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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Anyone ever had their account limit locked because they purchased too much zen?

gomok72gomok72 Member Posts: 616 Arc User
edited August 2014 in General Discussion (PC)
I am very confused about this, I decided to go into my gaming account and spend my funds on buying thing for my new Warlock I just created. My son who is 18 decided to join me as a Control Wizard as this is a perfect duo for PvE and PvP.

I purchased about $700.00 worth of Zen within the last 2 weeks from my Paypal gaming account (which of I spent about $400.00) last Friday. This Saturday as I am about to purchase another $300.00 (because **** in this game is that expensive), everything is greyed out and I was told I spent too much money and was not allowed to spend anymore, "WTF?".

My son who spent the $200.00 i decided to give him on ARC cards had his account locked today and told he was spending too much money.

My question is, is there something not safe about buying Zen and has anyone else gone through something like this?

I enjoy the game, but got ****, they really don't want my money?
I may not be considered by most the BEST PVP Warlock on the server but, I am the most HATED amongst them.

-Kymos
Post edited by gomok72 on

Comments

  • sonofraistlinsonofraistlin Member Posts: 178 Arc User
    edited August 2014
    are you using steam?
    “and someday, fat innkeepers will bow to me.”
  • emilemoemilemo Member Posts: 1,718 Arc User
    edited August 2014
    Oh wow hah wish my father was as supportive of my gaming back in the day
    Row, row, row your boat, Gently down the stream.
    Merrily, merrily, merrily, merrily, Life is but a dream.
  • charononuscharononus Member Posts: 5,715 Arc User
    edited August 2014
    I think they've been having security problems with fraudulent purchases. The amount probably set off some sort of warning system as the amount is normal as most people that I've talked to spend 10-30 a month.
  • cayappcayapp Member Posts: 826 Arc User
    edited August 2014
    to the OP you are gonna have to contact Customer service , but yes they have thresholds to make sure it is legitimate. I have read a number of post about situations like yours, the one thing they all have in common is using paypal. What the issue comes down to is paypal a risk for a company to accept. Enough said here on that.

    I have never had a problem, nor anyone I know and I know some that spend several hundred a month using a credit card/debit card.
  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited August 2014
    Yeah - I've always thought I was a big-spender and I've never purchased more than $100 a month, save for the one time they had the Armored Polar Bear promo and I spent two months worth of budget at once (I was even a little nervous such alarms would get set-off for me). I'd say $300 is pushing it, $400 is walking the line. Anything more than that and red lights and shrill sirens probably get set-off. Possibly a $400 threshold - who knows. But suffice it to say - such large amounts from the same source all at once can make the receiver a little nervous.

    As for your son, even if he's on a separate account, if it's the same PayPal account then those noisy alarms would immediately go off. Remember: This is 'da internets' and they don't know you from Adam. So it's just the new security system kicking in - you are on temporary probation I would presume.
  • calvin1tagcalvin1tag Member Posts: 322 Arc User
    edited August 2014
    cayapp wrote: »
    to the OP you are gonna have to contact Customer service , but yes they have thresholds to make sure it is legitimate. I have read a number of post about situations like yours, the one thing they all have in common is using paypal. What the issue comes down to is paypal a risk for a company to accept. Enough said here on that.

    I have never had a problem, nor anyone I know and I know some that spend several hundred a month using a credit card/debit card.


    I've spent quite a bit more then the OP and I've I've never had any issue. I've done a thousand or so in game cards, a couple thousand through ARC and a couple through paypal and had zero issues so far (My paypal is verified so maybe that helps?) All of my purchases are through paypal now for the last several hundred bucks anyways and I've had no blocks.
  • alienwulfalienwulf Member Posts: 31 Arc User
    edited August 2014
    I had that happen to me once bought to much in a 24 hour period. Just had to wait until the next day..They are just trying to keep things safe .
  • sexwax45sexwax45 Member Posts: 0 Arc User
    edited August 2014
    Never had a problem personally but then obviously i don't spend enough on this game for it to be an issue i guess.
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited August 2014
    with the rise of identity theft and credit theft, this kind of security isn't new when it comes to online merchants. whether a purchase raises flags or is randomly selected for credit review, it is a security risk to identify what will flag a transaction and what won't... so most companies won't share that information with you. credit verification may be a pain in the neck but its purpose is to protect you from credit fraud. paypal used to be notorious for holding funds for verification for whatever reasons.
  • harkurharkur Member Posts: 305 Bounty Hunter
    edited August 2014
    They need to walk a fine line between not having their sonar turned up high enough to detect the sharks, but not so high that it frightens off the whales. It's a delicate balance.
  • warpetwarpet Member Posts: 1,969 Arc User
    edited August 2014
    gomok72 wrote: »
    I am very confused about this, I decided to go into my gaming account and spend my funds on buying thing for my new Warlock I just created. My son who is 18 decided to join me as a Control Wizard as this is a perfect duo for PvE and PvP.

    I purchased about $700.00 worth of Zen within the last 2 weeks from my Paypal gaming account (which of I spent about $400.00) last Friday. This Saturday as I am about to purchase another $300.00 (because **** in this game is that expensive), everything is greyed out and I was told I spent too much money and was not allowed to spend anymore, "WTF?".

    My son who spent the $200.00 i decided to give him on ARC cards had his account locked today and told he was spending too much money.

    My question is, is there something not safe about buying Zen and has anyone else gone through something like this?

    I enjoy the game, but got ****, they really don't want my money?

    how much i know there is limit per month if useing pay pall try asking costumer support to rise it
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited August 2014
    harkur wrote: »
    They need to walk a fine line between not having their sonar turned up high enough to detect the sharks, but not so high that it frightens off the whales. It's a delicate balance.

    think about it this way:

    ebay has a system in place that shows how many transactions you've had in your account history. this is to your credibility as a bidder, purchaser and seller.

    if you have a new account and you're trying to purchase zen or if you are a first time zen buyer, there's nothing wrong with checking your credibility. it's nothing personal. it's just business.
  • demonmongerdemonmonger Member, NW M9 Playtest Posts: 3,350 Arc User
    edited August 2014
    I had problems with pay pal in the past..

    I suggest you buy a loadable debit card separate from your bank account and use it for all your gaming.

    I use a loadable card system now and I can spend 200.00 - 3000.00 a month on any game I choose and never have problems.
    [SIGPIC][/SIGPIC]
    I hate paying taxes! Why must I pay thousands of dollars in taxes when everything I buy is taxed anyways!
  • harkurharkur Member Posts: 305 Bounty Hunter
    edited August 2014
    melodywhr wrote: »
    think about it this way:

    ebay has a system in place that shows how many transactions you've had in your account history. this is to your credibility as a bidder, purchaser and seller.

    if you have a new account and you're trying to purchase zen or if you are a first time zen buyer, there's nothing wrong with checking your credibility. it's nothing personal. it's just business.


    Makes perfect sense to me. As I said; it's a delicate balance.
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