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Launcher Problem!! Help!!! :(

Archived PostArchived Post Posts: 1,156,071 Arc User
edited August 2013 in PC & Technical Issues
Whenever I try to launch the game, a little window appears named Cryptic Launcher Autoupdate. I t displays this message:
Trying to update launcher.
Please be patient
Tried connecting 1..2...3...

When i get to 3, another window appears:
Patcher error
The connection was idle for too long

It's so annoying because I can't run the game, which was working perfectly until now. I've already uninstalled an re-installed CO, and when I re-installed it, it worked perfectly again, but after closing it, the problem has come back when I try to run the game...

Are there any general updates or am I the only one with this problem?
Help please!!!:(
Running with Windows 7
Post edited by Archived Post on
«13456

Comments

  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Getting the similar error on Vista 64. Was running fine earlier this week but I've not logged on since last sheduled maintenance. Internet connection seems generally fine and have checks no other apps connecting after a re-boot and using netstat -o.

    After the Cyptic Launcher Autoupdate starts and sits on "Trying to update the launcher. Please be patient. Tried connecting 1 time." When it clicks over to "Tried connection 2 times" the following error immediately pops up:
    Patcher error
    The patchclient got a message while it was in a state with no response function.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I'm having the same problem. I was logged in earlier in the day, but I've been unable to log in since I got home tonight because of this problem with the Launcher. Also, I've tried loading the Game Client directly from Explorer to bypass the Launcher, but logging in there gets me stuck at "Connecting to the Account Server..."
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I have the same problem as well. I haven't logged in since last update and now the launcher have an error message:

    The patchclient got a message while it was in a state with no response function.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I got the same problem...

    after trying to update launcher, this message pop up...
    "The patchclient got a message while is was in a state with no respone function."
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    same, i was playing normally this evening, and turned off the computer for a while, when turned back on and tried to enter again now im getting this same error
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Guess I'm not the only one having this issue. Mine's pretty much the same as others. Was able to play earlier today. Came home tonight and now I'm getting the same issue with the launcher. When I try loading the game client and skipping the launcher it idles out while trying to connect. Not sure what the issue is.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    fixed somehow, i just keep trying again and again after i got the error and eventually managed to get in.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I am having the same error as well keep trying to log in but still cannot =(
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Still no luck here. Very strange. :/
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Okay, I've got mine working now. I didn't do anything but keep trying to log in. Honestly, I'm terrified to close the client.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    am having the same problem with the launcher since the last upgrade and I have been trying to log in a number of times only to get this message:

    "The patcher got a message while it was in a state with no response function"

    ...and I just turned Gold a few days ago :/
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Same issue here. No luck logging in as yet. This is really cutting into already-limited playtime... a dev response somewhere in the forums would be nice :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    its now 300+ times trying connecting with mine...
    can a moderator answer this problem?
    can't wait to play KOTH...
    >.<
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Whatever the issue is, hopefully it'll be fixed or at least addressed by tomorrow. will try again then.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Here what i found to fix the problem...

    • Backup your Champion Online...
    • Rename your Cryptic Studios folder with something else...
    • Install the game again to the same path with your Champion Online folder...
    Ex: D:\Games\Cryptic Studios A that renamed before, then install to D:\Games\Cryptic Studios...
    So the launcher path will be the same as your Champion Online before...
    • After installation, copy the newest launcher to the old one...
    • Delete the newest installed Champion Online, then run the old one, don't uninstall, just delete...
    • If it work, it will be run just like mine again...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Same error here.

    Patcher error
    The patchclient got a message while it was in a state with no response function.

    Any news from Cryptic on this? I know they aren't the best at actually addressing issues, but even a "we are aware of this problem" would be nice...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Just wanted to put this out there as I've tried all of the suggestions posted thus far without any success.

    I've poked around the Champions Online installation directory and found the error log. Every time I attempt to connect via the launcher (version 2011.8.31.1950), 3 additional entries appear:

    2 [1] ESC : The patchclientlib is internally recording error code : 33\nThe patchclient got a message while it was in a state with no response function. - No response for some command in autoupdate state
    4 [1] ESC : The patchclientlib is returning error code : 33\nThe patchclient got a message while it was in a state with no response function.
    5 [1]: Launcher PCL Error The patchclient got a message while it was in a state with no response function.

    Anyway, I figure it's something the Devs will understand and would help them figure out what's going on (if they're not aware of it already).

    Best regards to the Cryptic-CO team and here's to a quick resolution to this problem.

    UPDATE:
    Following Khily's suggestion, a friend of mine downloaded the game again and installed. It worked so following a hunch, I asked him to eMail me the launcher (Champions Online.exe). Once I got the file, I replaced my old launcher file with the new launcher (version 2011.9.14.2025) and everything worked as normal.

    Strange that the launcher didn't update itself during the last patch but this seemed to work. Just wanted to share this to those who still have problems loading the game.

