test content
What is the Arc Client?
Install Arc

Game freezes at "Loading" screen

silvirissilviris Member Posts: 7 Arc User
edited April 2015 in Bug Reports (PC)
I've done a search for this before, but none of the results seem to work. Here's the problem:

When I load Neverwinter, the launcher works like normal, the game starts to load like normal, the monitor brightness calibrator will flash on the screen briefly, then it goes right back to the "loading" screen where it freezes indefinitely....never to start again.

I have a sneaky suspicion there's something about the Windows 8.1 update that is causing this, because I never had a problem before the update, but I didn't play for a while before and after the update, so I don't know. Has anyone else had this problem and found a fix for it?

I've tried uninstalling/reinstalling the game on both Arc and Steam, various settings like "safe-mode" and "force-verify", etc. and nothing seems to work. I would really appreciate it if someone could give me a working solution for this problem.

Thanks!
Post edited by silviris on

Comments

  • silvirissilviris Member Posts: 7 Arc User
    edited December 2013
    silviris wrote: »
    I've done a search for this before, but none of the results seem to work. Here's the problem:

    When I load Neverwinter, the launcher works like normal, the game starts to load like normal, the monitor brightness calibrator will flash on the screen briefly, then it goes right back to the "loading" screen where it freezes indefinitely....never to start again.

    I have a sneaky suspicion there's something about the Windows 8.1 update that is causing this, because I never had a problem before the update, but I didn't play for a while before and after the update, so I don't know. Has anyone else had this problem and found a fix for it?

    I've tried uninstalling/reinstalling the game on both Arc and Steam, various settings like "safe-mode" and "force-verify", etc. and nothing seems to work. I would really appreciate it if someone could give me a working solution for this problem.

    Thanks!

    Nothing yet? Any ideas would be appreciated. Thanks!
  • charononuscharononus Member Posts: 5,715 Arc User
    edited December 2013
    Sorry man I don't think too many are running win8 yet and for official help you might be waiting till Monday. Have you tried running in a compatibility mode? I assume it's still an option in 8.
  • silvirissilviris Member Posts: 7 Arc User
    edited December 2013
    charononus wrote: »
    Sorry man I don't think too many are running win8 yet and for official help you might be waiting till Monday. Have you tried running in a compatibility mode? I assume it's still an option in 8.

    Yeah, I've tried reinstall, compatibility mode, various settings in the launcher. It's really irritating and there's nothing that I can seem to do about it. I've submitted bugs when that option comes up, but get no response. It'd be really great if they could figure out what this is.....it worked perfectly fine for the longest time and now all of a sudden it's just crapped out.
  • taki001taki001 Member Posts: 1 Arc User
    edited December 2013
    I downloaded the game 3 days ago and have the same problem. I made a account and have yet to play the game. Read forums and tried their steps over 5x and no luck. Uninstalled and installed 2x. Remain to be stuck at the Neverwinter screen and have yet to find a useful forum. Oh and btw I'm running Windows 7 so it's not a Windows 8 issue only.
  • paxivisiapaxivisia Member Posts: 1 Arc User
    edited December 2013
    Same here - haven't got to play it yet, just keeps getting stuck on loading screen then crashing. Also running windows 7 (through steam, if that's likely to make any difference)
  • lilyortizlilyortiz Member Posts: 1 Arc User
    edited December 2013
    somebody please fix this
    mine does this too, it will sit on the loading screen, "material files loaded" will come up, it will then go to not responding
    after which it will blackscreen, then it will go to not responding while blackscreened, then it returns back to the loading screen and the loop begins again
    and after i spent all day fixing another issue that wouldnt let me log in too, now ive logged in but cant open the game
  • ibanezsean85ibanezsean85 Member Posts: 1 Arc User
    edited December 2013
    I was having a similar problem. Get to the second loading screen and then it just sits there until I force close the application. I'm running Windows 7, so I don't think it's a Windows 8 issue (as was mentioned above).

