms 223 ms 223 ms 202.84.253.26
    14 224 ms 224 ms 223 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159
    .63.198]
    15 225 ms 224 ms 224 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    16 259 ms 260 ms 259 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    17 276 ms 275 ms 275 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    18 596 ms 601 ms 637 ms be2169.ccr42.dca01.atlas.cogentco.com [154.54.31
    .98]
    19 290 ms * 290 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    20 291 ms 291 ms 291 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    21 292 ms 292 ms 292 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    22 291 ms 292 ms 291 ms 38.111.40.114
    23 292 ms 291 ms 291 ms 198.49.243.253
    24 * * * Request timed out.
    25 290 ms 290 ms 293 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
    This one was on the weekend. US daytime(counts the spots)

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 27 ms 98 ms 98 ms BigPond.BigPond [10.0.0.138]
    2 23 ms 24 ms 23 ms 172.18.216.3
    3 24 ms 23 ms 23 ms 172.18.73.69
    4 23 ms 25 ms 23 ms bundle-ether4.pie-edge902.perth.telstra.net [203
    .50.112.52]
    5 25 ms 26 ms * bundle-ether7.pie-core1.perth.telstra.net [203.5
    0.6.188]
    6 58 ms 58 ms 57 ms bundle-ether6.way-core4.adelaide.telstra.net [20
    3.50.11.16]
    7 71 ms 70 ms 70 ms bundle-ether9.exi-core10.melbourne.telstra.net [
    203.50.11.93]
    8 85 ms 85 ms 85 ms bundle-ether12.chw-core10.sydney.telstra.net [20
    3.50.11.124]
    9 86 ms 84 ms 83 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.5
    0.13.70]
    10 84 ms 82 ms 82 ms bundle-ether1.sydo-core01.sydney.reach.com [203.
    50.13.38]
    11 * 85 ms * i-0-2-0-6.sydo-core02.bi.telstraglobal.net [202.
    84.223.46]
    12 229 ms 229 ms 230 ms i-0-2-0-7.1wlt-core01.bx.telstraglobal.net [202.
    84.143.149]
    13 224 ms 224 ms 365 ms i-0-4-0-4.eqla01.bi.telstraglobal.net [202.40.14
    9.234]
    14 224 ms 223 ms 224 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159
    .63.198]
    15 224 ms 224 ms 223 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    16 259 ms 258 ms 259 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    17 274 ms * 273 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    18 286 ms 286 ms * be2169.ccr42.dca01.atlas.cogentco.com [154.54.31
    .98]
    19 291 ms * 292 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    20 292 ms 291 ms * be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    21 296 ms 296 ms 298 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    22 300 ms 291 ms * 38.111.40.114
    23 * 297 ms 292 ms 198.49.243.253
    24 * * * Request timed out.
    25 294 ms 295 ms 290 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]
    Stuffing up Freeform builds since Mid 2011
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  • nextnametakennextnametaken Posts: 2,216 Arc User
    edited July 2015
    This is all in Kansas, where they've had tornadoes.
    15 225 ms 224 ms 224 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    16 259 ms 260 ms 259 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    17 276 ms 275 ms 275 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    18 596 ms 601 ms 637 ms be2169.ccr42.dca01.atlas.cogentco.com [154.54.31
    .98]
    19 290 ms * 290 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    20 291 ms 291 ms 291 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    21 292 ms 292 ms 292 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]

    Then this is Boston, 1625 miles in the wrong direction.
    22 300 ms 291 ms * 38.111.40.114

    This is showing back in Kansas and belongs to Cryptic, another IP lookout up showed a house in California
    198.49.243.253

    Then Request Timed out (I get this too) I'm thinking this is the signal to Cryptic itself and we are all standing in line behind six million Chinese neverwinter players.

    Finally to Los Gatos
    208.95.185.41

  • roughbearmattachroughbearmattach Posts: 4,785 Arc User
    Just had a hard DC after a long SNR. Kicked out to login screen (not character select).
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