    1. Download the game;
    2. You can Cancel when it starts Patching;
    3. Copy the "Champions Online.exe" file from the install directory and replace your faulty launcher;

    Of course, things would be much easier if they'd just let us download the launcher but this is a quick fix if you need to fix two or more machines quickly.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Same problem here too "The patchlient got a message while it was in a state of no response function". Nice...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    same problem. And i was just playing fine just now...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Having the same problem. T_T

    I think I'll play some City of Heroes Freedom while this is getting fixed.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    seriously??? install the game again, jeez...that's a pain... oh I hope cryptic tries to solve this issue or better yet, think of best solutions for this without having us, downloading - installing and patching again!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Same issue here. And i Just started playing again yesterday, any official feedback would be appreciated.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Hi there ,
    well im not the only one with the same exactly problem as i can see , 3 pages with ppl with the same issue , im sure this thing would have an easy fix so ( im not demanding ) Plz Devs team take a look on it and give some feedback; Honestly i do not want to dl again teh whole game and files just to fix a launcher.
    Thanks in advance , im looking foward for an answer and a fix . Thanks a lot .
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    hatorix wrote:
    Hi there ,
    well im not the only one with the same exactly problem as i can see , 3 pages with ppl with the same issue , im sure this thing would have an easy fix so ( im not demanding ) Plz Devs team take a look on it and give some feedback; Honestly i do not want to dl again teh whole game and files just to fix a launcher.
    Thanks in advance , im looking foward for an answer and a fix . Thanks a lot .


    AGREED! Actually, we don't want to go through the downloading, installing and patching the game again. It's really a pain - so pleaseeee!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Reinstalling it can be a pain, but it can be even worse if that doesn't fix it. So please, need dev feedback to know what to do. They want us to reinstall? fine, but want some proper autority to say so, not "a friend of my friend...".
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Post deleted... I must test solutions properly before posting :P
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Ok, replacing the new launcher with an older launcher does work. Just do what TophX and Khilly has written and it should go on fine. Thanks for the help. :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Where are the devs?The problem wont solve itself...I WANT to play, the substitute the launcher solution is a little off i want an answer for the devs...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    IrregularHunterX wrote:
    Ok, replacing the new launcher with an older launcher does work. Just do what TophX and Khilly has written and it should go on fine. Thanks for the help. :)

    Can you put the old launcher for download, please? TY
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    KabalyeroPH wrote:
    Can you put the old launcher for download, please? TY

    That would be awesome indeed.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    KabalyeroPH wrote:
    Can you put the old launcher for download, please? TY

    Ok, in a short while.

    Just a question...why am I patching all over again? The only thing I have replaced here is the launcher and nothing else. :confused:

    Making matters worse is that the patch is a 4GB. :mad:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    The client does not work either, It gets stuck in "connecting to game server"...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Yeah , I tried launching via the gameclient.exe , but it gets stuck at the account server with a timeout.... -_-
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I think simply lending launchers will not solve the problem, because the launchers remembers where you installed the client. I installed a new copy of the game on a different folder and then copied the launcher and deleted the rest. When I ran the launcher, it ran a patch of 4 GB because it can't find the directory where I installed the game.

    You must follow the troubleshooting steps they have provided to the letter. Simply sharing the launcher will not work. Anyway, I'll still link it here just in case.

    http://www.mediafire.com/?i6952i95dc67w3r

    By the way, this launcher may only work on those who installed their game in F:\Program Files\Cryptic Studios
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Is there a way to know if theres someone playing the game?I want to know if this problem affected everyone that plays the game not just a few...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Its more than a few i tell you :rolleyes:. And well, if it need me to patch the whole thing again, i'm out of this game;).

    Btw, is there a way to lead the launcher to where you've patched the game?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Maybe what we need is the launcher from a working copy.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Yeah same, not willing to wait and waste bandwidth while this patches up again. If no proper solution is forthcoming, I guess my experience with champions will be another short one.....
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Is this affecting Silver members only?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    If you guys intend to share launcher files, ask from someone who installed their game in a directory similar to yours. For example, if you installed your game in C:\Program Files\, then ask a copy of the launcher from a person who installed their client on the same directory.

    As of now I'm able to connect and the game is running normally. Simply copying the launcher that is installed from a different directory result into being required to patch the entire game.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    KabalyeroPH wrote:
    Is this affecting Silver members only?

    No, Gold and even Life Time Sub too =D.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Renamed original install directory, Re installed client, copied all files from original install over to new install EXCEPT champions online.exe. Works now.

    But seriously , If I didn't have the client on disc, I would not have re downloaded this. Devs need to fix this asap. or at least acknowledge the problem.....
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I also have the same problem with STO.

    Someone shared a working launcher, I downloaded it and it worked. I guess we just need a working launcher.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Ok guys, i got it worked.

    I just installed it again into another drives ( Previously E, now D).

    Then you copy all the extra stuffs from old folder from E to D ( be careful on checking.). Then use new laucher from D but got all the old patches.

    And you'll be ok =D.

    PS: Look like LordXar faster than me lol.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    IrregularHunterX wrote:
    I think simply lending launchers will not solve the problem, because the launchers remembers where you installed the client. I installed a new copy of the game on a different folder and then copied the launcher and deleted the rest. When I ran the launcher, it ran a patch of 4 GB because it can't find the directory where I installed the game.

    You must follow the troubleshooting steps they have provided to the letter. Simply sharing the launcher will not work. Anyway, I'll still link it here just in case.

    http://www.mediafire.com/?i6952i95dc67w3r

    By the way, this launcher may only work on those who installed their game in F:\Program Files\Cryptic Studios

    This worked for me. No huge update or 4GB patching occured. Only 320 MB, maybe because of the recent update.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Gold sub here,


    Its the same for me. Can't believe the Devs haven't responded.....
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    KabalyeroPH wrote:
    This worked for me. No huge update or 4GB patching occured. Only 320 MB, maybe because of the recent update.

    That worked for me too and my folder is not at F:/
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    I cant play STO or CO.. great patch cryptic :mad:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    patched logged in logged out . logged in again without any trouble. been in and out of the game several times without problems.

    Question are those that are having problems did you get it and installed it from steam?
    Are use a proxy option or not? xfire or teamviwer or not?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    It's working now. I replaced the launcher with the one linked here and it worked.
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