Arc authentication error

thelastfremen · May 2015

Is anyone else getting locked out of Royal Quest before they can even start?! Log in screen gives no place to enter info, so I click the login button. From there it is a flash of a screen then an error message blaming ARC authentication. Anyone know how to fix this? Already put it a ticket, but I'd REALLY like to play since Neverwinter is giving my the short stick today.

affi332 · May 2015

yes, happens to me too.

strumslinger · May 2015

We're looking into it!

strumslinger · May 2015

The solution should be to just exit the game and restart and to refrain from continuously clicking the Login button.

dieselbob3 · May 2015

I keep getting can not connect to log in server... is there maintenance?

awchilds01 · May 2015

I'm still getting this, I click login once and get empty server list then after a minuite this message. Also to restart I have to exit arc and restart it otherwise the launcher gets stuck in processes in Task Manager and clicking play in arc says launcher is already running even though you cannot access it.

strumslinger · May 2015

Make sure to restart Arc if simply restarting the game doesn't work.

juggalotus42000 · May 2015

did all that still no workie

tyrranicus · May 2015

Yes still happening even whit log off and log in.

arketipicos · May 2015

Im gonna try now...

al3xyn0 · May 2015

Same is happening to me as well.

littleven · May 2015

Zzzz waited for maintenance and now cant even login

arketipicos · May 2015

Come on, is an open beta

alilchit · May 2015

same issues and not only restarted arc but also the pc and cleared temp stuff etc . :(
is there any way to delete actual game temp files to stop this from happening ?

it actually began to have this issue when i logged out and i could not log back in after the new update ... i dont mind to possibly having to remake the char BUT .. to not be able to login and play at all

..... omg i cant use the word to describe that lol so will say annoys even though the other word is not a word that should be beeped unless one has a very dirty mind or is somewhere rententive .... it sucks ( s.u.c.k.s.) major ..

yes the launcher starts ok both the arc and game one play button apears and even the game does start with the correct email and the login button once one hits that though ..... no server or char list shows up on the char select screen and the error occours so catch 22 .. get it sorted pls it worked fine before the update !!!

byedu · May 2015

me too, arc error, not working

ktonic1 · May 2015

same not working really want to play

neomer85 · May 2015

This is annoying but at least they have said they are working on the problem

grimwolf512 · May 2015

Arc authentication error. Please try again.

Still getting this

solonoob · May 2015

> @strumslinger said:
> We're looking into it!

That was yesterday and you still haven't figured this out. Everything was working fine for me before this "quick server restart", now even after restarting my pc and arc, I'm still getting this error. Think I might go to arc for this one, not finding answers here.

thornpawdraken · May 2015

Getting the same error, restart everything and still getting the error. Game was working fine before the sudden maintenance today.

manaq1 · May 2015

it was working before patch, so they screwed up in patch, big influx of people thru arc and the whole system collapses ... i dont see anything strange happening.. i fail to believe the two hour downtime was for a patch to "show" a big green button on a quest launcher ...

geekpikachu · May 2015

i cant too

viking1665 · May 2015

I'm having this problem as well. May 15th got an email advertising Royal Quest. Looked good. Downloaded and installed. I get the error message.
First impression is bad. I can only assume the rest of the game is bad. Welcome to the new game. Wanna play? TO FREEKIN BAD!!!

windhart · May 2015

getting the same problem and I have tried what you suggested.

arketipicos · May 2015

Same problem to me...,
we must wait and see.

yoshina80 · May 2015

Same here, after update : Arc authentication error. Please try again. Tried restart Router, Client, PC, flushed DNS, Changed Password, Deauthorized / Reauthorized PC in Defender, still no luck.

affi332 · May 2015

try harder pls, i got that problem after i downloaded this game and started it for the first time. no trigger happy log in button clicking or anything. that prob is on your side, if you want ppl playing, fix it.
** well, its not the first time, that the arc client interferes with a game. wouldnt surprise me if thats the case again, especially after that error msg.**

thevoong · May 2015

Yep, same here - Arc authentication error since the patch

iameppik · May 2015

Hello. I have the same problem. Start the game server list is empty and after few seconds i have message "arc autentication problem". Arc restart even pc restart doesn´t work :(. Can the problem be that is the beta version ? TFA ( Thanks For Answer :) ).

thevoong · May 2015

Yes, it's a beta, which is why we're reporting the errors :)

barok · May 2015

Same here. Got the come play our new to ARC game. Yeah, happy face. DL, update, log in error. ^%$#^, angry face. >.<

Arc authentication error

Comments