Account Hacked!!! 28 Mar 2014 -Sometime betweeen 4pm to 6pm (GMT +8hrs)

Comments

• pheonixlord91 Member Posts: 1 Arc User

  March 2014 edited March 2014

  silverysliver wrote: »

  My account got hacked! All enchantments any items including companions and greater bag of holding has been stripped from all my characters.
  
  I have invested in a lot of Zen and starter/feywild pack in this game, and for this to happen is a disaster!
  
  Lost a whole bunch of perfect weapon/armor enchantments:
  2 Perfect vorpals, 1 Perfect terror, 1 Perfect bilethorn, 1 Perfect bronzewood, 1 Greater plaguefire, 1 Perfect Barkshield
  
  4 Rank 10 radiant enchants, and a whole bunch of rank 7-8 enchantments.
  
  I have a clone in the preview server under my CW, that I recently copied on 26 Mar with all items intact.
  
  I have posted a ticket on this, hopefully I will have updates soon.

  
  Walao, this is really a tragedy... I really hope you get all your item back soon..

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• js3b Member Posts: 368 Arc User

  March 2014 edited March 2014

  Sending the ticket was the best and only way to have something done about it
  
  I would suggest changing your passwords, email included...
  
  Hopefully they will retrace where the e-mail/trade have been made and the one who did this will be found

  Founder back a week ago, already pissed by cryptic ''no roll back'' decision
  
  
  

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• ravlot Member, Neverwinter Beta Users Posts: 2 Arc User

  March 2014 edited March 2014

  silverysliver wrote: »

  My account got hacked! All enchantments any items including companions and greater bag of holding has been stripped from all my characters.
  
  I have invested in a lot of Zen and starter/feywild pack in this game, and for this to happen is a disaster!
  
  Lost a whole bunch of perfect weapon/armor enchantments:
  2 Perfect vorpals, 1 Perfect terror, 1 Perfect bilethorn, 1 Perfect bronzewood, 1 Greater plaguefire, 1 Perfect Barkshield
  
  4 Rank 10 radiant enchants, and a whole bunch of rank 7-8 enchantments.
  
  I have a clone in the preview server under my CW, that I recently copied on 26 Mar with all items intact.
  
  I have posted a ticket on this, hopefully I will have updates soon.

  
  Yeah.. really hope your get your item back soon

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• nwodsolz Member Posts: 22 Arc User

  March 2014 edited March 2014

  I do hope that customer service come back to you soon on this...
  But sad to say PWE customer service is not known to be the best.. they usually take a long time before they can get back to you.... it will be weeks before they ask you for more information and months before they fixes anything.
  
  Given that you have been their supporter in packs and zen purchases, I hope they can expedite your case.

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• xmaboroshii Member, Neverwinter Beta Users Posts: 3 Arc User

  March 2014 edited March 2014

  This is kinda sad to hear it T_T......anyone who got any idea or any method please kindly help SilverySilver....or anyone experienced this before and get back all their things.... Please help....thanks for all the support and may the GM reply SilverySilver fast...because this is a very serious situation....all help and comment will be much appreaciated...

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• iambecks1 Member Posts: 4,044 Arc User

  March 2014 edited March 2014

  Wow , I really hope you get help from support ,the other night when the server went down peoples characters weren't showing on the login screen and I seriously thought I had lost everything until I came here to post a thread and found out why , that gave me a slight idea of the feeling you must be going through right now , good luck :<
  
  From what I have been told they may do a character rollback but I'm not sure how far back that goes , maybe last maintenance and I have no idea if that will give back the lost zen.

  

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• silverysliver Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 2 Arc User

  March 2014 edited March 2014

  Yeap, first thing I did was to post ticket and change all my passwords everywhere. If PWE can contact me, there is a lot of Zen exchange log happening that they can use to trace. I lost ard 14,100 Zen and 4-5 Mil AD.

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• khai1987 Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 12 Arc User

  March 2014 edited March 2014

  Base on my previous experience submitting ticket for certain incident, most of the reply i get are from auto mail. So i suggest you to write a specific mail to customer service using this adress. Here the mail

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• kightyz Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 5 Arc User

  March 2014 edited March 2014

  I really hope that the GM is looking at this post, and re-roll all your stuff back to you. But like what dsolz said, it may take a while for it to happen. Let say if they are not replying to you. You will have to give them more mails. Hope you will get back your original account.

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• cmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646Cryptic Developers ›

  March 2014 edited March 2014

  I'm sorry this happened to you. Please send in a ticket to our Support Team and they will assist you: http://support.arcgames.com/.

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