    I saw on another thread someone went into the launcher options and checked "Safe Mode." I tried the same thing, and it seems to be working. It's a tad bit annoying, as you'll have to check it every time you launch the game to make sure the setting is still checked, but it worked for me. Give it a shot.
  • silvirissilviris Member Posts: 7 Arc User
    edited December 2013
    I downloaded Star Trek Online to try and play it, but it also has whatever this problem is. Anyone else have any thoughts? I've tried Safe Mode, removing the "on-demand patching" option, force verifying, etc and still nothing.
  • kemikemoryakemikemorya Member Posts: 25 Arc User
    edited January 2014
    I just bought a new Haswell laptop and finished the Win 8.1 update 2 days ago. Installed Neverwinter via Arc, same issue as OP. I did get the game to boot up once or twice using both windowed mode and safe mode (then change to fullscreen when in game).

    The persistent non-loading made me annoyed though, so I uninstalled and redownloaded via Steam. Same issue. Trying via steam + safe/windowed mode now.

    [EDIT] So I just managed to log in via Steam safe+windowed mode. Once in game you can increase the screen to full size and play. Trying again without safe mode but still windowed.

    [EDIT#2] Just loaded up in windowed mode without safe mode first. Seems to be a temp fix (for me at least).
  • khora49khora49 Member Posts: 9 Arc User
    edited January 2014
    7Having similar problems, running win7...haven't been able to play since last patch...no reply to support tickets either. Hope it might get resolved in next patch.
  • shanden00shanden00 Member Posts: 1 Arc User
    edited January 2014
    khora49 wrote: »
    7Having similar problems, running win7...haven't been able to play since last patch...no reply to support tickets either. Hope it might get resolved in next patch.

    I have similar problems...with win 8.1 ..game freeze at loading screen ... what i can do for playing!?!?:(
  • ruzifelruzifel Member Posts: 8 Arc User
    edited January 2014
    Same issue here, only since last patch though. Worked fine before. I have to use safe mode in order to start the game now.. sucks.

    win 8.1 64x
  • teemoalllanesteemoalllanes Member Posts: 1 Arc User
    edited January 2014
    And still not fixed, downloaded the game and can't even play it tho...
  • neverekyuuneverekyuu Member Posts: 1 Arc User
    edited February 2014
    Try this (it works for me): go to the laucher, go to options in the upper part of the screen, find the "game" part and mark "safe mode". Then save your choice. Then click on "play" (keep the window minimized till the game reaches the character selection part) and you should be able to pass the loading screen perfectly ^^

    Hope it works.
  • shadowwolf2k7shadowwolf2k7 Member Posts: 2 Arc User
    edited March 2014
    that doesn't work for me at all, it hangs on the cryptic logo and then crashes. a response from cryptic on if they are going to look into/solve this problem, would be nice
  • mekkor02mekkor02 Member Posts: 1 Arc User
    edited April 2015
    you should disable on demand patching, reset your launcher and check safe-mode. it worked
  • tendragonetendragone Member Posts: 32 Arc User
    edited April 2015
    game is unplayable, not worth 5 seconds of my time
  • grumiothecookgrumiothecook Member Posts: 1 Arc User
    edited April 2015
    same thing is happening to me. I have windows 7. Ill launch the game, I get the cryptic loading bar, then it goers to a screen that says neverwinter with "loading" on the bottom. After a while the screen just turns all white or black. I can't get past the neverwinter screen. help please I really wanna play this game! :3
  • karranorkarranor Member Posts: 191 Arc User
    edited April 2015
    Played before but it keeps crashing on me tonight. It keeps getting stuck on material reloaded. Grrrr!
    Main(s): Kyruel Foecrusher OP, Meriki The Mad CW, Mortalis TR, Gorebringer GWF, Karranor HR
    Loads of videos: Neverwinter Video Guides!
    Find Neverwinter Game Guides on DDM's Realm!

    The Fyxt RPG combines digital convenience with the fun of a tabletop RPG. Play the Fyxt RPG now for free!

    Play Smarter, Not Harder! ~ Karranor
  • shiney19shiney19 Member Posts: 1 Arc User
    edited April 2015
    and the problem is back in 2k15 after mod6 update :) any ideas?
Sign In or Register to comment.