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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Has anyone gotten their stuff back ever in this game, after being compromised?

gomok72gomok72 Member Posts: 616 Arc User
edited August 2014 in General Discussion (PC)
I am wondering has any of the customer service reps been helpful enough to trace out items that has been taken or stolen, after being hacked or compromised?

Son's account was hacked last night and they took his Hammerstone set, bags from the Zen market and (this is the one that pisses me off) his perfect Vorpal. Noticed also that all his AD was some how transferred to his Rogue off his control wizard (me and him was boggled by this action).

But again, I wanted to know if anyone has been successful in getting their stuff back as when I was hacked in WOW once, the Customer service rep got all my epic items back for me in about 15 minutes and banned the culprit (will this be the same outcome here?).

And I did have him change email passwords, account passwords and checked computer for malware, vipre, the whole 9 yards with nothing found.
I may not be considered by most the BEST PVP Warlock on the server but, I am the most HATED amongst them.

-Kymos
Post edited by gomok72 on

Comments

  • charononuscharononus Member Posts: 5,715 Arc User
    edited August 2014
    yes but it's a rollback so stop playing your toon in the meantime.
  • crazymikeecrazymikee Member Posts: 694 Arc User
    edited August 2014
    odds are they don't have as good customer support as WoW, but hope for the best :P
    Coach Mike - 19.1k PvP CW
    CRAZY MIKE - 14.6k PvE CW
    Backbone - 16.7k PvP HR
    [SIGPIC]http://i59.tinypic.com/s3hts7.png[/SIGPIC]
  • myowmyowmyowmyow Member Posts: 1,923 Arc User
    edited August 2014
    charononus wrote: »
    yes but it's a rollback so stop playing your toon in the meantime.

    +1 What he said - submit the ticket with as much detail as possible (date, timeframe) and they can roll back the character a day or two.

    Tell your son in the future to NEVER do any in-game trading with strangers, as I am certain there is someway that they can hack your account in conjunction with in-game trading (happened on one of my accounts). Let me guess, his character was standing near a mail courier or mailbox in PE and AD, gold, and other stuff missing?

    Good luck!
    SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! (repeat indefinitely)


    myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
    pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
    looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
  • ironzerg79ironzerg79 Member, Neverwinter Moderator, NW M9 Playtest Posts: 4,942 Arc User
    edited August 2014
    Yes, I know of three people who were hacked, then had their account rollback to when they last had control of their character. I might take a few days, but you'll get there.
    "Meanwhile in the moderator's lounge..."
    i7TZDZK.gif?1
  • myowmyowmyowmyow Member Posts: 1,923 Arc User
    edited August 2014
    Again, and I repeat, NEVER engage in any in-game trading with someone you don't know well (in REAL life).

    This alone will save you a lot of potential grief - trust a guy who lost almost 1 million AD, 400 gold, and some items . . .
    SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! (repeat indefinitely)


    myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
    pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
    looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
  • berylgreenberylgreen Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 66
    edited August 2014
    My account was compromised some time ago. Customer Service was very helpful and rolled my account back to before the theft. Be polite to them, and patient - they are super busy.

    I have never traded with anyone ingame, so mine was hacked some other way. When it happened, I changed all passwords - account, email, and payment processors, just to be safe. (The only other thing I can think of is that someone requested to trade with me, while I was afk or something. I wonder if they could get what they need without you accepting to trade?)
  • sexwax45sexwax45 Member Posts: 0 Arc User
    edited August 2014
    They will roll back the char just make sure theirs nothing on the AH or in the Mailboxes cuz it will be lost, so move those items. It took support 9 days in my case.
  • mystagoguemystagogue Member Posts: 322 Arc User
    edited August 2014
    What is it about in game trading (not doubting you at all - just curious/concerned) that could allow your account to be compromised? What happens in the trade process that couldn't be replicated by an inspection (for example)?
  • mrgiggles651mrgiggles651 Member Posts: 790 Arc User
    edited August 2014
    mystagogue wrote: »
    What is it about in game trading (not doubting you at all - just curious/concerned) that could allow your account to be compromised? What happens in the trade process that couldn't be replicated by an inspection (for example)?
    Well... telling you how would be purposefully spreading details of an exploit and thus against the ToS, wouldnt it?
    I wasted five million AD promoting the Foundry.
  • frishterfrishter Member Posts: 3,522 Arc User
    edited August 2014
    They didn't do anything for me. They couldn't even find trace that someone else did it which was definitely not the case. It could have been worse and I levelled leadership though so meh. A guildie also only got a partial rollback and I think someone else on my friends list only got a partial too. The guildie left because of it even though they spent a craptonne. Hope for the best, but don't expect anything from Cryptic. Ever.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2014
    Have to close this down now, as it is just encouraging folks to discuss the topic of bad behavior, which isn't allowed.

    In short: Yes, if Support finds that your account was compromised, they will roll-back the affected characters to a point before the compromise occurred.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
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This discussion has been closed.