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Cryptic Login Issues 7/31



  • thefreeshipthefreeship Posts: 1 Arc User
    Hi, I can definitely login in this Forum, so my password is correct, as of Arc too.
    But I cannot login in the Star Trek Online game.
    The Perfect World show up, but before it was just starting the game, now it ask for my password... tried it 5 times and still not working.
  • dt5567#0839 dt5567 Posts: 1 New User
    We seem to have a problem, Once logged in and game play is underway all of a sudden out of the blue we are disconnected from server and struggle to log back in, I thought it was just me but my friends have the same problem, We know its not xbox or xbox live as we stay in party chat with no errors and can play other games, This only happens with Neverwinter... Its becoming a pain as the interuption we suffer seems to be in the middle of what we are doing... the message says please try again later... Not acceptable as this has been going on for a few weeks now...
  • katerinka5katerinka5 Posts: 1 Arc User
    Hi there! I do not know where I can write and who can help me, because Russian support refuses to resolve the issue and says that this user is an idiot. The problem is this. Two rings (Ring of the Gravestriker +5 and Ring of Offensive Action) that were in the companion spontaneously after some bug changed the binding from account to character. I have several characters that I play, and always move the rings between characters. And now there is no such possibility. These rings initially have a binding on the account and the user can not change this binding. We wrote in Russian support with request about help because these rings not there simply get especially Ring of the Gravestriker +5. But Russian support said that this can only happen through the fault of the user and it is impossible to help. I attach the ticket number. In the ticket i attached screenshots. Please help!

    number of ticket 190221-000049 of 02/21/2019
  • ariesaloy#6705 ariesaloy Posts: 3 New User
  • shadowed#8496 shadowed Posts: 1 New User
    what is arc defender pin or am i misunderstanding in that signing up for the alpha of torchlight frontiers does not put me on a list to be a alpha player and you already have to be accepted?
  • rahl94rahl94 Posts: 1 New User
    Downloaded an update for the ARC loader and now it will not connect. after the update it said the client had missing files then did a repair automatically. Now I can not access my games.
  • gunstar1a#5253 gunstar1a Posts: 1 New User
    I'm having the same trouble, keeps saying i'm timing out and puts up a sign in screen saying check my connection, which is working as i'm able to post this.
  • athan#5519 athan Posts: 1 New User
    Same trouble, again. The "fix" worked for a bit, but now I'm back out again unable to log back in.
  • lucifer#3157 lucifer Posts: 1 New User
    I just want to play Torchlight Frontiers.
  • alissacgalissacg Posts: 1 Arc User

    We're currently investigating the recent drop in connections for our Cryptic titles. I'll be updating this thread with more information as I receive it.

    UPDATE: Our network engineers have applied a fix. You should now be able to login. We are still looking into the cause of the issue.


    lifer... arc not working 8/1/2019
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