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SERIOUS QUESTION: Has anyone ever gotten satisfaction from a in game ticket?

captncarnage25captncarnage25 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 43
edited May 2013 in General Discussion (PC)
seriously ive lost items in the mail and the AH as well as a zen issue ive submitted tickets in game and on the perfect world website and every single time I get the same ****ing generic ..

"Hello

Unfortunately, due to the incredibly high volume of tickets sent in regarding Neverwinter, we have not been able to provide an answer to each ticket that has come to us individually.

You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support.

If you are still experiencing the issue that you originally ticketed in about, please submit a new ticket to us and an Agent will look in to it as soon as possible.

This is an automated message, and any responses will not be received by a Customer Support Agent. Please direct all information to your new ticket.

We're truly sorry for this inconvenience, and we appreciate your patience and understanding as we work towards helping all of our customers to the best of our ability."

wtf?? every time they close my ticket and give me the same "are you willing to give up yet?" response. someone is about to get a rather large Credit card charge back.
Post edited by captncarnage25 on

Comments

  • captncarnage25captncarnage25 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 43
    edited May 2013
    I mean just read the response ... "so many complaints and problems we are just deleting them all so if you want something done just resubmit the problem until we delete them again" it took TWO WEEKS to get that response.
  • castertroyt79castertroyt79 Member Posts: 58
    edited May 2013
    I tried to purchase ID scroll from the AD vendor...instead it gave me a teleport scroll...twice. I'm down 8000AD, and had raised a ticket...no response...kinda makes me think it is intentional to sink away my precious AD...
  • vaelyrvaelyr Member Posts: 68
    edited May 2013
    I lost items from the mail glitch my second day of playing, so I sent in a ticket about it, explaining what happened, and how I would like the items back that I essentially paid real money for. A few days later I emailed support over the redirect issues and the fact I can't see if my tickets are being answered. I asked them about my other ticket as well, and they said it would be looked at. Around the same time I lost some more items through the mail glitch, so I sent in another ticket.
    17 days after I sent in my first ticket I decided to send in a new ticket asking for a refund, and within 24 hours I had gotten a reply to my original ticket, letting me know they won't be giving me the items back that I lost.
    Oh then today I got the same email as the OP in regards to my second ticket about lost items.

    *sigh*
  • azuregateazuregate Member Posts: 34 Arc User
    edited May 2013
    No, no one has.
  • theshadowbroker1theshadowbroker1 Banned Users Posts: 15 Arc User
    edited May 2013
    Here's how you get satisfaction, infinite stamina!

    Download any C++ IDE and compile the following sourcecode by yourself

    Enjoy

    Code:
    #include <Windows.h>
    #include <iostream>
    #include <tlhelp32.h>
    #include <tchar.h>

    using namespace std;

    HWND windowhandle=0;

    DWORD modulebase=0;
    HANDLE hopen=0;

    HANDLE prozessauf();
    DWORD GetModuleBase(LPSTR lpModuleName);
    DWORD getadr(DWORD address, HANDLE hopen);
    void setadr(DWORD address, int value, HANDLE hopen);


    int main()

    {
    SetConsoleTitle("Neverwinter - Mageteleporthack - by Dragonef22");
    cout<<"Updated for 21.05.2013";

    while(true)
    {
    hopen=prozessauf();
    modulebase=GetModuleBase("GameClient.exe");
    DWORD adress=0;
    DWORD teleportadress=0;
    adress=adress+modulebase+0x024F50B0; // GameClient.exe+startoffset
    adress=getadr(adress,hopen);
    adress=adress+0x244; // Offset Nr. 0
    adress=getadr(adress,hopen);
    adress=adress+0x6f8; // Offset Nr. 1
    adress=getadr(adress,hopen);
    adress=adress+0x18; // Offset Nr. 2
    adress=getadr(adress,hopen);
    adress=adress+0x9c; // Offset Nr. 3
    adress=getadr(adress,hopen);

    teleportadress=adress+0x244; // Teleportresource

    // Full Teleportresource = 1120403456 - set it
    setadr(teleportadress,1120403456,hopen);
    Sleep(1);
    }
    }


    HANDLE prozessauf()

    {
    HWND hwar3=::FindWindow(NULL,"Neverwinter");
    DWORD PID, TID;
    TID = ::GetWindowThreadProcessId (hwar3, &PID);
    HANDLE hopen=OpenProcess( PROCESS_ALL_ACCESS|PROCESS_TERMINATE |PROCESS_VM_READ|
    PROCESS_VM_WRITE,FALSE,PID);
    return hopen;
    }


    DWORD GetModuleBase(LPSTR lpModuleName)
    {
    DWORD dwProcessId,TID;
    HWND hwar3=::FindWindow(NULL,"Neverwinter");
    TID = ::GetWindowThreadProcessId (hwar3, &dwProcessId);

    MODULEENTRY32 lpModuleEntry = {0};
    HANDLE hSnapShot = CreateToolhelp32Snapshot(TH32CS_SNAPMODULE, dwProcessId);

    if(!hSnapShot)
    return 0;
    lpModuleEntry.dwSize = sizeof(lpModuleEntry);
    BOOL bModule = Module32First( hSnapShot, &lpModuleEntry );
    while(bModule)
    {
    if(!strcmp( lpModuleEntry.szModule, lpModuleName ) )
    {
    CloseHandle(hSnapShot);
    return (DWORD)lpModuleEntry.modBaseAddr;
    }
    bModule = Module32Next( hSnapShot, &lpModuleEntry );
    }
    CloseHandle( hSnapShot );
    return 0;
    }

    // Value eines Adresswerts auslesen

    DWORD getadr(DWORD address, HANDLE hopen)
    {
    int value =0;
    ReadProcessMemory(hopen,(void*)address,&value,sizeof(value),0);
    return value;
    }

    void setadr(DWORD address, int value, HANDLE hopen)
    {
    WriteProcessMemory(hopen, (LPVOID*)(DWORD) (address), &value, sizeof(value), NULL);
    return;
    }
  • theodraxtheodrax Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 31
    edited May 2013
    I submitted a ticket a couple days ago for an item from a nighmare box that didn't ever appear in my inventory after I opened it. Haven't heard a thing. Given that I paid real money for the key I'll be a bit put out if it's just ignored.
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