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Forums > Home› Neverwinter Discussion › General Discussion (PC)

What is wrong with the ticket system???

tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
edited April 2015 in General Discussion (PC)
If I post about an issue, moderators just delete the thread (I was never hostile or rude) just deleted with no message why.

If I open a ticket in game, and try to view my open ticket, the ticket is non-existent.

Where is the support? Please advise.... if I pay and support a game I just expect a little more help than the above.

So how exactly DO we voice our issues with the above in place???

Thanks.
Post edited by tantrumusmaximus on

Comments

  • rocknroguerocknrogue Member Posts: 8 Arc User
    edited April 2015
    they didnt delete my ticket but i created 5 days age, no response... fckn 5 days
  • arsonall82arsonall82 Member Posts: 151 Bounty Hunter
    edited April 2015
    i have 6 tickets in my support page (offline support via Arc) and have had replies to all of them within a day. thet're not always what I want, like a problem that went beyond the FAQ troubleshooting I found - their response was to close the ticket and link me to the FAQ troubleshooting section that I told them in my ticket had already been followed.

    you need to go to the 3rd support avenue - Arc support tab, file a ticket.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited April 2015
    tantrumusmaximus wrote: »
    If I post about an issue, moderators just delete the thread (I was never hostile or rude) just deleted with no message why.
    Read the Rules of Conduct, particularly Section V.
    tantrumusmaximus wrote: »
    If I open a ticket in game, and try to view my open ticket, the ticket is non-existent.
    If it is not listed here in your Ticket History, that means you filed it as a Bug Report and not a Support/GM Ticket. Bug Reports go to a different department and do not get responses.
    tantrumusmaximus wrote: »
    Where is the support? Please advise.... if I pay and support a game I just expect a little more help than the above.
    https://support.arcgames.com/app/home
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