I had the same thing happen to me. I also had 500 Zen in my account but now it is gone. I had not checked my account in over a year. I have no idea whether this relates to Steam or what. I only checked my account because of a message saying I have to transfer my Zen to Arc or somewhere else. I have entered a ticket but as usual all I got was a pre-printed email which does not have anything to do with my problem.
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