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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Does cryptic wait for their regular maintenance to fix serious issues?

leedskalninleedskalnin Member Posts: 135 Arc User
edited September 2013 in General Discussion (PC)
Does cryptic wait for their regular maintenance to fix serious issues?

I'm aware that they can ninja patch exploits in dungeons and I'm happy with that.

But what about bugs like GPF Enchancement not stacking?

Or AH sorting by buyout not working except for gateway?

Do they also ninja patch these or do they wait for the weekly maintenance?

Where can I report bugs or view a list of reported bugs (non exploitable)?

Thanks all!
Post edited by leedskalnin on

Comments

  • jarlsburgjarlsburg Member Posts: 222 Bounty Hunter
    edited September 2013
    They don't always do weekly patches. For instance right now I would not expect to see another patch until they remove the Midsummer Festival. There are a few bugs with the quests in the Realm of Malbog that could be fixed pretty easily but I doubt they will do a thing until the festival is over. Unfortunately these quests could really use a fix now because they are slowing progression that already moves at a snail pace.

    Disclaimer....In my opinion these quest can be fixed easily. I am not a programmer so I do not know how long it would take. If I was a programmer, I could fix it quickly because it doesn't seem like it would be that hard to adjust the reward a quest would give.
  • sockmunkeysockmunkey Member Posts: 4,622 Arc User
    edited September 2013
    They mostly wait to fix stuff on the normal weekly patches. Emergency patches done at other times often cause all kinds of down time and grief.

    And despite the comments above, there will be another patch this week. There are actually several improvements and fixes to the festival event coming. like 150 petals instead of 15 for the 18 hour crafting assignment. And the ability to cash in favors for petals as well.

    Check out the preview section for the low down on all the new stuff.
  • dardovedardove Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited September 2013
    It has something really major for them to do an emergency patch. Those would be things like the caturday exploit or Nightmare Thursday. Otherwise, fixes go through the normal testing and are part of the weekly patch.
  • leedskalninleedskalnin Member Posts: 135 Arc User
    edited September 2013
    Wouldn't it be nice for them to just ninja patch each change one by one asap and provide a mini patch note? :(
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited September 2013
    leedskalnin wrote: »
    Wouldn't it be nice for them to just ninja patch each change one by one asap and provide a mini patch note? :(

    Not really, for the reason stated above. Something could go wrong during patching, and what should be a short time turns into a disaster. More downtime than it's worth, really.
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  • firesoul31firesoul31 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 34
    edited September 2013
    Actually wouldn't Agile development be better than the standard software development lifestyle (waterfall approach)?

    I mean it would get fixes out faster. It is harder to test lots of fixes rather than just one fix. When major patches happen the testing takes way longer beause there is the unknown of how all the patches will affect the software.

    The downside is you do have to bring the system down temporarily to implement said patches. However, having said that this game is not near worldwide enough that they could not patch early morning, east coast time, and affect very few people in the process.

    A personal opinion is that I would rather have the short downtime, providing they do early morning patches as mentioned, than have 8 million bugs and exploits around. Lets be honest everyone complaining in the forums wants the bugs fixed and I would wager that they would rather the bugs be fixed and fixed right rather than keep complaining about. Fix it once, fix it right.
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  • jarlsburgjarlsburg Member Posts: 222 Bounty Hunter
    edited September 2013
    sockmunkey wrote: »
    And despite the comments above, there will be another patch this week. There are actually several improvements and fixes to the festival event coming. like 150 petals instead of 15 for the 18 hour crafting assignment. And the ability to cash in favors for petals as well.

    I stand corrected. I really didn't think they would make any more changes to the festival since it ends in almost a week. They are some nice changes to the event. Hopefully it goes live soon.
  • destinyknightdestinyknight Member Posts: 962 Arc User
    edited September 2013
    lewstelamon01 wrote: »
    Not really, for the reason stated above. Something could go wrong during patching, and what should be a short time turns into a disaster. More downtime than it's worth, really.

    One of the great things they've done is make a test server for things like this.
  • gek1956gek1956 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited September 2013
    Implementations need to be done slowly and carefully. Even simple things can buck up though they looked fine in parallel testing. I would wager that having two special events and a major update in NWO and CO to get ready simultaneously stressed their staff and procedures and was likely the major contributing factor to most of the bugs and problems in recent deployments. Time now to slow down and get it right.
  • mikex79xmikex79x Member, Neverwinter Beta Users Posts: 33
    edited September 2013
    Patching usually takes time to complete in MMOs.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2013
    leedskalnin wrote: »
    Where can I report bugs or view a list of reported bugs (non exploitable)?
    Bugs Reports
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  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited September 2013
    jarlsburg wrote: »
    I stand corrected. I really didn't think they would make any more changes to the festival since it ends in almost a week. They are some nice changes to the event. Hopefully it goes live soon.

    actually this friday begins the "height of the festival" and that runs until the end of it. more cool stuff to farm flowers for!! can't wait.
  • leedskalninleedskalnin Member Posts: 135 Arc User
    edited September 2013
    melodywhr wrote: »
    actually this friday begins the "height of the festival" and that runs until the end of it. more cool stuff to farm flowers for!! can't wait.

    Height of the Festival? Do tell!
  • litaaerslitaaers Member, NW M9 Playtest Posts: 871 Arc User
    edited September 2013
    firesoul31 wrote: »
    Actually wouldn't Agile development be better than the standard software development lifestyle (waterfall approach)?

    I mean it would get fixes out faster. It is harder to test lots of fixes rather than just one fix. When major patches happen the testing takes way longer beause there is the unknown of how all the patches will affect the software.

    The downside is you do have to bring the system down temporarily to implement said patches. However, having said that this game is not near worldwide enough that they could not patch early morning, east coast time, and affect very few people in the process.

    A personal opinion is that I would rather have the short downtime, providing they do early morning patches as mentioned, than have 8 million bugs and exploits around. Lets be honest everyone complaining in the forums wants the bugs fixed and I would wager that they would rather the bugs be fixed and fixed right rather than keep complaining about. Fix it once, fix it right.

    I work (at times) in the Software QA profession, and when you fix a bug, you really *should* test EVERYTHING else, to make sure nothing else crept in.

    EX: Once, the DBA changed the sort SQL for a particular web view of the data. He was not aware that another developer was coding around his sort to achieve a particular result. When he changed it, he created another issue, one that was seen by MANY more people than the one person in sales who was *****ing that McDonald wasn't sorting in the list near MCDonald due to the capitalization. :/

    Methinks its better for the software to be patched en masse.
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