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Forums > Home› Neverwinter Discussion › The Foundry

Timeout during login

cipher9nemocipher9nemo Member, Neverwinter Beta Users Posts: 0 Arc User
edited July 2013 in The Foundry
Timeout during login, timeout during login, timeout during login.

Because timeout during login, timeout during login, timeout during login, timeout during login, timeout during login, timeout during login, timeout during login, timeout during login.

And timeout during save, timeout during save, timeout during save, timeout during save.

Also server not responding, server not responding, server not responding.

In conclusion timeout during login, timeout during login.

Cryptic, this is the number one reason why I don't give you money.

Granted, this doesn't happen all the time on the Foundry servers. But it happens quite a bit. One minute everything is fine, the next timeouts left and right. Now I wait for the fans to flame me.

For the fans: my connection is near perfect. Low latency, route to all hops fine even pinged by 3rd party software continually every 100ms for a minute, and no jitter to Cryptic servers. It's a server load problem, Cryptic's fault, if I had to guess. It's just authenticating me, it's not moving massive amounts of data or anything.

/rant

Anyone else experiencing this even more today?
cipher_jitn_sig.png
Hammerfist Clan. Jump into the Night: NW-DMXWRYTAD
Post edited by cipher9nemo on

Comments

  • xpurpleinsanityxxpurpleinsanityx Member Posts: 0 Arc User
    edited July 2013
    Mhmm..Experiencing that and a 16-hour "Currently Publishing" stint that refuses to at least fail. :(
    yGX5UJU.jpg
    Threads: Part 1: Rising of the Dragons (NW-DNGIC6AJC) | Part 2: Abyssal Pursuit (NW-DESQ9HQAZ)
  • narayansinghnarayansingh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 243 Bounty Hunter
    edited July 2013
    I haven't logged into the foundry today at all. But I have had the same problem on and off since I started using the Foundry.
    Sweet Water and Light Laughter Till Next We Meet.
    Narayan
  • cipher9nemocipher9nemo Member, Neverwinter Beta Users Posts: 0 Arc User
    edited July 2013
    Glad I"m not alone.
    cipher_jitn_sig.png
    Hammerfist Clan. Jump into the Night: NW-DMXWRYTAD
  • nimmanunimmanu Member Posts: 250 Bounty Hunter
    edited July 2013
    It is a constant problem for me. 99 out of 100 are timeouts.

    On the other hand, that's why I gave them money. Because I like the game, especially the foundry, and I'd like them to have the budget to improve my experience even more. Maybe I'm backwards that way, but it seems like money is all about creating a mutually agreeable interchange. How are they going to improve the servers without money?
    Breaching the Swarm NW-DUXUHQWNP

    Pick your side, take a stand, save--or kill--your former allies.
  • cipher9nemocipher9nemo Member, Neverwinter Beta Users Posts: 0 Arc User
    edited July 2013
    nimmanu wrote: »
    On the other hand, that's why I gave them money.

    I would support them by giving them money had they not treated us like this. If they can't provided a reliable, reasonable service then they don't get my money. If the servers didn't have these issues I'd have no problems supporting them.

    If I give them $20, $100, $200, or whatever, there's not guarantee the Foundry servers will get any better. In fact we could throw a ton of money at them and that probably wouldn't solve the horrible service. It all comes down to...

    Cryptic has given us no communication or even acknowledgement that this problem exists, and bug reports seem to be pointless.

    So why would anyone in their right mind reward a company for doing that?
    cipher_jitn_sig.png
    Hammerfist Clan. Jump into the Night: NW-DMXWRYTAD
  • nimmanunimmanu Member Posts: 250 Bounty Hunter
    edited July 2013
    Well, I haven't been around long enough to know that it's been an ongoing existing problem for a long time and they haven't fixed it.

    However, I wonder how much the foundry was ever intended to be part of the game at all. While I am liking and enjoying it, it seems clunky and not intuitive. More like an afterthought than a feature.

    If it IS an afterthought, it's a great one. If it's an intended central feature, then it's a rather lame one, lol.
    Breaching the Swarm NW-DUXUHQWNP

    Pick your side, take a stand, save--or kill--your former allies.
  • redneckroninredneckronin Member Posts: 0 Arc User
    edited July 2013
    cipher9nemo wrote: »
    Cryptic has given us no communication or even acknowledgement that this problem exists, and bug reports seem to be pointless.

    ^ This.

    Only other MMO Customer Service/Liaison I have seen this bad is in Silk Road, and even Solk Road used to respond, they used to say, basically, "Ha, we have your money, tough doo-doo", but at least they would respond.

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  • hugsfrommommahugsfrommomma Member Posts: 26 Arc User
    edited July 2013
    nimmanu wrote: »
    If it IS an afterthought, it's a great one. If it's an intended central feature, then it's a rather lame one, lol.

    Or, as I'm thinking, they took an internal quest design toolset, stripped it way down, put it through some testing to get the netcode "running" and shipped it. They clearly don't put a lot of resources towards fixing feature-breaking problems at this point, but hopefully it will improve.
  • givearandomnamegivearandomname Member Posts: 292 Arc User
    edited July 2013
    I have been getting this alot not so much last few days but it was realy bad very anoying
    Namin Soulburner
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  • cipher9nemocipher9nemo Member, Neverwinter Beta Users Posts: 0 Arc User
    edited July 2013
    givearandomname wrote: »
    I have been getting this alot not so much last few days but it was realy bad very anoying

    Over this last weekend through yesterday they've been getting worse.

    Monday, the 1st of July
    • 5 tries to launch the Foundry editor until I got through. Every other time was a login timeout.
    • 1 out of every 2 preview modes was 15 to 90 seconds of server not responding. And 5 seconds or less is hidden from our view, so who knows, it might be lagging all the time.
    • Every single toggle from edit to normal mode during a preview was 15 to 90 seconds of server not responding.
    • 1 out of every 20 (estimated) restarts in preview mode led to a server not responding delays.
    • 1 out of every 3 saves led to a timeout.

    Cryptic, this is getting tedious. After I finish my first huge Foundry quest I won't be making any more until you correct the server issues.
    cipher_jitn_sig.png
    Hammerfist Clan. Jump into the Night: NW-DMXWRYTAD
  • nemovaditnemovadit Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited July 2013
    I've had lots of those too, here's a partial workaround that works for me at least most of the times. When you timeout, exit, relaunch the client, get a character in game (don't enter the foundry), change character (you can bypass the 15s timer), at the load screen go into the foundry again. Conversely, trying to load the quest in the foundry repeatedly will seemingly throw you into a timeout loop so don't do that :(

    And yes the 16 hours currently publishing is a pain!
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