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Bug with Gateway: only 1 character

babass52babass52 Member Posts: 10 Arc User
edited September 2013 in Bug Reports (PC)
Hello

when I go to the Gateway, I can only select one character but I have 5.
And when I select this character, I have not my craft at the good level. I have the craft's levels of 3 or 4 weeks.


Thanks for reading me.
Post edited by babass52 on

Comments

  • bruthal79bruthal79 Member Posts: 2 Arc User
    edited September 2013
    Hi!

    That would be a problem to have two characters in the gateway, but I only have one, and my character was back about 3 weeks. What is this problem? Thanks for your response!
  • vrtesseractvrtesseract Member Posts: 631 Arc User
    edited September 2013
    try going into the game, this sometimes helps me, also try detelting your cookies and reclogging you might have something stuck in memory.
    I personally use chrome for gateway cause IE seems to buggy.
  • bruthal79bruthal79 Member Posts: 2 Arc User
    edited September 2013
    Thank you for your help in deleting cookies solved the problem!
  • babass52babass52 Member Posts: 10 Arc User
    edited September 2013
    Not for me and I deleted cookies.
    Even with Chrome and Firefox.

    edit: when I delet the cookies, Gateway tell me the single-use code. I go to my e-mails and still have 1 character.
  • vrtesseractvrtesseract Member Posts: 631 Arc User
    edited September 2013
    have you tried going into the game to make sure all your characters are there.
    log into each character INSIDE game and look at their character sheet and profession page
    <what this will do is hopfully refresh your characters info on the server.

    THEN clear cookies AND temp files
    get the 1 time code and log in to gateway.

    once your in gateway (if its still bugged) try to "change character"
    if still one. Change it to the character you can. (this will force a small refresh.)
    the log out and back in.

    <when I deleted a char and remade her I had to log out and back in before it saw she was a different character>

    another options is possibly you have your privacy setting set to high or to low or pop up filter is on. this happened to me mostly in IE, but who knows. try making gateway a trusted site... if it is already a trusted site try taking it off trusted site ( I encountered a website that wouldn't update if it was trusted before no idea why)

    if your still having issues try it again.

    Im a computer programmer for a living and one thing i've learned working with computers you have to be a bit insane to fix computers because sometimes doing the same thing multiple times DOES produce different results. that's why so often when you do that thing tech support asks you to even though it didn't work before it works the 2nd time.

    my favorate was when my hubby figured out to use this one program you had to hit cancel then ignore 6 times THEN ok and it would work. not 5 times... not 7.... how insane does a person have to be to figure this kinda thing out.
  • nikademus1nikademus1 Member Posts: 2 Arc User
    edited September 2013
    Sorry to hijack, but I can't create new threads yet.

    I'm having a login issue with the gateway.

    On the below browsers/OS I see the below each time I connect. gatewaytest.playneverwinter.com/#/login changes to gatewaytest.playneverwinter.com/#characterselect

    However I get a popup window saying "Disconnected from Gateway"
    "Login Server Internal Error: Account Permissions not found"

    Ubuntu 13.10, browser firefox 23.0
    Windows 7 Ultimate Browser IE 10.0.9200.16660
    WIndows 7 Ultimate Google Chrome v29.0.1547.62
    Windows 7 Ultimate Firefox v23.0.1

    also tried on android browser. Thanks
  • babass52babass52 Member Posts: 10 Arc User
    edited September 2013
    Thanks you vrtesseract, it works.

    I tried to clear cookies and temp files 2-3 times with IE + get the 1 time code and log in to gateway but only 1 character.
    I do the same with firefow may be 10 times but only 1 character.

    And I tried a last one with IE and I have all characters oO. I don't know what I do more.

    You was right :)
  • parp12parp12 Member Posts: 642 Arc User
    edited September 2013
    nikademus1 wrote: »
    Sorry to hijack, but I can't create new threads yet.

    I'm having a login issue with the gateway.

    On the below browsers/OS I see the below each time I connect. gatewaytest.playneverwinter.com/#/login changes to gatewaytest.playneverwinter.com/#characterselect

    However I get a popup window saying "Disconnected from Gateway"
    "Login Server Internal Error: Account Permissions not found"

    Ubuntu 13.10, browser firefox 23.0
    Windows 7 Ultimate Browser IE 10.0.9200.16660
    WIndows 7 Ultimate Google Chrome v29.0.1547.62
    Windows 7 Ultimate Firefox v23.0.1

    also tried on android browser. Thanks

    You're trying to log into the preview gateway and, I'm guessing, haven't signed up for the preview server. Use https://gateway.playneverwinter.com/ to log into live.
  • nikademus1nikademus1 Member Posts: 2 Arc User
    edited September 2013
    parp12 wrote: »
    You're trying to log into the preview gateway and, I'm guessing, haven't signed up for the preview server. Use https://gateway.playneverwinter.com/ to log into live.

    Thank you very much -- this is the only link I have ever found when searching for the gateway. Used yours and everything works great.
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